2/10 Terrible
Kendyl
16 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Long post alert.
My wife and I spent 2 weeks in Italy as we celebrated our 30th wedding anniversary. After landing in Denver, CO., we were making our way back to Casper, WY. where we live.
Because of the long flight we were both pretty tired and instead of driving the 4 hours back home and taking the risk of falling asleep at the wheel, we decided to make a reservation thru hotels.com and spend the night at the comfort suites. As usual, making the reservation was easy. When we got to the hotel, the young man(Zach was his name I believe) was very courteous as I told him about my reservation. He proceeded to apologize and tell me that he didn’t have any rooms available. I mentioned to him that I made my reservation thru hotels.com.
He then told me that some of his rooms weren’t clean and but he would find a room for me and my wife. After some time, he came back to the front desk and checked us into a room. He began to apologize because he was the one who made our king sized bed and explained that it wasn’t going to perfect. No worries from us.
When we got off the elevator, we noticed that there were 3 different piles of dirty towels on the hallway floor. We went into our room and the place was filthy. I hadn’t been cleaned, the bathroom was disgusting. There was feces in the toilet and the sink was very dirty.
There must’ve been a dog or cat in the room because there was pet hair all over the place.
We were so tired from our trip, we just wanted a place to lay our head.
Kendyl
Stayed 1 night in Sep 2024