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Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

3.0 star property
Hotel with free breakfast, steps from Michigan Avenue
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Exterior
Seasonal outdoor pool
View from room
Flat-screen TV, MP3 dock
Full-sized fridge, microwave, cookware/dishes/utensils

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Gym
    Gym

Explore the area

Map
152 E Huron St, Chicago, IL, 60611
  • Northwestern Memorial Hospital
    1 min walk
  • Michigan Avenue
    1 min walk
  • Chicago Water Tower
    4 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    41 min drive

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Flat-screen TV, MP3 dock

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Studio Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

King, Studio Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Flat-screen TV, MP3 dock

Suite, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Studio, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Lake View (Hearing)

Flat-screen TV, MP3 dock

Suite, 1 King Bed, Accessible, Lake View (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Flat-screen TV, MP3 dock

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Lake View

Premium bedding, down duvets, in-room safe, desk

King, Suite, 1 Bedroom, Lake View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Studio, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, City View (Hearing)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Accessible, City View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Sofa bed - king
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium Suite, 1 Bedroom, Non Smoking

Premium Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Sofa bed - king
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Lake View (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Lake View (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Lake View (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Flat-screen TV, MP3 dock

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Room

Hampton Inn Chicago Downtown/Magnificent Mile

Pool
Breakfast included
Pet-friendly
Free WiFi
4.1 out of 5, Very good, (1163)
The price is NZ$182
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hampton Inn Chicago Downtown/Magnificent Mile

About the area

Chicago

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile places you in the centre of Chicago, steps from Michigan Avenue and within a short 5-minute stroll of State Street. Highlights at this hotel include in-room kitchens, free WiFi and free high-speed Internet. .Enjoy the gym and seasonal outdoor swimming pool as well as access to archery. 3800 square feet (353 square metres) of event facilities include a meeting room and conference space. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Free continental breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 3-property class Downtown Chicago hotel include Chicago Riverwalk and Lake Michigan.

What's nearby

  • Michigan Avenue - 1 min walk - 0.1 km
  • Chicago Riverwalk - 12 min walk - 1.1 km
  • Chicago Theatre - 16 min walk - 1.4 km
  • Millennium Park - 16 min walk - 1.4 km
  • Navy Pier - 4 min drive - 2.7 km

Getting around

  • Chicago Station (Red Line) - 7 min walk
  • Millennium Station - 16 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Gino's East - ‬1 min walk
  • ‪Beatrix - ‬1 min walk
  • ‪Panera Bread - ‬2 min walk
  • ‪RAMEN-SAN Deluxe - ‬1 min walk

About this property

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Hotel with free breakfast, steps from Michigan Avenue
Homewood Suites by Hilton Chicago Downtown/Magnificent Mile offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Free breakfast is available daily. Event space at this hotel measures 3800 square feet (353 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Homewood Suites by Hilton Chicago Downtown/Magnificent Mile. For a fee, parking is available.

This 3-star Chicago hotel is smoke free.

  • 127 guestrooms or units
  • 26 levels
  • 3800 sq ft of conference space
  • 353 sq. m of conference space
  • Built in 2014
  • Continental breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Pool or billiards table
  • Computer for guest use
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
Homewood Suites by Hilton Chicago Downtown/Magnificent Mile offers 127 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a shower, dressing gowns and complimentary toiletries.

This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and safes.

Languages

Arabic, Bosnian, Chinese (Cantonese), English, Filipino, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered valet parking on site (USD 69 per night; includes in/out privileges)

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Multilingual staff

Business services

  • 3,800 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 26 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • MP3 dock

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 September to 25 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 69.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125.00 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and mobile payments. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Chicago Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Downtown/Magnificent Hotel
Homewood Suites Hilton Chicago Downtown/Magnificent Mile
Homewood Suites Hilton Downtown/Magnificent
Homewood Suites Hilton Chicago Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Chicago Downtown/Magnificent Mile
Homewood Suites Hilton Chicago Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Chicago Downtown/Magnificent Mile
Homewood Suites Hilton Downtown/Magnificent Mile

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile on 5 Dec 2024 start from NZ$202.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Yep, Homewood Suites by Hilton Chicago Downtown/Magnificent Mile has covered valet parking with in/out privileges for USD 69.00 per night.

Are there any beaches close to Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Yep, Homewood Suites by Hilton Chicago Downtown/Magnificent Mile is a short 17-minute walk from Oak Street Beach.

Does Homewood Suites by Hilton Chicago Downtown/Magnificent Mile have a pool?

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile has a seasonal outdoor pool. The pool is open from May to September.

Is Homewood Suites by Hilton Chicago Downtown/Magnificent Mile family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Chicago Downtown/Magnificent Mile is a hit with families.

Does Homewood Suites by Hilton Chicago Downtown/Magnificent Mile serve breakfast?

You bet, our travelers are hooked on the free continental brekkie here! Offered daily between 6:00 AM and 10:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

No, Homewood Suites by Hilton Chicago Downtown/Magnificent Mile does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Carolann, Bloomington

Travelled with family
Liked: Staff & service
Elevator wasn’t working very well. So walking down from the 18th floor was tiring.
Stayed 2 nights in Aug 2024

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service in the breakfast area
Stayed 10 nights in Aug 2024

4/10 Poor

Ann

Travelled with family
Disliked: Staff & service, property conditions & facilities
The elevator was terrible , we wait so long before we can get one , the kitchen service people were terrible , no customer service whatsoever
Stayed 7 nights in Aug 2024

10/10 Excellent

Winona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

adolfo

Liked: Cleanliness
Stayed 2 nights in Aug 2024

4/10 Poor

Samir

Stayed 3 nights in Aug 2024

6/10 Okay

Karla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevators HAVE to be improved. The waiting time is just ridiculous.
Stayed 7 nights in Aug 2024

4/10 Poor

Tara

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pros: All of the staff people I encountered--from housekeeping to front desk to valet--were lovely and helpful. The location is convenient. The cons: You will wait for an ETERNITY for an elevator to your room. (This is especially problematic if you are trying to get to a work appointment on time or waiting with young children.) There is siren noise all night long (it's even loud from the higher floors). The complimentary breakfast was largely inedible. The hotel and rooms are only moderately clean. We had an ADA suite our first night (it was the only room available when I booked). I don't currently need any ADA accomodations, but I noticed many features of the room that would have made getting around challenging for a person who used a mobility device--including the fact that the clearance between the window and the foot of the bed was barely 18 inches wide. All of the artwork had been removed from the walls which made it extra sad. The AC/heat unit leaked and left a huge puddle on the carpeting. We moved rooms on the second night to a regular suite and it was much better/cleaner, but still not great. If it had been more reasonably priced, the value might have been okay, but for what we paid it was ridiculous (even for a large city). I would not stay here again.
Stayed 3 nights in Aug 2024

8/10 Good

Joyce

Travelled with family
Disliked: Property conditions & facilities
Chicago
Location was ok. Bit of a walk to the River but no big deal it gives you a chance to view the scenery. Close to Restaurants Shopping and Bars. As everyone mentions the elevator service is terrible. Hotel is a bit dated bit our room was cleaned everyday.
Stayed 8 nights in Aug 2024

8/10 Good

LaTaja, Chicago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Aleisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, kitchen facilities are helpful. Breakfast was good but a lot of bugs flying around the food. Kids loved the pool. Wait times at peak for the lift was crazy but its well documented Our longest wait at 8.45am was 20 minutes.
Stayed 3 nights in Aug 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ok, for 1 night.
The location of this hotel is great, and the room was clean but outdated. I stayed in this hotel a few years ago and had a good experience. It appears that it hasn't been touched since then. The hallways were dirty and cluttered. The first thing that struck me was how dirty the room doors were, and they appeared as though they had not been painted since the place opened. The breakfast in the morning was good and had a lot to offer. I read a lot of the negative reviews on the elevators. The waits were a bit long but not as unreasonable as some said. Overall, I would say this hotel is fine for an overnight stay due to its location. I would not stay here for multiple nights.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While we did not get the lake view room we’d reserved through Expedia, our city view room was acceptable and the price was adjusted accordingly. We didn’t spend a lot of time in our room, but it was comfortable and the location downtown was great. Breakfast was included and a good start to the day.
Stayed 3 nights in Jun 2024

8/10 Good

Zoie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were excellent, close to all ammenities. Elevator took a while to come to the floors ( i belei e the service elevator was down) our room was not ready on checkin
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexander

Stayed 1 night in Jul 2024

4/10 Poor

David Joseph

Travelled with family
Disliked: Cleanliness
Elevator HELL
The elevators are a nightmare. Expect to wait up to 30 minutes to get from one floor to another. The pool was disgusting and needs a serious upgrade. The surrounding pool deck was covered in hair and filth and the floor was destroyed and disgusting. The rooms and staff were nice but not worth the money AT ALL.
Stayed 2 nights in Jul 2024

4/10 Poor

Nina

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was lacking a bit in upkeep and cleanliness, elevators were an issue (as has been mentioned), but the staff was awesome!
Stayed 2 nights in Jul 2024

6/10 Okay

Rajesh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No one ever picked the phone. No bell cart avaiable. Elevators wait yime was so long. Took up to 25 minutes
Stayed 5 nights in Jul 2024

4/10 Poor

Volkan

Disliked: Staff & service, property conditions & facilities
big elevator problem
Stayed 15 nights in Jul 2024

4/10 Poor

Danielle

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel is in a great location and there’s a beautiful view of both of the lake and the city. We were looking forward to using the pool, but it was not clean or safe. There were tiles on the pool deck that were actually broken and lifted up with muddy grout spread where you had to walk. They just stuck a floor sign over and left it. Also, the elevators weren’t working properly and it could take up to 20 minutes to get an elevator. because of this way too many people were jamming themselves in the elevators. Several people missed breakfast because they close it promptly despite the elevators being broken. I would not recommend staying here again
Stayed 1 night in Jul 2024

4/10 Poor

Karen

Stayed 3 nights in Jul 2024

4/10 Poor

Karen

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property was experiencing a massive system outage when we were there. The staff did their best in trying to manage everything manually. However we waited close to an hour and a half to check in. We were limited to just ONE key that didn’t work for anything but the room. They also couldn’t accommodate extra requests like asking repeatedly for two extra pillows and coffee refill. Breakfast was also subpar and completely picked over just one hour after service started. The elevator was also extremely slow. The positive was the location. And the size and cleanliness of the room.
Stayed 3 nights in Jul 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jul 2024

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Rooms were spacious. Elevator was a nightmare!!! So busy and had to wait forever. The front desk was unresponsive to calls. The rooftop pool was nice but a lot smaller than I was expecting. Overall, it was okay.
Stayed 2 nights in Jul 2024