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Palmer House a Hilton Hotel

4.0 star property
Historic hotel with full-service spa and 24-hour health club

Photo gallery for Palmer House a Hilton Hotel

Meeting facility
Point of interest
Indoor pool
Point of interest
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Housekeeping
  • Bar
The current price is NZ$312
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
17 E Monroe St, Chicago, IL, 60603
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room business centre

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Separate bedroom
Blackout curtains
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

In-room business centre

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room - 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room - 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business centre

Premium 2 Double Mobility Accessible (Tub)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Separate bedroom
Blackout curtains
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room business centre

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room business centre

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business centre

Room, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business centre

Suite, 2 Bedrooms, Non Smoking (Parlor)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
2 bedrooms
Blackout curtains
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Separate bedroom
Blackout curtains
  • 93 sq m
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room -1 King Bed

In-room business centre

Deluxe Room -1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Separate bedroom
Blackout curtains
  • 93 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room - 1 King Bed

In-room business centre

Deluxe Room - 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

In-room business centre

Room, 1 King Bed, Non Smoking (Hip & Historic)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business centre

Premium 2 Bed 2 Bath - 1 Room

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor, No Bed)

Premium bedding, pillow-top beds, minibar, in-room safe

Room (Parlor, No Bed)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Chicago

Palmer House a Hilton Hotel puts you in the heart of Chicago, within just a 10-minute stroll of Millennium Park and Art Institute of Chicago. Highlights at this historic hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at The Spa at PH can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. Lockwood Lobby Bar serves American cuisine. Potter's Bar is the hotel's own cocktail bar. 130000 square feet (12077 square metres) of event facilities include 77 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find a 24-hour gym, a coffee shop/cafe and laundry facilities. To-go breakfast is available on weekdays between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this Downtown Chicago hotel include Cloud Gate and Chicago Theatre.

What's nearby

  • Millennium Park - 3 min walk - 0.3 km
  • Art Institute of Chicago - 5 min walk - 0.5 km
  • Chicago Theatre - 8 min walk - 0.7 km
  • Willis Tower - 11 min walk - 0.9 km
  • Grant Park - 14 min walk - 1.2 km

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 7 min walk
  • Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

  • ‪Miller's Pub - ‬1 min walk
  • ‪University Club of Chicago - ‬2 min walk
  • ‪The Gage - ‬3 min walk
  • ‪Jimmy's Gyros & Grill - ‬3 min walk
  • ‪Palmer House Hilton Executive Floor Lounge - ‬1 min walk

About this property

Palmer House a Hilton Hotel

Historic hotel with full-service spa and 24-hour health club
Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business centre, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available.

This Chicago hotel is smoke free.

  • 1641 guestrooms or units
  • 23 levels
  • 130000 sq ft of conference space
  • 12077 sq. m of conference space
  • Built in 1873
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video game consoles and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The Spa at PH has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 57 per night; includes in/out privileges)
  • Covered valet parking on site (USD 85 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business centre
  • Conference centre (130,000 square foot of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.00 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self-parking fee: USD 57 per night (in/out privileges)
  • Valet parking fee: USD 85 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 45.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 5:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on 20 Apr 2025 start from NZ$267.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palmer House a Hilton Hotel?

Yep, Palmer House a Hilton Hotel has a covered self car park with in/out privileges for USD 57 per night.

Are there any beaches close to Palmer House a Hilton Hotel?

The closest beach to Palmer House a Hilton Hotel is Ohio Street Beach (1.9 km).

Is there a spa on site at Palmer House a Hilton Hotel?

Yep, The Spa at PH is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Palmer House a Hilton Hotel have a pool?

Palmer House a Hilton Hotel has an indoor pool. The pool is open 5:30 AM to 9:00 PM.

What luxury perks are available at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Palmer House a Hilton Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Palmer House a Hilton Hotel.

Does Palmer House a Hilton Hotel serve breakfast?

You bet, to-go brekkie is offered on weekdays from 6:30 AM to 11:00 AM and on weekends between 6:30 AM and noon.

Is there a free airport shuttle available at Palmer House a Hilton Hotel?

No, Palmer House a Hilton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Palmer House a Hilton Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palmer House a Hilton Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Palmer House a Hilton Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 964 out of 1765 reviews
Rating 8 - Good. 350 out of 1765 reviews
Rating 6 - Okay. 219 out of 1765 reviews
Rating 4 - Poor. 133 out of 1765 reviews
Rating 2 - Terrible. 99 out of 1765 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant, lovely and historic property.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Alejandro, ALVARO O

Stayed 2 nights in Dec 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Beauty in the Heart of Downtown
The Palmer House is beautiful! The hotel staff was very helpful and kind. Our room was just ok. But the rest of the hotel made up for it. And the location was perfect!!Highly recommend!
Stayed 2 nights in Dec 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Tammy, Manitowoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Palmer house last Christmas 2023 as well as this year 2024 and in the past. In 2023 they charged a $25 per night fee that you could get back at their bar/restaurants, spa, dry cleaning services etc. You just charged to your room. This year they changed it to only get $10 a day back of fee per day in bars/restaurants on their property. This fee is not obvious and explained that well until you check in. We donated $15 for each night as we didn't use other services. Overall, the Palmer is a beautiful, historic hotel and great service if you need something. We were on the South side and heard the L train all the while in room and offered to move us. We were only there 2 nights so didn't pay to change. They also had a guitar musician in the grand lobby on Christmas eve and so nice to come back to after being with family before returning to our room.
Stayed 2 nights in Dec 2024

6/10 Okay

Vicky

Disliked: Cleanliness, property conditions & facilities, room comfort
I had high hopes for this iconic hotel.
I enjoyed the ambiance at first, but all the old carpets and upholstery along with the faux deco finishes wore on my nerves after a while and it just felt dark. Food was mediocre. Bathroom soaps and lotion were empty. The toilet paper and tissues were just awful, thin and scratchy. The old elevators are so slow it was a nuisance.
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that is located where you can walk to almost anything you need.
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chicago getaway
Our annual Christmas trip to the City! Love the Palmer House
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities
Hotel bar is also great. Our room was very spacious.
Stayed 1 night in Dec 2024

10/10 Excellent

Gabe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Abbie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We have stayed at the Palmer House in past years and really enjoyed ourselves. This time however, it was quite disappointing. The room number was 10-218, and it was not great. The bathtub had been obviously painted over several times, was chipping and gross looking, the shower curtain rod was falling down and you couldn’t close it all the way. The tile floor was cracked and dirty. The lamp on the bedside table was dusty and had some sticky substance on the lamp base. Our room total was just under $600. Plus parking. I took photos and attempted to reach the Palmer House, but have heard nothing back. I wouldn’t pay $300/ night for a room here. Super disappointed as we stayed from 12/20-12/22 and this was suppose to be a fun getaway with our teen daughter. I would not recommend staying here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully classic hotel. Great staff. Great location, close to a lot of restaurants and shopping. Highly recommend it
Stayed 1 night in Dec 2024

8/10 Good

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an enjoyable stay, just a bit over-crowded. Never had to stand in line for 20 minutes to check in.
Stayed 2 nights in Dec 2024

6/10 Okay

Siddhartha

Stayed 2 nights in Dec 2024

10/10 Excellent

James, Novato

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Dec 2024

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The decor of the hotel, and the Christmas decorations were absolutely wonderful! Sitting in the crowded lobby enjoying an appetizer and drink was a great way to start the holiday season !
Stayed 2 nights in Dec 2024

8/10 Good

Reese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Stephanie

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property itself is beautiful and historical, but unfortunately, our experience fell short. Upon check-in, our room had not been vacuumed and contained clothing from previous guests. My daughter’s room was even worse — the bed was made, but the room was unclean, with full garbage bins, a leaking toilet, and a dirty bathroom. Despite bringing these issues to the front desk, only the bathroom was partially cleaned, and the toilet continued leaking, with garbage still unemptied. For the price we paid, we expected far better attention to cleanliness and maintenance. Very disappointing.
Stayed 2 nights in Dec 2024

10/10 Excellent

ewa

Liked: Cleanliness, staff & service, property conditions & facilities
a beautiful place
Stayed 2 nights in Dec 2024

4/10 Poor

Justin

Travelled with partner
Disliked: Cleanliness, staff & service
We got to the property early, around 2:15pm to check in to our suite. We were told, a few minutes and our room would be ready and gave our personal phone number. It was recommended to get a drink while we wait, and the service to get a drink was ridiculous, let alone pricey ($30 for a beer and cranberry vodka). We heard nothing from the front desk about our room before 3pm. When my husband went up to the counter to get the room keys, waited another 15mins in line until he was helped and was told the room was still unavailable then told to step aside for others to be helped. We did not get our room key until after 3:30pm. The text was received at 3:35pm saying the room was available. We found a used travel size bottle of soap in the shower, a stain on a bathroom floor mat, the water temp took several minutes to get to warm, the tile floor grout was disgusting, no bottle openers at the room bar, etc. Forcing people to pay for a resort fee of $25 is also unacceptable, regardless if there are "perks" (at the time, this was not known or offered while we waited for the room to be ready. Next morning, the restaurant said there was a 45min wait for breakfast and there were several empty tables. The hotel standards received were poor. Recommendations to staying here is not happening. We would like to share pjctures as well!
Stayed 1 night in Dec 2024

10/10 Excellent

Veronica

Stayed 2 nights in Dec 2024

10/10 Excellent

KEITH E.

Stayed 1 night in Dec 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in was terrible. I arrived at the 3pm check-in time. Waited in a long line for 25 minutes as 1 person at front desk checked everyone in. Then they tell me my room is not ready, they will put a rush on it & they will text me when available. We got tired of waiting around trying to entertain our toddler so we went to dinner. 2 hours later they text it’s ready. We come back after dinner at 7pm to get our room keys, go to the room & find someone is already in the room. Go back to front desk & have to wait for another 20 minutes while they transfer us to another room. All of this is going on while I have a crying toddler that’s tired because I can’t get access to a room until 7:30pm. I tried calling Hilton and the hotel to see if we could get any compensation for these issues. They all said I need to talk to the front desk. The front desk comp’d us free breakfast. Which means nothing since we already have plans for breakfast at a restaurant in the morning. Hands down, worst check-in ever.
Stayed 1 night in Dec 2024