Palmer House a Hilton Hotel (Chicago, USA): Reviews & Deals from NZ$299

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Historic Chicago hotel in Downtown Chicago with a full-service spa

Dates

December 2024

January 2025

Premium bedding, pillow-top beds, minibar, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa

Pool

Housekeeping

Bar

Breakfast available

Parking available

includes taxes & fees

22 Dec - 23 Dec

Explore the area

17 E Monroe St, Chicago, IL, 60603

State Street
1 min walk
Millennium Park
3 min walk
Art Institute of Chicago
5 min walk
Chicago, IL (ORD-O'Hare Intl.)
38 min drive

Room options

Deluxe Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

33 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

Blackout curtains

Premium bedding

93 sq m
Sleeps 2
1 King Bed

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

2 bathrooms

28 sq m
Sleeps 4
2 Double Beds

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

23 sq m
Sleeps 4
2 Double Beds

Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

14 sq m
Sleeps 2
1 Double Bed

Deluxe Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

33 sq m
Sleeps 4
2 Double Beds

Premium Room - 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Hairdryer

23 sq m
Sleeps 4
2 Double Beds

Premium Room - 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Bathrobes

23 sq m
Sleeps 2
1 King Bed

Premium 2 Double Mobility Accessible (Tub)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

23 sq m
Sleeps 4
2 Double Beds

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

Blackout curtains

Premium bedding

93 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

Sleeps 2
1 King Bed

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 4
2 Double Beds

Room, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 2
1 King Bed

Suite, 2 Bedrooms, Non Smoking (Parlor)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

2 bedrooms

Blackout curtains

Premium bedding

93 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

Blackout curtains

Premium bedding

93 sq m
Sleeps 8
3 King Beds

Deluxe Room -1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

26 sq m
Sleeps 2
1 King Bed

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

Blackout curtains

Premium bedding

93 sq m
Sleeps 4
2 Double Beds

Deluxe Room - 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

28 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Non Smoking (Hip & Historic)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 2
1 King Bed

Premium 2 Bed 2 Bath - 1 Room

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Eco-friendly toiletries

28 sq m
Sleeps 4
2 Double Beds

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 2
1 King Bed

Room, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 2
1 King Bed

Room (Parlor, No Bed)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

Sleeps 2
1 Single Bed

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 4
2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

19 sq m
Sleeps 4
2 Double Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About the area

Chicago

Palmer House a Hilton Hotel puts you in the heart of Chicago, within just a 10-minute stroll of Millennium Park and Art Institute of Chicago. Highlights at this historic hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at The Spa at PH can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. Lockwood Lobby Bar serves American cuisine. Potter's Bar is the hotel's own cocktail bar. 130000 square feet (12077 square metres) of event facilities include 77 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find a 24-hour gym, a coffee shop/cafe and laundry facilities. To-go breakfast is available on weekdays between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 15-minute walk of this Downtown Chicago hotel include Chicago Theatre and Willis Tower.

What's nearby

Millennium Park - 3 min walk - 0.3 km
Art Institute of Chicago - 5 min walk - 0.5 km
Chicago Theatre - 8 min walk - 0.7 km
Willis Tower - 11 min walk - 0.9 km
Navy Pier - 4 min drive - 3.1 km

Getting around

Monroe Station (Red Line) - 1 min walk
Millennium Station - 7 min walk
Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

‪Miller's Pub - ‬1 min walk
‪University Club of Chicago - ‬2 min walk
‪The Gage - ‬3 min walk
‪Jimmy's Gyros & Grill - ‬3 min walk
‪Palmer House Hilton Executive Floor Lounge - ‬1 min walk

About this property

Palmer House a Hilton Hotel

Historic Chicago hotel in Downtown Chicago with a full-service spa

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business centre, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available.

This Chicago hotel is smoke free.

1641 guestrooms or units

23 levels

130000 sq ft of conference space

12077 sq. m of conference space

Built in 1873

Charging station for electric cars

Conference centre

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Concierge

Gift shop

On-site shopping

Bellhop

Lift

No smoking on site

Locker space

Bar or lounge

Coffee shop

Dining venue

Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video game consoles and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The Spa at PH has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Internet access (surcharge)

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limo/town car service
Covered parking on site (USD 54 per night; includes in/out privileges)
Covered valet parking on site (USD 78 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Lockwood Express
Lockwood Lobby Bar
Lockwood Restaurant
Potter's Bar

Family friendly

Indoor pool
Laundry facilities
Refrigerator on request
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Lockers
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop

Business services

77 meeting rooms
Business centre
Conference centre (130,000 square foot of space)
Coworking space

Full-service spa

12 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hydrotherapy
Manicures/pedicures
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
16 accessible parking spaces
Braille/raised signage
Lift (122 centimetre wide door)
Pool hoist on site
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (86 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

23 floors
Banquet hall
Built in 1873
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

37-inch TV with premium cable channels
Pay films
Video game console

Food and drink

Minibar
Refrigerator on request

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board
Laptop-compatible safe
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 50 per accommodation, per stay
Weight limit: 75 lb per pet

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 40.0 per stay.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 25 per accommodation, per night

The resort fee includes:

Additional inclusions
Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately USD 15 to 30 per person
Covered self-parking fee: USD 54 per night (in/out privileges)
Valet parking fee: USD 78 per night (in/out privileges)
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Refrigerator fee: USD 40 per stay
Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palmer

Hilton Palmer House

House Hilton

Palmer Hilton

Palmer Hilton House

Palmer House

Palmer House Hilton

Palmer House Hilton Chicago

Palmer House Hilton Hotel

Palmer House Hilton Hotel Chicago

Chicago Palmer House Hilton

Hilton Hotel Palmer

Palmer House Chicago

The Palmer House Hilton Hotel Chicago

The Palmer House Hilton

Palmer House A Hilton

Palmer House a Hilton Hotel Hotel

Palmer House a Hilton Hotel Chicago

Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on 22 Dec 2024 start from NZ$257.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palmer House a Hilton Hotel?

Yep, Palmer House a Hilton Hotel has a covered self car park with in/out privileges for USD 54 per night.

Are there any beaches close to Palmer House a Hilton Hotel?

The closest beach to Palmer House a Hilton Hotel is Oak Street Beach (2.5 km).

Is there a spa on site at Palmer House a Hilton Hotel?

Yep, The Spa at PH is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Palmer House a Hilton Hotel have a pool?

Palmer House a Hilton Hotel has an indoor pool. The pool is open 5:30 AM to 9:00 PM.

What luxury perks are available at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Palmer House a Hilton Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Palmer House a Hilton Hotel.

Does Palmer House a Hilton Hotel serve breakfast?

You bet, to-go brekkie is offered on weekdays from 6:30 AM to 11:00 AM and on weekends between 6:30 AM and noon.

Is there a free airport shuttle available at Palmer House a Hilton Hotel?

No, Palmer House a Hilton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Palmer House a Hilton Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palmer House a Hilton Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Palmer House a Hilton Hotel Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Andrew

22 Aug 2024

Stayed 3 nights in Aug 2024

4/10 Poor

Jordon

Travelled with family

21 Aug 2024

Disliked: Staff & service, amenities

There was a $25 per day charge added for what I view to be junk fees (coupons to their restaurant, laundry) and they charged me for snacks I didn't use. Room was nice, but not worth the money to stay here.

Stayed 2 nights in Aug 2024

4/10 Poor

Heather

20 Aug 2024

Disliked: Staff & service, property conditions & facilities

Nice location and beautiful historic hotel with very attractive furnishings. However, the walls in the rooms are extremely thin to the extent you can actually hear the words in the conversations happening in the rooms next door… This problem did not improve with moving to another room. Staff are hit and miss on whether they are going to be helpful or friendly. Not my first choice next time I visit Chicago.

Stayed 1 night in Jul 2024

8/10 Good

Robert

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

2/10 Terrible

Jane

20 Aug 2024

Liked: Property conditions & facilities

Disliked: Staff & service

when checking in you are given a $20 coupon to use in the hotel. I was staying for 1 night and leaving early the next day. Only the grab and go was open at 6 am. I grabbed la $20 tuna sandwich and was told the price was wrong. It was really $25. I gave the man my coupon and $5 cash. I discovered that I was charged $30 to my room and charge card. Since I didn't keep a receipt , my attempt to reverse the charge went no where. Also , the check-in staff was dismissive and unhelpful regarding the information about the hotel and the coupons.

Stayed 1 night in Jul 2024

8/10 Good

Ana

Travelled with family

19 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Business traveller

19 Aug 2024

Liked: Room comfort

Disliked: Property conditions & facilities

It's been awhile since I stayed at Palmer House Hotel, but I was shocked at the current condition of the hotel. Lobby and entry looked well enough, but hallways and our guestroom were shabby and in need of maintenance. I know this is a historic hotel and that is one of the draws of the place for me. Historic should not equal run down however. Peeling wall paper, a tear in the carpet of our hotel room large enough to cause me to trip and fall, lights not working, a toilet that ran constantly -- mechanical and maintenance issues that make a stay uncomfortable/unpleasant. Front desk staff were lovely -- especially Tashera at check-in. Valet parking staff were great also. Housekeeper started trying to access our room at 8:30 am day of check-out. We explained we would be out of the room before 10am and she could have it then. She entered or attempted to enter 4 more times after that, which made it difficult to finish preparing and packing up efficiently. The final time she entered was when we had left the DND sign on and took our luggage down to Valet to store in our car. When we returned to our room the Housekeeper was in the room, throwing out our breakfasts and coffee and collecting the belongings we had left in the room needed for meetings later in the day. It wasn't even 10am and we hadn't checked out! We were considering Palmer House for future events, but given the condition of the guest areas and behavior of housekeeping, we've removed it from our list.

Stayed 2 nights in Aug 2024

10/10 Excellent

Tara

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel loved my stay had a great time!

Stayed 1 night in Aug 2024

8/10 Good

Tracy, Whitby

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Liked the location and the hotel was beautiful. Would like to see a coffee maker in the room though.

Stayed 3 nights in Aug 2024

10/10 Excellent

Edward B

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful, classic.

Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel, Ewing

Travelled with group

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing. The staff was so friendly and welcoming. They made you feel safe and loved. My only inconvenience was that the air conditioning wasn’t cold as I expected.

Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy to navigate, great location, and gorgeous historic lobby interior. Loved it.

Stayed 3 nights in Aug 2024

2/10 Terrible

Camishar

Travelled with family

18 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Restaurant staff was rude, the hotel room was old and outdated, was in room.10254. Phone outlet was broken so couldnt call front desk. Tv didnt work and the AC was not working properly

Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Travelled with group

18 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Bad Value

It was fine, which is not what I want for nearly $400/night. It’s been 20 years since my last time here, and the “luxury” is in lobby aesthetics only. Instead of offering services to empower customers to spend more, they now are nickel and diming customers. The room was small and the wallpaper was peeling, but the location was great. If you can get a room for $200, it might be worth it. For more, I would check other options and make a point to visit to see the lobby.

Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location for exploring the city on foot or using public transportation!

Stayed 3 nights in Aug 2024

6/10 Okay

Jilly

18 Aug 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Meaghan

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is the perfect blend of elegance and affordability.

Stayed 1 night in Aug 2024

6/10 Okay

Rosa

17 Aug 2024

Liked: Staff & service

Stayed 2 nights in Aug 2024

10/10 Excellent

Erica

Business traveller, Travelled with group

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Plenty of options and close to most things I needed.

Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Palmer House is a fantastic place to stay! Right in the Loop, near all attractions! The hotel is chic and the staff is welcoming!

Stayed 3 nights in Aug 2024

8/10 Good

Paul

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palmer House

We like The Palmer House in Chicago and stay there regularly. The “spa fee” cheapens the experience and leaves a bad taste—it feels as if you’ve been manipulated.

Stayed 2 nights in Aug 2024

4/10 Poor

Lisa, Frazier Park

15 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

No safe smoking area too big. No maps of property. Room service was severely limited. Can’t get coffee in morning for my time zone. My room cleaner was the only smile I recieved all week.

Stayed 4 nights in Aug 2024

6/10 Okay

Deborah

15 Aug 2024

Access to Millennium Park and the Art Institute of Chicago and all both provide the visitor. Walkable! Also, local public transportation to the Field Museum, Planetarium and Aquarium, as well as Soldier Field. Very personable front doorman for directions and taxis. Room not cleaned one day causing a downgrade in service rating.

Stayed 3 nights in Aug 2024

2/10 Terrible

Tim

Business traveller

14 Aug 2024

Check in line was horrible

Stayed 1 night in Aug 2024

8/10 Good

Gary, Channahon

14 Aug 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Aug 2024

Palmer House a Hilton Hotel

Photo gallery for Palmer House a Hilton Hotel

Reviews

Very good

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

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View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

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View all photos for Premium Room - 2 Double Beds

Premium Room - 2 Double Beds

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View all photos for Premium Room - 1 King Bed

Premium Room - 1 King Bed

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View all photos for Premium 2 Double Mobility Accessible (Tub)

Premium 2 Double Mobility Accessible (Tub)

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View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Suite, Accessible, Non Smoking (Roll-in Shower)

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View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

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View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

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View all photos for Room, Non Smoking (Roll-in Shower)

Room, Non Smoking (Roll-in Shower)

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View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

Suite, 2 Bedrooms, Non Smoking (Parlor)

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View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

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View all photos for Deluxe Room -1 King Bed

Deluxe Room -1 King Bed

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View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

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View all photos for Deluxe Room - 1 King Bed

Deluxe Room - 1 King Bed

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View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

Room, 1 King Bed, Non Smoking (Hip & Historic)

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View all photos for Premium 2 Bed 2 Bath - 1 Room

Premium 2 Bed 2 Bath - 1 Room

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View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Room, Accessible, Non Smoking (Roll-in Shower)

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View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub

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Room (Parlor, No Bed)

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View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Room, Accessible, Non Smoking (Roll-in Shower)

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View all photos for Room, 2 Double Beds

Room, 2 Double Beds