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Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

4.5 star property
Lakefront resort with 2 restaurants and free breakfast
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Hot springs
In-room safe, desk, free WiFi, bed sheets
Property entrance
Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Gym
  • Parking included
  • 24/7 front desk
  • Housekeeping
The current price is NZ$743
includes taxes & fees
4 Mar - 5 Mar

Explore the area

Map
Shikotsuko Onsen, Chitose-shi Hokkaido, Chitose, Hokkaido, 066-0221
  • Shikotsu Visitor Center
    ‪3 min walk‬
  • Shikotsuko Onsen
    ‪5 min walk‬
  • Lake Shikotsu
    ‪4 min drive‬
  • Sapporo (CTS-New Chitose)
    ‪38 min drive‬

Room options

View all photos for Junior suite with private open-air bath

Junior suite with private open-air bath | Bathroom

Junior suite with private open-air bath

Highlights

Balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Private bathroom
Bidet
Separate bath and shower
  • 60.0 sq m
  • Sleeps 3
  • 1 Single Futon and 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Private bathroom
Bidet
Hairdryer
Coffee/tea maker
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)

Highlights

Balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Toilet with electronic bidet
Hairdryer
Bathrobes
  • 77 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese&Western style room with private open-air bath

Japanese&Western style room with private open-air bath | View from room

Japanese&Western style room with private open-air bath

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bath and shower
Bidet
Hairdryer
  • 60 sq m
  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Premium Suite with Private Open-Air Hot Spring (In-Room Kaiseki Dinner Included)

In-room safe, desk, free WiFi, bed sheets

Premium Suite with Private Open-Air Hot Spring (In-Room Kaiseki Dinner Included)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 114 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese & Western style room

apanese & Western style room

Japanese & Western style room

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Private bathroom
Bidet
Shower/bath combination
Hairdryer
  • 50 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese & Western Style Room With Private Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Onsen Bath

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Junior Suite With Private Open Air Bath

In-room safe, desk, free WiFi, bed sheets

Junior Suite With Private Open Air Bath

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Japanese & Western Style Room With Private Open-Air Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Open-Air Onsen Bath

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Premier Suite With Private Open Air Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Premier Suite With Private Open Air Onsen Bath

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Standard King Room

In-room safe, desk, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese & Western Style Room (Town View)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room (Town View)

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Standard Japanese & Western Style Room

In-room safe, desk, free WiFi, bed sheets

Standard Japanese & Western Style Room

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese & Western Style Room With Private Open-Air Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Open-Air Bath

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

Pet Friendly Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Lobby

Lake Shikotsu Tsuruga Besso Ao no Za

Breakfast included
Spa
Free airport shuttle
Parking included
4.7 out of 5, Exceptional, (29)
The price is NZ$2,131
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Lake Shikotsu Tsuruga Besso Ao no Za

About the area

Chitose

A luxury stay in Chitose awaits you at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA. You'll be within a 5-minute walk of Shikotsuko Onsen and 2.1 km (1.3 mi) from Lake Shikotsu. Highlights at this resort include free buffet breakfast, free valet parking and a free airport shuttle. .A day of pampering can include Thai massages, facials and aromatherapy. The buffet restaurant, AMAM Buffet Restaurant, is open for breakfast and dinner. Bar Ape is the resort's own bar. Enjoy the gym along with access to hot springs and bike hire. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of free train pick-up service. .Attractions in proximity to this 4.5-property class Chitose resort include Odori Park and Makomanai Sekisui Heim Ice Arena.
View more Resorts in ChitoseOpens in a new window

What's nearby

  • Shikotsu Visitor Center - 3 min walk
  • Shikotsuko Onsen - 5 min walk
  • Lake Shikotsu - 4 min drive
  • Shikotsu-Toya National Park - 6 min drive
  • Takino Suzuran Hillside Park - 65 min drive

Getting around

  • Tomakomai Station - 24 min drive
  • New Chitose Airport (CTS) - 38 min drive

Restaurants

  • ‪支笏湖観光センター - ‬13 min drive
  • ‪Lake Side Kitchen トントン - ‬3 min walk
  • ‪レイクサイドVILLA翠明閣 - ‬5 min walk
  • ‪ペンネンノルデ - ‬3 min walk
  • ‪Healthy Buffet AMAM - ‬1 min walk

About this property

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Lakefront resort with 2 restaurants and free breakfast
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA offers its guests hot springs and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Spa services, a library, and a terrace are also featured at the luxury Lake Shikotsu Tsuruga Resort Spa MIZU no UTA. A roundtrip airport shuttle (available on request), A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking and valet parking are free.

This 4.5-star Chitose resort is smoke free.

  • 1 building
  • 49 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Buffet breakfast (free)
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA offers 49 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include slippers, bidets, toilets with an electronic bidet and complimentary toiletries.

This Chitose resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 11:00 AM to 4:00 PM at scheduled times and on request
  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ama No Uta
  • AMAM Buffet Restaurant
  • Bar Ape

Things to do

  • Bicycle rentals
  • Gym
  • Hot springs
  • Library
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • In a national park
  • On a lake
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA
Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA
Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Chitose Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort
Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA
Shikotsu Tsuruga Mizu No Uta
Shikotsu Tsuruga Mizu No Uta
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort Chitose

Frequently asked questions

What is the cancellation policy at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA on 4 Mar 2025 start from NZ$742.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Yep, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA has a free self car park and free valet parking.

Are there any beaches close to Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

The closest beach to Lake Shikotsu Tsuruga Resort Spa MIZU no UTA is Zenibako Beach (45.4 km).

Is there a spa on site at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as Thai massages.

Is Lake Shikotsu Tsuruga Resort Spa MIZU no UTA family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as children's slippers in the guestrooms, it's no surprise that Lake Shikotsu Tsuruga Resort Spa MIZU no UTA is a hit with families.

Does Lake Shikotsu Tsuruga Resort Spa MIZU no UTA serve breakfast?

You bet, complimentary buffet brekkie is available daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Yep, there's a free airport shuttle that runs from 11:00 AM - 4:00 PM on request.

Is there a bar or restaurant at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

No, pets are not allowed.

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 379 out of 513 reviews" "
Rating 8 - Good. 112 out of 513 reviews" "
Rating 6 - Okay. 14 out of 513 reviews" "
Rating 4 - Poor. 7 out of 513 reviews" "
Rating 2 - Terrible. 1 out of 513 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Renee, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this onsen hotel in Hokkaido. The hotel is well decorated, comfortable, quiet, and 5 stars in staff service. Their breakfast and dinner buffet are wonderful and full of fresh and healthy choices. Hot spring area is excellent. We had a relaxing stay at the hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Han

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing spot.
Stayed 1 night in Oct 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Mable

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is so quiet but yet with many guests! Food was excellent. Staff is super friendly with limited spoken English but very helpful with google translate. HIGHLY RECOMMEND
Stayed 1 night in Jun 2024

4/10 Poor

Yu Ting

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've visited Japan many times and stayed in various hotels and ryokan resorts across multiple cities. Unfortunately, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA was the first to disappoint me. While checking in at the self-service kiosk, I was updating my email address when a staff member abruptly took over and said, "not required," without even notifying me first. Later, the same staff led us to our room, walking ahead of us without much courtesy. When I inquired about a late checkout, she informed me it would cost 3,000 yen per hour, which was expected, but her tone and attitude were unprofessional. The biggest issue, however, was the smell. Both of our rooms had a strong odor of cigarettes, possibly due to air circulation from the smoking rooms on the 3rd floor. When I reported this, the staff insisted it was the smell of cleaning detergent. After requesting to check another room, it was clear the problem was not the detergent as the new room had no odor. Only one of our rooms was switched, leaving the other unresolved, and we were left to deal with it ourselves. Lastly, for the price I paid, the value was disappointing. The facilities felt run-down, the bedsheets didn’t fully cover the mattress, and the mattress itself was old and worn.
Stayed 1 night in Sep 2024

4/10 Poor

Kevin

Business traveller
Disliked: Property conditions & facilities
There was a lack of clear information on the booking site about the dinner ending time. Additionally, the room did not meet the expected standards for the price charged.
Stayed 1 night in Jun 2024

10/10 Excellent

Arnold

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best luxury hotel,. once of a life time hot spring experience. don't miss the dinner and breakfast options! strongly recommended
Stayed 1 night in May 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Dining options were amazing. The hiking trails were challenging and had scenic views. The lake views of the mountains are breathtaking.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eurlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Mar 2024

10/10 Excellent

John, Kapolei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing. Will be back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the private onsen was well worth the extra cost. Really enjoyed the small (10 shops or so) shopping area next to the hotel. Staff was incredibly helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
The hotel is a beautiful and special place. The staff were very friendly and helpful, the room was amazing and the onsen, restaurant and gym were perfect.
Stayed 1 night in Feb 2024

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room’s way nicer than it appears on the picture, extremely clean and spacious. The only drawback was that not much view for the room we reserved. Otherwise, the service was top notch, excellent buffet dinner and breakfast. There’s nice outdoor onsen too. Bus pick up and drop off was easy. Would definitely visit again and stay longer next time.
Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the room #217 with onsen out in open space is great and impressive. Food in the restaurant is superb. Only complaint is the lack of direction to the property especially after sunset. Love this hotel very much.
Stayed 1 night in Nov 2023

10/10 Excellent

Kar Eng

Stayed 2 nights in Oct 2023

4/10 Poor

Chin Yi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and peaceful environment
Stayed 2 nights in Sep 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing buffet for dinner and breakfast, small shop inside was full of goodies. Great facilities including public baths and even a separate foot bath. Building infrastructure is a bit outdated but not a real problem.
Stayed 1 night in Aug 2023

10/10 Excellent

Mizuho, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
There were still very few guests after Covid and we enjoyed the quietness and tranquility. Loved the food, hot spring, antique speakers, harp performance in the lobby and walk around the lake. Highly recommended.
Stayed 2 nights in Jul 2023

10/10 Excellent

Yukari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
楽しい旅でした。 温泉 最高、と 食事もよかつです、スタッフ皆さん親切でした。
Stayed 2 nights in Jul 2023

10/10 Excellent

TING CHING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Vin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Goh, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service from staff. Wonderful breakfast and dinner.
Stayed 1 night in Feb 2020

8/10 Good

Joy

Travelled with group
Liked: Cleanliness, staff & service
2 double beds, Western style room and hot tub
On entering the resort, the lobby was inviting and very warm. The cushions seen in the picture are comfortable but worn. And although convenient, our hot tub on our deck was just an ordinary plastic hot tub. The Western style beds were disappointing and difficult to get a good nights rest. The mattress was of poor quality as the springs could be felt when lying down and with movement. On a more positive note, the most outstanding feature at this resort spa was the expansive buffet and the hot springs down on the first floor. The outdoor hot springs aka "Rotemburo" was refreshing.
Stayed 2 nights in Feb 2020