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Shangri-La Colombo

5.0 star property
Beach spa retreat, walking distance from Galle Face Green
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Colombo

2 bars/lounges, lobby lounge
Outdoor pool, pool umbrellas, pool loungers
On the beach
3 restaurants, breakfast, lunch, dinner served; international cuisine
Suite (Specialty)

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Room service
    Room service
The price is NZ$388
includes taxes & fees
26 Nov - 27 Nov

Explore the area

Map
1 Galle Face, Colombo, 00200
  • One Galle Face
    1 min walk
  • Galle Face Green
    4 min walk
  • High Commission of India
    12 min walk
  • Beira Lake Seaplane Base (BYV)
    43 min drive

Room options

View all photos for Executive Suite, 1 King Bed

Egyptian cotton sheets, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 84 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Egyptian cotton sheets, down duvets, minibar, in-room safe

Apartment, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom

Egyptian cotton sheets, down duvets, minibar, in-room safe

Apartment, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

View from room

Deluxe Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | View from room

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Balcony

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds

Egyptian cotton sheets, down duvets, minibar, in-room safe

Executive Suite, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 84 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club, Twin Room, 2 Single Beds, Ocean View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club, Twin Room, 2 Single Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club, Room, 1 King Bed, Lake View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club, Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club, Twin Room, 2 Single Beds, Lake View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club, Twin Room, 2 Single Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Twin Room, 2 Single Beds, Ocean View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Twin Room, 2 Single Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Ocean View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Lake View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club, Room, 1 King Bed, Ocean View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club, Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Down duvet
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Twin Room Non smoking

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Ocean View Twin Room Non smoking

  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Ocean View Twin Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Ocean View Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Ocean View King Room Non smoking

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Ocean View King Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lake View Twin Room Non smoking

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Lake View Twin Room Non smoking

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Lake View King Room Non smoking

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Lake View King Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lake View Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Lake View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Lake View King Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Lake View King Room

  • Sleeps 3
  • 1 King Bed

Premier Balcony Room Non Smoking

  • Sleeps 3
  • 1 King Bed

Premier Ocean View King Room Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Balcony Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Balcony Room

  • Sleeps 3
  • 1 King Bed

Executive Suite-Non-Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Horizon Club Lake View Room Non smoking

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club Lake View Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment Non smoking

Egyptian cotton sheets, down duvets, minibar, in-room safe

One Bedroom Apartment Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Ocean View King Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Ocean View King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom Apartment

Egyptian cotton sheets, down duvets, minibar, in-room safe

Two-Bedroom Apartment

  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Ocean View King Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Ocean View King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Lake View Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club Lake View Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Ocean View Room Non smoking

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club Ocean View Room Non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Egyptian cotton sheets, down duvets, minibar, in-room safe

Executive Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Colombo

Shangri-La Colombo places you in the centre of Colombo, connected to a shopping centre and within a 30-minute stroll of Galle Face Green and Pettah Market. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Central, serves international cuisine and is open for breakfast, lunch and dinner. The Capital Bar & Grill is the hotel's own bar. Spend the day at the beach and enjoy the on-site outdoor swimming pool, Hot tub and sauna. 50203 square feet (4664 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Kompannaweediya hotel include Colombo City Centre and Jami Ul-Alfar Mosque.

What's nearby

  • Galle Face Green - 4 min walk - 0.4 km
  • Nawaloka Hospital - 19 min walk - 1.6 km
  • Pettah Market - 3 min drive - 2.0 km
  • Bally's Casino - 3 min drive - 2.4 km
  • Colombo City Centre - 4 min drive - 2.7 km

Getting around

  • Colombo Fort Station - 9 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 45 min drive

Restaurants

  • ‪Bombay Borough - ‬1 min walk
  • ‪The T-Lounge & Bar By Dilmah - ‬1 min walk
  • ‪The Pizza Bakery - ‬1 min walk
  • ‪The Manhattan Fish Market - ‬1 min walk
  • ‪Cafe Kai - ‬14 min walk

About this property

Shangri-La Colombo

Beach spa retreat, walking distance from Galle Face Green
Shangri-La Colombo offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 50203 square feet (4664 square metres) and includes a conference centre. A sauna, a rooftop terrace, and multilingual staff are also featured at the luxury Shangri-La Colombo. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Colombo hotel is smoke free.

  • 1 building
  • 541 guestrooms or units
  • 27 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 50203 sq ft of conference space
  • 4664 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Shangri-La Colombo offers 541 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and down duvets. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Central
  • Sapphyr Lounge
  • Shang Palace
  • The Capital Bar & Grill
  • The Capital Bar & Grill

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (50,203 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Colombo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 10 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Shangri Colombo Hotel
Shangri-La Hotel Colombo
Shangri-La Colombo
Hotel Shangri-La Hotel, Colombo Colombo
Colombo Shangri-La Hotel, Colombo Hotel
Hotel Shangri-La Hotel, Colombo
Shangri-La Hotel, Colombo Colombo
Shangri La Colombo
Shangri-La Hotel
Shangri-La
Shangri-La Colombo Hotel
Shangri La Hotel Colombo
Shangri-La Colombo Colombo
Shangri-La Colombo Hotel Colombo

Frequently asked questions

Is parking available at Shangri-La Colombo?

Yep, Shangri-La Colombo has a free self car park and free valet parking.

How much does it cost to stay at Shangri-La Colombo?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Shangri-La Colombo on 26 Nov 2024 start from NZ$388.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Shangri-La Colombo?

Yep, Shangri-La Colombo is a short 16-minute walk from Galle Face Beach.

Is there a spa on site at Shangri-La Colombo?

Yep, there is an onsite spa at Shangri-La Colombo. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Shangri-La Colombo have a pool?

Shangri-La Colombo has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Shangri-La Colombo?

Shangri-La Colombo features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Shangri-La Colombo a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Colombo.

Is Shangri-La Colombo family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Colombo is a hit with families.

Are there hot tubs in the rooms at Shangri-La Colombo?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Colombo serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Shangri-La Colombo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Colombo?

Yep, you can grab a meal at Shangri-La Colombo's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Shangri-La Colombo?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Colombo?

No, pets and service animals are not allowed.

Shangri-La Colombo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 270 out of 369 reviews" "
Rating 8 - Good. 66 out of 369 reviews" "
Rating 6 - Okay. 19 out of 369 reviews" "
Rating 4 - Poor. 11 out of 369 reviews" "
Rating 2 - Terrible. 3 out of 369 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

wenkai

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staff members are very friendly and knowledgeable
Stayed 1 night in Aug 2024

10/10 Excellent

amila, richmond hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Shehan

Stayed 3 nights in Jul 2024

10/10 Excellent

Priyan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Ragutharan

Stayed 1 night in Jul 2024

10/10 Excellent

amila, richmond hill

Stayed 1 night in Jul 2024

10/10 Excellent

Fathima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Amazing amazing! It was for my mums birthday and the team went aboge and beyond with balloons, cake and drcorations.
Stayed 1 night in Jul 2024

10/10 Excellent

S

Stayed 3 nights in Jul 2024

10/10 Excellent

Lasath

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
During the late hours of the evening, when my family and I were waiting, sitting in the lounge area was extremely helpful as it provided some comfort as we waited for our taxi. What we did not particularly find helpful was at breakfast we asked for coffee and the lady took our order but we did not get our coffee after asking twice.
Stayed 4 nights in Jul 2024

4/10 Poor

Raj, Frisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked me for a deposit of LKR 100,000 but still wouldn't bill the bar tab to my room, and demanded cash. Only backed off when I asked to speak to the manager. The check in process was also annoying because the key card didn't work on my room door and I had to come back to the front desk. The bell boy delivered my bag to a different room, even though my room number was clearly marked on the tag. After checking out, when the bag was being loaded, I noticed my kit bag side pockets were unzipped and opened in two places.
Stayed 1 night in Jun 2024

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Rexie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. All facilitates like shopping is conveniently located.
Stayed 1 night in May 2024

10/10 Excellent

Rexie

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Enjoyed
Stayed 4 nights in May 2024

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the ambience
Stayed 2 nights in May 2024

10/10 Excellent

visvakant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very poor wine list Good food Wonderful staff
Stayed 9 nights in Feb 2024

4/10 Poor

nicholas

The concierge promised me a new mercedes S500, then they changed and told me a Range Rover was outside waiting, then I go outside and see an aged Jaguar to drive me to TanGalle. This was terrible and dishonest and downright disorganized. Oh I took my own bags down as I asked them to come and take to car, they seemed too busy. Anyways as I got down to lobby then they tried to take my bags, sorry I'll take my own bags and I'll never come back. Amateurs.
Stayed 2 nights in Mar 2024

8/10 Good

Aparna, Seattle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's the revised review incorporating the additional details about the breakfast buffet and gluten-free options: My wife and I stopped over at the Shangri-La hotel in Sri Lanka on our way from Australia to the Maldives. We arrived around 11 pm on an Air Sri Lanka flight. If you don't fly business class, expect a long line at customs. After clearing customs, we easily located the Shangri-La desk, where a friendly staff member greeted us. He assisted with our luggage and arranged a cab to the hotel, which was a standard sedan without any hotel branding. The hotel has extensive security, with two checkpoints to pass through before reaching the reception. Check-in was smooth, and the staff's English proficiency was adequate for a 4-5 star hotel in India. Our luggage arrived in the room shortly after, but we had to remind the staff to clearly note our room number. Our room was well-appointed, with four complimentary water bottles, which we greatly appreciated. The strong sandalwood scent was initially overwhelming but became more tolerable over time. The bathroom was nice, although the bathtub was a bit too narrow for my comfort. We were pleased to find a manual bidet installed in the toilet, although an electric and heated version would have been even better. The view from our room and the coffee spot was pretty, albeit industrial, overlooking the water. The espresso met expectations, although I'm admittedly a coffee snob. The breakfast buffet had a wide variety of options,

10/10 Excellent

Sugath

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff ,Specially Anjula he was given me supper service at the pool side ,
Stayed 1 night in Mar 2024

10/10 Excellent

Dianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

4/10 Poor

Omawattie

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Check in experience was horrible. Staff was not not friendly. Room smells horrible. Was assigned another room but still smells horrible.
Stayed 1 night in Mar 2024

10/10 Excellent

Myong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to the name
This hotel does indeed feel like a 'Shangri-La'. Excellent job. Received a tour and a taxi ride from the same hotel driver and he was just great. Fantastic stay. Love Sri Lanka!
Stayed 3 nights in Jan 2024

10/10 Excellent

Dennis, Springfield Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting from the USA and had a phenomenal experience! I would highly recommend this particular property. The service, thoughtful architectural design, and exemplary amenities make this an ideal choice while in Sri Lanka.
Stayed 1 night in Mar 2024