2/10 Terrible
Isabel
5 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was horrible! I had paid for an accessible room since my mother and I are disabled. Upon checking in, the front desk told me that the elevator was not working. I asked for a room on the 1st floor but he said he didn’t have any. He told me that if that was an issue, he would refund me. I said no since it was late and we were tired & didn’t have another place to stay at. The room was smelly, the person across the room had their music on and since there’s space between the front door, we heard it in our room. The towels smelled like vomit, there was hardly any hot water and it took forever to heat up. Also, the room was hot. We complained but they said it doesn’t get any colder than that. The worse experience in my life! I would NEVER stay at the hotel again! I wouldn’t even send my worse enemy!!
Isabel
Stayed 1 night in Aug 2024