Retallack Resort

5.0 star property
Luxury holiday park with full-service spa and water park
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Retallack Resort

Lake view
Water park
TV
Balcony
Hair dryer, towels

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Parking included
  • Bar
    Bar
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool

Explore the area

Map
Winnards Perch, St. Columb Major, England, TR9 6DE
  • Retallack Water Sports
    1 min walk
  • Mawgan Porth Beach
    14 min drive
  • Watergate Bay Beach
    17 min drive
  • Newquay (NQY-Newquay Cornwall)
    11 min drive

Room options

4 Berth Barnhouse Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

8 Berth Superior Lakehouse Lodge 4 Bed Hot Tub PF

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 2 Double Beds and 4 Single Beds

6 Berth Superior Wooden Lodge 3 Bed Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

Lakehouse 12 Berth Hot Tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 12
  • 3 Double Beds and 6 Single Beds

4 Berth Barn

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Lakehouse 12 berth Hot Tub Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 12
  • 3 Double Beds and 6 Single Beds

4 Berth Barn with Hot Tub Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

4 Berth Barn with Hot tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

4 Berth Superior Wooden Lodge Hot Tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

6 Berth Barn 3 Bed

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

6 Berth Barn 3 Bed

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

6 Berth Barn 3 bed with Hot Tub Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

6 Berth Barn 3 Bed with Hot tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

8 Berth Roof Terrace Barn with Hot tub Pet free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 3 Double Beds and 2 Single Beds

8 Berth Roof Terrace Barn with Hot tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 3 Double Beds and 2 Single Beds

12 Berth Barn 6 Bed with Hot tub Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 12
  • 4 Double Beds and 4 Single Beds

12 Berth Barn 6 Bed with Hot tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 12
  • 4 Double Beds and 4 Single Beds

8 Berth Superior Wooden Lodge with Hot Tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 2 Double Beds and 4 Single Beds

Lakehouse 8 Berth Hot Tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 1 Double Bed and 6 Single Beds

Lakehouse 8 Berth Hot Tub Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 1 Double Bed and 6 Single Beds

8 Berth Barn 4 Bed Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 3 Double Beds and 2 Single Beds

8 Berth Barn 4 Bed Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 3 Double Beds and 2 Single Beds

2 Berth Superior Lakeside Apartment

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Lake view
  • Sleeps 2
  • 1 Double Bed

2 Berth Luxury Lakeside Apt Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Lake view
  • Sleeps 2
  • 1 Double Bed

6 Berth Barnhouse 3 bed Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

6 Berth Barnhouse 3 Bed

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

Lakehouse 4 Berth Hot Tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

4 Berth Luxury Wooden Lodge A

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

4 Berth Luxury Wooden Lodge Pet Free A

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

8 berth Luxury Wooden lodge 4 Bed Hot Tub

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 2 Double Beds and 4 Single Beds

4 Berth Superior Wooden Lodge A

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

4 Berth Barn Pet Free

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

4 Berth Luxury Wooden with HT A

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

8 Berth Superior Lakehouse Lodge 4 Bed HT PF

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Fridge
TV
  • Sleeps 8
  • 2 Double Beds and 4 Single Beds

Similar properties

About the area

St. Columb Major

A luxury stay in St. Columb Major awaits you at Retallack Resort. You'll be 0.1 km (0.1 mi) from Retallack Water Sports and 6.2 km (3.9 mi) from Camel Creek Adventure Park. Highlights at this family-friendly holiday park include a full-service spa, a water park and a restaurant. .You can enjoy TVs with satellite channels, and all 24 individually decorated accommodations feature free WiFi, patios and dining areas. Kitchens come with fridges, microwaves and stovetops, making in-room dining convenient. Egyptian cotton sheets and hairdryers are also available. Housekeeping is not available. .For a drink, you can stop by the holiday park's own lounge bar. Enjoy the 2 outdoor tennis courts, indoor swimming pool and gym plus access to surfing/body boarding. Additionally, you'll find free Wi-Fi in public areas, a sauna and spa services. There's also the convenience of free self parking. .Within a 30-minute drive of this 5-property class St. Columb Major holiday park, attractions include Watergate Bay Beach and Eden Project.

What's nearby

  • Retallack Water Sports - 1 min walk
  • Padstow Harbour - 13 min drive
  • Watergate Bay - 16 min drive
  • Watergate Bay Beach - 17 min drive
  • Porth Beach - 19 min drive

Getting around

  • St Columb Road Station - 9 min drive
  • Newquay (NQY-Newquay Cornwall) - 11 min drive

Restaurants

  • ‪Cornwall Services - ‬13 min drive
  • ‪Port & Starboard - ‬8 min drive
  • ‪New Garden - ‬8 min drive
  • ‪Costa Express - ‬13 min drive
  • ‪Silver Ball - ‬5 min drive

About this property

Retallack Resort

Luxury holiday park with full-service spa and water park
Retallack Resort offers its guests a full-service spa, a water park (surcharge), and outdoor tennis courts. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

An indoor pool, a health club, and a sauna are also featured at the luxury Retallack Resort. Self parking is free.

This 5-star St. Columb Major holiday park is smoke free.

  • 24 guestrooms or units
  • 2 levels
  • 3 buildings
  • Kid's club (surcharge)
  • Terrace
  • Outdoor picnic space
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Dining venue
Retallack Resort offers 24 accommodations with a hairdryer. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 5-star holiday park has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers.

This St. Columb Major holiday park provides complimentary wireless Internet access. Televisions come with premium satellite channels.

Guests can indulge in a pampering treatment at the holiday park's full-service spa. Services include massages.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Children's club (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Living room
  • Playground
  • Separate in-room dining area
  • Water park (surcharge)
  • Waterslide

Conveniences

  • Hair salon

Guest services

  • No housekeeping service

Outdoors

  • Picnic area
  • Terrace

Full-service spa

  • Massage

Accessibility

  • No lift

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open Monday - Sunday (9:00 AM - 7:00 PM)
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside front desk hours must call the property in order to arrange check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 60.00 per pet, per stay
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and Barclaycard. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the holiday park before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Retallack Resort St. Columb Major
Retallack Resort Cornwall
Retallack Cornwall
Retallack
Retallack Resort St. Columb Major
Retallack St. Columb Major
St. Columb Major Retallack Resort Holiday Park
Holiday Park Retallack Resort St. Columb Major
Retallack
Holiday Park Retallack Resort
Retallack Resort Spa
Retallack St Columb Major
Retallack Resort Holiday Park
Retallack Resort St. Columb Major
Retallack Resort Holiday Park St. Columb Major

Frequently asked questions

What is the cancellation policy at Retallack Resort?

Retallack Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Retallack Resort?

Yep, Retallack Resort has a free self car park.

Are there any beaches close to Retallack Resort?

The closest beach to Retallack Resort is Watergate Bay Beach (9.3 km).

Is there a spa on site at Retallack Resort?

Yep, there is an onsite spa at Retallack Resort. You'll enjoy services like massages.

Does Retallack Resort have a pool?

Retallack Resort has an indoor pool.

Does Retallack Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Retallack Resort?

Retallack Resort features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and dining areas.

What makes Retallack Resort a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Retallack Resort.

Is Retallack Resort family-friendly?

You bet! With amenities such as a children's club, a playground and a water park, it's no surprise that Retallack Resort is a hit with families.

Does Retallack Resort serve breakfast?

You bet, breakfast is served daily.

Is there a free airport shuttle available at Retallack Resort?

No, Retallack Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Retallack Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Retallack Resort?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Retallack Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 250 out of 443 reviews" "
Rating 8 - Good. 116 out of 443 reviews" "
Rating 6 - Okay. 54 out of 443 reviews" "
Rating 4 - Poor. 13 out of 443 reviews" "
Rating 2 - Terrible. 10 out of 443 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt use any of the facilities or restaurant on site but our accommodation was beautiful and we had the best week
Stayed 6 nights in Jul 2024

8/10 Good

ben

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Moira

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Second time here. So convenient for beautiful beaches. Great on site facilities. We had two requests for customer services, dealt with efficiently and quickly. Only thing I would change is reduce the gaps on the lower rails of the decking so that small dogs can go out there safely.
Stayed 6 nights in Jul 2024

10/10 Excellent

Bijal

Liked: Property conditions & facilities
Lovely resort with lots of fun activities
Stayed 4 nights in Jul 2024

6/10 Okay

Tessa

Liked: Cleanliness, room comfort
Disliked: Staff & service
ok for a couple who just want to relax
kitchen found it hard to cope at times only able to get cooked breakfast twice in a week adequate/activities only on some days at certain times expensive// no family games room/no recommended days out/staff friendly//needs something to do for evenings and bad weather
Stayed 4 nights in Jul 2024

8/10 Good

Krzysztof

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Not a bad place to stay, but a little short of special. The rooms in the accommodation are a bit dark. The decking over the lake caught little sun and had a bit of a tired appearance.
Stayed 3 nights in Jul 2024

8/10 Good

Charnel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Retallack Resort & Spa was exactly what we were looking for. The cabin was clean and well equipped with everything we needed. The staff was really polite and helpful. We had a bit of car troubles leading up to our departure which required us extending our checkout time at the very last minute and Jade/Jud was really helpful with assisting with this extension. We'll definitely be visiting again and would recommend to any family seeking a relaxing, peaceful and quite get away.
Stayed 3 nights in Jun 2024

2/10 Terrible

Dhruvesh

Stayed 4 nights in Jun 2024

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was just a perfect little get away in beautiful surroundings. Check in very smooth, barn was lovely. Shower water was nowhere hot enough though. Sink down have crack, but ok to still use. Loved the hot tub and beautiful open plan kitchen/diner/living room. Beds and pillow comfy. Lakeside view was just perfect! We had cocktails in the bar on the Friday and Harvey was a lovely young man and made some of the best cocktails I’ve tasted! Thanks Harvey. Amazingly they cater for gluten free and the food was amazing thank you. Disappointed flow rider was out of order but these things cannot be helped. Lovely little beach and activity bit. The surrounds were just tranquil. Bins would be with tidy up and being emptied as were overflowing unfortunately. Would definitely return as loved it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Rina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Retallack in Cornwall is a must! Had a lovely time with hot tub included. The place is quiet but close to most of the places like Newquay beach.
Stayed 3 nights in Jun 2024

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely apartments. Will be back
Stayed 5 nights in Jun 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very dubious due to some bad reviews but we were really happy with our executive barn with hot tub. Really nice accommodation in a great location which was clean and comfortable throughout. We were also lucky enough our hot tub was hot enough to use on the first night. Only downsides were speed bumps are very severe, WiFi was glitchy and could have done with some sharp knives. But they are minor issues for us. Would definitely stay again.
Stayed 3 nights in Jun 2024

8/10 Good

David

Stayed 3 nights in Jun 2024

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and clean site. We didn’t use any of the facilities. Easy access to padstow & Newquay and surrounding areas .
Stayed 3 nights in Jun 2024

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and central to the areas we wanted to visit.
Stayed 3 nights in Jun 2024

10/10 Excellent

JANE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent resort.
Stayed 3 nights in Jun 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment in a great location
Great location. Really lovely apartment. Very well equipped and very comfortable. The staff were so nice and friendly. We really enjoyed our 4 day break.
Stayed 4 nights in Jun 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Justin, Stalbridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice break away, quiet and convenient. Lots of things to do in the area.
Stayed 6 nights in May 2024

8/10 Good

jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a modern, almost new 2 bed barn property in mid-May. The bathroom was well laid out and a selection of towels and toiletries were provided. The lounge was open plan, roomy and bright with a large openable slide door/window containing comfortable furniture; the kitchen area was perfectly adequate for traveller needs with a good selection of cutlery/crockery. There was an outside area with seating, although residents would be overlooked by neighbours. The activities/watersports seemed limited (and pricey) for a venue of this size which would likely lead families to try out other similar fun related facilities elsewhere early in their stay. We used our visit as a base to explore from and it met our needs in this respect completely. Parking was easy just outside the property. There is a restaurant on site which we did not use as we were warned off by other holiday makers.
Stayed 3 nights in May 2024

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely presented property. Overlooking the lake, waking up to that view was great. Would definitely return in the future.
Stayed 3 nights in May 2024

2/10 Terrible

Katie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we first got there it was filthy and you could tell it hadn’t been cleaned before we got there - stuff smeared all over the walls and VERY dusty so we went to reception and just asked if there was anything they could do and then we were told that they would send a cleaner but had no idea how long it would take but were assured that a cleaner was already down there , we sat outside for AN HOUR before we rang them to ask what was going on as no cleaner was there only to be told that all the cleaners had actually gone home?! So we asked what else could we do as I don’t get to go away often and I was just really upset that it was dirty , they told us they wouldn’t move us anywhere so we just had to ‘make do’ and we couldn’t have any money back so we requested a call back from the supervisor or management the next day and never got anything , I also brought this up with Expedia who I booked through and they rang the resort and were told that there was nothing wrong with the room and that it was fine so we were essentially waiting for cleaners that were never going to come , I spent about 3/4 hours our first night trying to sort this out , only to go and get into bed and find it covered in hair?! Absolutely awful - ruined my birthday
Stayed 4 nights in May 2024