2/10 Terrible
patty
Travelled with family
3 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
Housekeeping: On checkin was told housekeeping was done every 3rd day and asked if that was ok .. said I guessed so .. not done on third day . Asked lady at the front desk who told me that it had to be booked beforehand and my name was not on the list. This was not mentioned at check-in. I took towels, garbage down to front desk. Met with apathy.
Phone: not working for any outgoing calls. When a fellow came to check it, he said that the cords had been plugged into the wrong spot?
Fridge: kept freezing stuff. No setting to turn it down. Guy said that if it was still freezing in a couple of days that he would come and replace it. Froze all week.
Breakfast : was pretty lame. No gluten-free bread items like muffins or toast or waffles. When I requested about this, they said well there’s yogurt. And fruit. Three apples were out the first day. And down to one with a big bump on it by day three. No other fruit options. Not replenished days 4,5,6 or 7.
Coffee not replaced on a regular basis and usually ran out within the first hour and took over an hour to be replaced again. Empty apple juice not replenished.
Dryer: ineffective ( 45 minutes for 8 items still very damp).
Door on bathroom by pool area doesn’t close fully.
Ice machine on 3rd floor out of service when we arrived and still out of service 7 days later.
Maybe this place would be ok for a one or two night stay. Our friends had stayed here for two nights. And they had recommended it, but we will not be recommending.