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Embassy Suites by Hilton Dallas Near the Galleria

3.5 star property
Suburban Dallas hotel in Far North Dallas with free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Dallas Near the Galleria

Lobby
Indoor pool
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Terrace/patio
Lobby sitting area

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Bar
  • Hot tub
  • Pool
  • Parking available
  • Room service
The price is NZ$216
includes taxes & fees
28 Dec - 29 Dec

Explore the area

Map
14021 Noel Road, Dallas, TX, 75240
  • Galleria Dallas
    16 min walk
  • Valley View Center
    17 min walk
  • Village on the Parkway
    2 min drive
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    21 min drive

Room options

View all photos for Suite, 2 Double Beds (2 Rooms)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds (2 Rooms)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Double Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (2 Rooms)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed (2 Rooms)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (2 Rooms)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Double Beds (2 Rooms)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Pillow-top bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (2 Rooms)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed (2 Rooms)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (2 Rooms, Mobility, Roll-in Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (2 Rooms, Mobility, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly (Pure)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Allergy Friendly (Pure)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible, Corner (Bathtub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Double Beds, Accessible, Corner (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Embassy Suites by Hilton Dallas Park Central Area

Pool
Breakfast included
Pet-friendly
Parking included
3.7 out of 5, Good, (1003)
The price is NZ$210
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Embassy Suites by Hilton Dallas Park Central Area

About the area

Dallas

At Embassy Suites by Hilton Dallas Near the Galleria you'll be within a 30-minute stroll of Galleria Dallas and Village on the Parkway. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and a free area shuttle. .The restaurant, Ethans American Bistro, serves American cuisine and is open for breakfast and dinner. Ethan's Bar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the 24-hour gym and Hot tub. 1841 square feet (171 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and laundry facilities. There's also self parking, along with the convenience of a free shopping centre shuttle. .With a stay at this 3.5-property class Far North Dallas hotel, you'll be 3.1 km (1.9 mi) from Addison Circle Park and 4.8 km (3 mi) from Bowlmor Dallas.

What's nearby

  • Galleria Dallas - 16 min walk
  • Village on the Parkway - 2 min drive
  • Addison Circle Park - 4 min drive
  • Medical City Hospital - 7 min drive
  • American Airlines Center - 13 min drive

Getting around

  • LBJ - Central Station - 7 min drive
  • Dallas Union Station - 17 min drive
  • Dallas-Fort Worth International Airport (DFW) - 21 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬10 min walk
  • ‪Wendy's - ‬5 min walk
  • ‪Ebar - ‬9 min walk
  • ‪Grand Lux Cafe - ‬14 min walk
  • ‪Cris and John - ‬12 min walk

About this property

Embassy Suites by Hilton Dallas Near the Galleria

Suburban Dallas hotel in Far North Dallas with free breakfast
Embassy Suites by Hilton Dallas Near the Galleria offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 1841 square feet (171 square metres) and includes conference space. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Dallas Near the Galleria. An area shuttle within 3 miles and A shopping centre shuttle are free. Parking is available for a fee.

This 3.5-star Dallas hotel is smoke free.

  • 150 guestrooms or units
  • 6 levels
  • 1841 sq ft of conference space
  • 171 sq. m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
Embassy Suites by Hilton Dallas Near the Galleria offers 150 accommodations with a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 47-inch LCD televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Dallas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 3 miles
  • Area shuttle
  • Free shopping centre shuttle
  • Parking on site (USD 15 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6 AM to 9 AM on weekdays and 7 AM to 10:30 AM on weekends
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Ethan's Bar
  • Ethans American Bistro

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,841 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from 22 May 2024 to 1 December 2024 (completion date subject to change).
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per night
  • 2.75 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 9 AM to 10 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Dallas Galleria
Embassy Suites Hotel Dallas Galleria
Embassy Suites Dallas Galleria Hotel
Embassy Suites Dallas Near the Galleria
Embassy Suites by Hilton Dallas Near the Galleria Hotel
Embassy Suites by Hilton Dallas Near the Galleria Dallas
Embassy Suites by Hilton Dallas Near the Galleria Hotel Dallas

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Dallas Near the Galleria?

Embassy Suites by Hilton Dallas Near the Galleria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Dallas Near the Galleria?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Dallas Near the Galleria on 28 Dec 2024 start from NZ$209.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Dallas Near the Galleria?

Yep, Embassy Suites by Hilton Dallas Near the Galleria has a self car park with in/out privileges for USD 15.00 per night.

Does Embassy Suites by Hilton Dallas Near the Galleria have a pool?

Embassy Suites by Hilton Dallas Near the Galleria has an indoor pool. The pool is open 9 AM to 10 PM.

What makes Embassy Suites by Hilton Dallas Near the Galleria a romantic place to stay?

1 hot tub and garden-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton Dallas Near the Galleria.

Is Embassy Suites by Hilton Dallas Near the Galleria family-friendly?

You bet! With amenities such as children's meals, a corner/local shop and laundry facilities, it's no surprise that Embassy Suites by Hilton Dallas Near the Galleria is a hit with families.

Does Embassy Suites by Hilton Dallas Near the Galleria serve breakfast?

You bet, complimentary buffet brekkie is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Embassy Suites by Hilton Dallas Near the Galleria?

No, Embassy Suites by Hilton Dallas Near the Galleria does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Dallas Near the Galleria?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Dallas Near the Galleria?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Dallas Near the Galleria Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 438 out of 1003 reviews" "
Rating 8 - Good. 234 out of 1003 reviews" "
Rating 6 - Okay. 136 out of 1003 reviews" "
Rating 4 - Poor. 90 out of 1003 reviews" "
Rating 2 - Terrible. 105 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Brian, Jacksonville

Travelled with partner
Liked: Cleanliness
The good. Great staff from front desk to dining and bar. The bad. Checked in Tuesday evening. Went to take shower on Wednesday AM. No hot water. Reported it. They said engineering would check out. No feedback. Next day. No hot water. Reported again. Another cold shower. Thursday went to shower again. No hot water. Reported again. Yet another cold shower. Engineering guy told me construction workers must have done something. Finally fixed on Saturday AM when we went to check out. Thought we should have been communicated with or an offer to change room or an apology. None given. Since we booked on Expedia they did not see my Hilton profile where in my life have stayed well over 500 nights. Not sure they even know that this was our fifth stay at the hotel in two years and in each case was nearly a week Very disappointed in the stay. Will be writing a letter to the GM this week with same feedback to see what they have to say.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jacob, Pocatello

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Nice place. Didn’t like you had to pay extra to park.
Stayed 1 night in Sep 2024

4/10 Poor

Kristin, Bossier City

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We were surprised and disappointed at the size and layout of premium suite. It truly is just a typical room. Attempted to change for two smaller rooms and was told no. We also did not know the hotel was under construction. Not the best experience:(
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Simone was Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Erik

Liked: Cleanliness, property conditions & facilities
Very nice rooms and staff, if I had one constructive criticism to say it would be this: include parking fee when customers are reserving room, that way the whole price is covered.
Stayed 1 night in Sep 2024

6/10 Okay

Sydney

Travelled with partner
Liked: Cleanliness
The receptions were beyond welcoming and friendly! The room was okay. Seemed cleaned. The shower temp and pressure 0/10. The water never got hot. They are currently doing construction in the lobby but it never got too loud but I was also in the opposite side of the construction. You have to pay for parking which when I booked it was NOT mentioned in Expedia. Probably wouldn’t have booked with them if I knew that.
Stayed 1 night in Sep 2024

4/10 Poor

donyale

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
First There was no notice that the hotel was under renovation. Then we had to pay for self parking. I have stay at Hilton properties and pay for valet but never self parking at any Embassy Suites Unless this is new. I Requested a bathtub and got a shower instead that had mildew in the show along on ceiling that looked like flooding from upstairs and no hot water. The carpet was soaked with water leading to the bed room. I did complain and all the staff said was I’m sorry. I will not stay at another Embassy suite again!
Stayed 1 night in Sep 2024

8/10 Good

Gloria

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Ryan

Liked: Cleanliness, amenities, room comfort
Just not sure I’ve ever paid for parking for a property not downtown
Stayed 1 night in Aug 2024

6/10 Okay

Patrick

Liked: Cleanliness
Breakfast & managers cocktails were plus. No disposable utensils were in the room - forks, knoves, etc. I had to request at breakfast
Stayed 4 nights in Aug 2024

10/10 Excellent

Yvette

Liked: Cleanliness, room comfort
Excellent
It was a very nice stay
Stayed 1 night in Aug 2024

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

juan

Liked: Cleanliness, property conditions & facilities
Very good service
Stayed 5 nights in Aug 2024

10/10 Excellent

Alafiani, Tacoma

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff made the stay there for our conference a phenomenal experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 5 nights in Aug 2024

6/10 Okay

Verified traveller

Very Disappointed Guest
At check in, I heard the clerk tell the couple ahead of us that he would waive their parking but that was not an option for us! I didn’t even read in the description that they charged for parking! As much as I book at the Embassy, parking should be waived automatically! I also didn’t read anything about the hotel is under construction! There was dust everywhere and the noise was irritating! We booked a staycation to REST! I also feel like the evening reception and complimentary breakfast was limited due to the construction. The room also didn’t feel very clean with rust, torn wallpaper, stained furniture and filthy carpets. The pool water didn’t look clean and the fitness room had dirty towels and used cups everywhere! This was the worst Embassy stay I have ever had!
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My Granddaughter and I love this place … will definitely come back…
Stayed 3 nights in Aug 2024

2/10 Terrible

LuisAngela

Stayed 1 night in Aug 2024

10/10 Excellent

Lin

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The breakfast was really good.
Stayed 5 nights in Jul 2024

10/10 Excellent

Linda

Liked: Cleanliness, room comfort
Reunion??
The hotel was packed with people there for a family reunion so getting fed took time. Some food was cold when We finally got up to it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Monique

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Brandon

Travelled with family and small children
Liked: Cleanliness, amenities
The staff were all very friendly and did their best to make sure our stay was enjoyable. The location was great. Overall the room was comfortable and clean. The made to order breakfast was very good and included an omelette station. Parking is not included and does cost an additional $15 per night. The biggest complaint I have is about safety and security. Our first night there we noticed a door we thought was propped open between the weight room and pool. We reported it to the front desk who immediately called maintenance who had to fix a broken hinge from it being forced open. The second night the same thing occurred with a different door in the pool area from outside.This time maintenance quickly arrived to fix the external door, once again with a broken hinge, but then unlocked the internal door that was supposed to require a key card. Not even a few minutes after he left multiple people were able to access the pool area without using a key card. It made us very uncomfortable and seems to be an ongoing issue that needs to be addressed.
Stayed 2 nights in Jul 2024

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Angie, Apopka

Travelled with family
Nowhere on the website nor Expedia did it say that the hotel was under construction. We stayed on the second floor and remodeling was being completed on the third floor. You could not nap during the day because the noise was unbearable. The first room that we were assigned to, we found a crack pipe and lighter hanging outside the side of the mattress. We were supposed to get a call from the headquarters and received no call. This visit was not a good one for you.
Stayed 3 nights in Jul 2024