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The Imperial New Delhi

5.0 star property
Luxury hotel connected to a shopping centre in New Delhi with 4 restaurants

Photo gallery for The Imperial New Delhi

2 outdoor pools, open 8:00 AM to 7:30 PM, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments
4 restaurants, breakfast, lunch, dinner served; seafood
Interior entrance
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Janpath Road, New Delhi, Delhi N.C.R, 110001
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite (The Imperial)

Suite (The Imperial)

Suite (The Imperial)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 279 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Deco)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room (Deco)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room (Imperial)

Twin Room (Imperial)

Twin Room (Imperial)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Luxury Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room (Heritage)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Room (Heritage)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Heritage)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed (Heritage)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Deco)

Suite (Deco)

Suite (Deco)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Heritage)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (Heritage)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Imperial)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed (Imperial)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Heritage)

Twin Room (Heritage)

Twin Room (Heritage)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 33 sq m
  • Sleeps 2
  • 2 Single Beds

About the area

New Delhi

The Imperial New Delhi places you in the centre of New Delhi, connected to a shopping centre and within a 30-minute stroll of India Gate and Parliament of India. Highlights at this luxury hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Imperial Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Spice Route, is open for lunch and dinner. Patiala Peg is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, sauna, pool loungers and lifeguards on site. 5000 square feet (465 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Connaught Place hotel, you'll be 2.4 km (1.5 mi) from Supreme Court and 3.2 km (2 mi) from Pragati Maidan.

What's nearby

  • Gurudwara Bangla Sahib - 16 min walk - 1.4 km
  • India Gate - 3 min drive - 2.9 km
  • Pragati Maidan - 4 min drive - 3.9 km
  • Jama Masjid - 4 min drive - 3.6 km
  • Embassy Of United States - 6 min drive - 6.1 km

Getting around

  • Janpath Station - 2 min walk
  • New Delhi Shivaji Bridge Station - 16 min walk
  • Indira Gandhi International Airport (DEL) - 18 min drive

Restaurants

  • ‪Comesum - ‬4 min walk
  • ‪San Gimignano - ‬2 min walk
  • ‪Connaught Clubhouse - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪The Spice Route - ‬2 min walk

About this property

The Imperial New Delhi

Luxury hotel connected to a shopping centre in New Delhi with 4 restaurants
The Imperial New Delhi offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 9 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury The Imperial New Delhi. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star New Delhi hotel.

  • 235 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 5000 sq ft of conference space
  • 465 sq. m of conference space
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Imperial New Delhi offers 235 air-conditioned accommodations with DVD players and minibars. This individually decorated and furnished accommodation has separate dining areas. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Imperial Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Heritage Hotels of India.

Languages

English, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: INR 2,000 for adults and INR 1,000 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • 1,911
  • Patiala Peg
  • San Gimignano
  • Spice Route
  • THE ATRIUM

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Pilates classes
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • DVD player
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,000 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 April to 25 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Imperial New Delhi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 7500.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately INR 2000 for adults and from INR 1000 for children
  • Airport shuttle fee: INR 10000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: INR 10000 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: INR 7500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard and cash. This property uses solar energy, plus eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Imperial Hotel New Delhi
Imperial New Delhi
New Delhi Imperial
Imperial New Delhi Hotel
The Imperial New Delhi Hotel
The Imperial New Delhi New Delhi
The Imperial New Delhi Hotel New Delhi

Frequently asked questions

What is the cancellation policy at The Imperial New Delhi?

The Imperial New Delhi offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Imperial New Delhi?

Yep, The Imperial New Delhi has a free self car park, free valet parking and free extended parking.

Is there a spa on site at The Imperial New Delhi?

Yep, The Imperial Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does The Imperial New Delhi have a pool?

The Imperial New Delhi has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:30 PM.

What luxury perks are available at The Imperial New Delhi?

The Imperial New Delhi features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with Frette Italian sheets, deep soaking tubs and pillowtop beds.

What makes The Imperial New Delhi a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Imperial New Delhi.

Is The Imperial New Delhi family-friendly?

You bet! With amenities such as babysitting services and 2 outdoor pools, as well as highchairs and childcare services in the guestrooms, it's no surprise that The Imperial New Delhi is a hit with families.

Are there hot tubs in the rooms at The Imperial New Delhi?

No, but there are deep-soaking baths in the guestrooms.

Does The Imperial New Delhi serve breakfast?

You bet, continental breakfast is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Imperial New Delhi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Imperial New Delhi?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Imperial New Delhi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Imperial New Delhi?

No, pets and service animals are not allowed.

The Imperial New Delhi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 580 out of 678 reviews
Rating 8 - Good. 56 out of 678 reviews
Rating 6 - Okay. 23 out of 678 reviews
Rating 4 - Poor. 12 out of 678 reviews
Rating 2 - Terrible. 7 out of 678 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

karime, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Supreme service and impeccable attention to detail. I travel solo as a middle-aged woman and I feel safe, pampered, and so well received! The only bad thing was that my holiday ended and I had to check out. HIGHLY RECOMMENDED.

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2024

8/10 Good

Rahul Varun

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Catriona

Stayed 2 nights in Nov 2024

10/10 Excellent

Naga

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and lovely stay
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An architectural masterpiece, the best facilities in Delhi, surprisingly inexpensive. Immaculate service. The best hotel in Delhi only the Oberoi can compete however the Imperial is better value for money.
Stayed 11 nights in Dec 2024

10/10 Excellent

Manraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Everything from the welcome when I entered to the amenities to the staff. I had a wonderful time.
Stayed 2 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! My favorite hotel so far in all the ones I've stayed at in India! Hope to be back one day. :)
Stayed 3 nights in Nov 2024

10/10 Excellent

Sanghwa

Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
What a stunning hotel with such kind and attentive staff. The spa treatments were the absolute best ever encountered in our travels
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert, DURHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Imperial were spot on, always helpful
Stayed 2 nights in Dec 2024

4/10 Poor

Vibutesh

Liked: Staff & service, property conditions & facilities
I was given a room on the ground floor right next to a wedding which was not ideal. I was not told about the amenities and had to ask for more information, it just did not feel very welcoming. I had an issue with the bathtub where the water did not drain at all. I informed them after day 1 but the issue was not rectified. I informed them on day 2 and the compensation they offered for the inconvenience of showering in my own filth was to take 1500 rupees off the final bill for a room service charge. I expect better from a hotel charging 400 USD a night.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rivka, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 4 nights in Nov 2024

10/10 Excellent

Kodzovi, Olympia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Sanjay

Stayed 2 nights in Oct 2024

10/10 Excellent

Julie, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was treated to a room upgrade as a VIP member. There was a personalized note in my room waiting for me with fresh fruit and cakes and a sandwich. Everything was perfect
Stayed 1 night in Nov 2024

10/10 Excellent

faiqa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time staying at this hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Shagun, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property that has maintained it leading hotel status consistently and sets a very high that many others may strive but only a few achieve!
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 5 nights in Oct 2024

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Oasis of Calm Luxury
The Imperial is an oasis of calm luxury in the middle of a splendidly chaotic Delhi. The old British architecture and decor transports you back in time where the service matches to provide you with a truly regal and carefree experience at every step.
Stayed 1 night in Oct 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in New Delhi, by miles!
The Imperial might just be the best hotel I've ever stayed at! We finished our trip in India here, in pure luxury, where all the amenities were top quality, and the staff were so friendly and welcoming, it truly felt like our home away from home. The staff were so lovely, we were spotted by a member of staff who had finished his shift, when we were walking about a kilometer away from the hotel, and he took the time to offer us directions to where we were trying to go! Can't recommend the Imperial enough. We loved it and if we find ourselves in Delhi again I'd stay again in a heartbeat.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susanne, Ridgefield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Out of my budget
Stayed 1 night in Oct 2024

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels.
Stayed 1 night in Oct 2024

6/10 Okay

Karin

Hmm?! Nice hotel but a few niggling issues
Check in was good. Except the hotel added additional credit card charges to the stay and that was then left pending on my account So when I came to pay the final bill which was issued separately, it looked like I’d spent nearly £3000 !!! For a 3 night stay. Consequently my CC refused payment .. it took forever to get it sorted and we then had little time free at the airport Also our room 265 had no natural window Instead it had an internal opening that looked down into the hotel lobby area. The Roman blind needed to stay down the whole time .. very disappointing considering the pretty grounds. Also, when next door used their bathroom there was a continual clanking of pipe works, not good at 5/6am I have evidence of this if the hotel is interested
Stayed 3 nights in Oct 2024

10/10 Excellent

Ashish

Travelled with family
Liked: Cleanliness, staff & service
It's a beautiful property, very classis and elegant. Staff was courteous and hospitable. The only thing that didn't work out was out bathroom tub. There was continuous blockage even after they sent the plumber to repair.
Stayed 3 nights in Sep 2024