The woman I spoke to was kind enough to let me check in several hours early, and I was upgraded to an absolutely GORGEOUS room and full bathroom including large bath and separate bidet. The location was fantastic; close to the middle of town and the local beach, quick walk (though very steep) to the castle, in between walks to the white cliffs in either direction. She also let me leave my bags late while I explored more before leaving for the cruise port. All in all, one of the most beautiful properties I've ever stayed at, with friendly, flexible customer service. Would definitely stay again if I'm in Dover, and I highly recommend it to anyone else.