2/10 Terrible
Verified traveller
16 Jan 2025
Disliked: Staff & service, property conditions & facilities
Stay elsewhere
On check in I was told that breakfast was included. When I got to the breakfast room I was very rudely told that it was not included in my room. I asked at reception and they only said that I shouldn't have been told this. Plans were made to get to the airport based on the expectation that breakfast was included and we had to skip eating as we didn't have time to stop somewhere else.
The room was very much not 4 star. The bathroom was grimy, the bed was very obviously a Murphy bed, which was partially broken at the head. There were also no power outlets on either side of the bed so we had to leave our phones on the other side of the room to charge.
The fixtures were very dingy and the only seating in the room deeply uncomfortable. Not at all the level of comfort or service you would expect from a so called 4 star hotel. Reached out to the management after the stay in hopes that they would offer some kind of compensation for the rude, shoddy treatment by members of staff after being lied to, but they only offered their apologies. I gave them a chance to avoid this review, but here we are.
Verified traveller
Stayed 1 night in Jan 2025