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Xelena Hotel & Suites

5.0 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for Xelena Hotel & Suites

Indoor pool, pool loungers, lifeguards on site
Suite Presidencial
Exterior
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Parking included
  • Room service
The current price is NZ$463
includes taxes & fees
18 Mar - 19 Mar

Explore the area

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405
  • Gnome Village
    ‪4 min drive‬
  • El Calafate Historical Interpretation Center
    ‪6 min drive‬
  • Glaciarium
    ‪7 min drive‬
  • El Calafate (FTE-Comandante Armando Tola Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite de Lujo

Suite de Lujo

Suite de Lujo

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 80 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite Junior

Suite Junior

Suite Junior

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Triple

Triple

Triple

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Suite Presidencial

Suite Presidencial

Suite Presidencial

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Egyptian cotton bed sheets
  • 125 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About the area

El Calafate

A luxury stay in the heart of El Calafate awaits you at Xelena Hotel & Suites. Within a 5-minute stroll you'll find Bahía Redonda and Bahía Redonda Viewpoint within a 20-minute walk. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Zen Spa can include massages and body wraps. The restaurant, MORA, is open for dinner. PIERROT is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. Enjoy the gym, sauna, pool loungers and lifeguards on site. Business amenities include a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute walk of this 5-property class Macrozona Bahía Redonda y Primeros Faldeos hotel include Lago Argentino and Calafate Fishing.

What's nearby

  • Calafate Fishing - 3 min drive - 2.6 km
  • Gnome Village - 4 min drive - 3.2 km
  • El Calafate Historical Interpretation Center - 6 min drive - 3.8 km
  • Santa Teresita del Nino Jesus Church - 7 min drive - 3.7 km
  • Glaciarium - 7 min drive - 3.4 km

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • ‪Yeti Ice Bar - ‬5 min drive
  • ‪La Lechuza - ‬5 min drive
  • ‪La Cocina - ‬6 min drive
  • ‪Pura Vida - ‬4 min drive
  • ‪Cerveceria Artesanal Chopen el Calafate - ‬5 min drive

About this property

Xelena Hotel & Suites

Luxury hotel with full-service spa and fitness centre
Xelena Hotel & Suites offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A fitness centre, spa services, and a terrace are also featured at the luxury Xelena Hotel & Suites. Limited free parking is available on a first-come, first-served basis.

This 5-star El Calafate hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

English, Spanish

Similar properties

Lobby sitting area

Esplendor by Wyndham El Calafate

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.3 out of 5, Excellent, 513 reviews
The price is NZ$211
includes taxes & fees
4 Apr - 5 Apr
Esplendor by Wyndham El Calafate

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coral Coffe Shop
  • Huerta & Fuegos
  • MORA
  • PIERROT

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 2 2025 to June 8 2025 (dates subject to change):
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xelena Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20 for adults and from USD 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Frequently asked questions

What is the cancellation policy at Xelena Hotel & Suites?

Xelena Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Xelena Hotel & Suites?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Xelena Hotel & Suites on 18 Mar 2025 start from NZ$463.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Xelena Hotel & Suites?

Yep, Xelena Hotel & Suites has a free self car park. Onsite parking is limited.

Is there a spa on site at Xelena Hotel & Suites?

Yep, Zen Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials. The Spa will be unavailable from June 2 2025 to June 8 2025 (dates subject to change).

Does Xelena Hotel & Suites have a pool?

Xelena Hotel & Suites has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The swimming pool will be unavailable from June 2 2025 to June 8 2025 (dates subject to change).

What makes Xelena Hotel & Suites a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Xelena Hotel & Suites.

Does Xelena Hotel & Suites serve breakfast?

Yep, full brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Xelena Hotel & Suites?

No, Xelena Hotel & Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Xelena Hotel & Suites?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Xelena Hotel & Suites?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Xelena Hotel & Suites?

No, pets and service animals are not allowed.

Xelena Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 253 out of 406 reviews
Rating 8 - Good. 92 out of 406 reviews
Rating 6 - Okay. 37 out of 406 reviews
Rating 4 - Poor. 15 out of 406 reviews
Rating 2 - Terrible. 9 out of 406 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole Pei Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity
We had a great time staying at this hotel. The room was clean and comfortable, and had a garden view. It was on the ground floor and next to a trail so you don’t have a lot of privacy. The hotel had classic and modern decor, which was quite nice. Had food at both restaurants on the venue - there were decent but slightly overpriced. I enjoyed the breakfast buffet even though it was the same spread daily but the view from the restaurant was peaceful and serene. The hotel also provided a shuttle to Calafate town which was really great otherwise it’d be a 25 min walk to town. Overall we had a great time!
Standard room
View from the lobby
Dinner
Stayed 3 nights in Nov 2024

10/10 Excellent

Judith

Stayed 2 nights in Nov 2024

10/10 Excellent

Mitchell, Santa Clara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, room and staff
Stayed 3 nights in Nov 2024

8/10 Good

Andrea

Travelled with group
Liked: Property conditions & facilities
The hotel is in a good and convinient location. We had a room with a view of the lake which was lovely. The food is mediocre but they charge prices as it would be a five star restaurant. I suggest you don’t eat there. There are increíble restaurants in town. In addition the service at the restaurant is poor.
Stayed 3 nights in Nov 2024

4/10 Poor

Nidhi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Internet service and electricity issues -AC didn’t run till 1130 pm on day 1 Room service pathetic - needed to call them 2-3 times for everything such as a kettle, plates, or even for AC service We went and got it ourselves on most occasions Door won’t get locked on its own so can’t say it was safe Too much noise and music from the restaurant - we were given a room next to restaurant Basic toiletries not kept on second day The room decor and furniture and everything else was very dated They are barely a 3-star hotel; not sure why they even claim them selves to be 5-star. Expedia should not put a 5-star rating to them
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
1
Stayed 2 nights in Nov 2024

8/10 Good

Rylee

Stayed 4 nights in Sep 2024

10/10 Excellent

Delos, Owego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel with excellent service and two nice restaurants but located in a remote area away from town. Our first room was less than ideal with a view facing a stone wall but they gave us a free upgrade to a trip,e room with a view off the lake.
Stayed 2 nights in Nov 2024

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo
Stayed 2 nights in Nov 2024

8/10 Good

Justin

Stayed 1 night in Nov 2024

10/10 Excellent

Xiaoning

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to Lake Argentino with a nice view of the lake. The hotel has nice facilities, and the amenities are excellent. The breakfast was wonderful. Like most people we met in Argentina, the hotel staff were very friendly and helpful. It was worth every penny of the price.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesse, Bay Harbor Iss

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience from the moment we checked in. Great view of the Argentine Lake, hotel ambiance, and amicable personnel.
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Stayed 2 nights in Oct 2024

8/10 Good

david, owings mills

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property Not as close to the lake as I expected
Stayed 2 nights in Oct 2024

10/10 Excellent

KAMRAN

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very efficient and courteous. The food is fantastic. I really enjoyed the view from the property and overall experience was outstanding.
Stayed 3 nights in Oct 2024

10/10 Excellent

deyi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Oct 2024

4/10 Poor

Ashkan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful of potential theft. Nice property, on the whole very nice staff. We caught maintenance trying to steal. Management took this pretty casually and had zero consideration that it ruined our day with very little in the way of offering something besides a meal.
Stayed 3 nights in Oct 2024

2/10 Terrible

Maxim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

NADYA

Liked: Staff & service
Nice stay overall
It is a nice hotel but no toiletries were available in my room other than shower gel and lotion. The staff is very nice and helpful! The food was good. The bed was very good and the shower power was great!
Stayed 2 nights in Sep 2024

10/10 Excellent

Norma Lydia, Monterrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iris Berry, Ceci, elegante Nice, Place I, Love de Spa And The Restaurant Has Wonderful Food de Stuff Is Berry, Very Nice And I Love Are Stay There For Me Best place in Calafate
Stayed 3 nights in Sep 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen Reid, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a car so can’t speak to other forms of transportation. The hotel was clean and in good repair. The staff at the restaurant very friendly. The hotel is not constructed of high quality materials but was put together well. Drinks were very expensive and on par with New York.. humm. Stayed in the one bedroom suite facing the lake. Breakfast was included and delicious. Would recommend and would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Stayed 2 nights in May 2024

6/10 Okay

Deeplaxmi

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property sits on a very scenic location with rooms facing the lake. That is the best part. However, the rooms are not maintained. Eg a broken arm rest of a chair that was just kept in place and falling shower head. Someone can be seriously hurt. The food is average. Breakfast is ways below par. The hotel staff is trained to ask for payment immediately when you place the order, not after you are served or ready to leave. It is really a cheap mannerism and very insulting for a so called high class resort. Under the guise of sustainability, they provide only a refilled bottle of water in the room, with written instructions that guest can refill in hotel lobby. Really? Heard of customer service or hospitality? And they sell plastic water bottles in the Bar for $3 each. The staff doesnt seem to like working there, and reflects in their dealing with the guests. Highly suggest some serious staff training and change in service attitude if you wish to attract clientele. You have a prime property, pls pay attention to service and dining!
Stayed 2 nights in May 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024