6/10 Okay
Paul
Travelled with partner
14 Oct 2024
Disliked: Property conditions & facilities
I may now give up on Holiday Inn Express. Every one I go to is under heavy renovations. That would be fine if it was run properly. We checked in early and the room was ready, but due to current renovations to the piping, the water was off in the whole hotel until 3 pm. We had to go to a nearby grocery store to go to the bathroom. Couldnāt really wash up from our trip until after 3. Checkin staff was good but night manager didnāt make coffee when it was needed so each day when I went down to get some, there wasnāt any. We always liked HIEx until theyāve been overhauling the management staff while renovating each hotel. New staff doesnāt know what theyāre doing. Everything that used to be as it should be, is not. You have to ask for everything. Maid staff skipped our room so we had to go find one who could empty our trash can and give us towels. Looking for another chain to plan our stays from now on.
Paul
Stayed 2 nights in Oct 2024