4/10 Poor
Emily
Travelled with partner
6 Aug 2024
Disliked: Staff & service, amenities
We stayed at The Jasper to treat ourselves for our anniversary road trip on our way to Minneapolis from Winnipeg. We arrived around 9:30 p.m. and waited at reception for 20 to 30 minutes to be acknowledged. Check in was very slow. We dropped our bags off and proceeded downstairs to Rosewild to eat. Although it wasn't busy, we were not given menus for another 20 minutes at which point we were told only drinks were available. No room service either. Staff in the bar seemed annoyed to provide service. No water available for drinking in the rooms and the tap water was bizarrely lukewarm. A small bottled water was $4. No ice machines or drink machines that we could find. No one answered the lobby phone for us to ask. We adore Fargo downtown and come often, however, after 11 p.m. it is kind of crazy with the traffic and intoxicated peoole. We called 911 after a very drunk man crashed his bike in front of us on the patio and was convulsing on the sidewalk. Our server kindly took our round of drinks off the bill after the incident. Patio server was very friendly. Housekeeping began knocking on the doors 1.5 hours before check out. Views were spectacular. Cocktails were yummy. Parking is free on the weekends. We were hoping for a special experience and were ultimately disappointed. Stayed at the Courtyard Marriott on the way home for $100 less a night and enjoyed friendly reception, great amenities, food and drinks at the bistro.
Emily
Stayed 1 night in Aug 2024