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The Carlton Hotel

3.0 star property
Victorian hotel with 24-hour front desk and restaurant
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Carlton Hotel

Staircase
View from property
Terrace/patio
Family Room (Deluxe)
Interior

Reviews

5.6 out of 10

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Lower Leas Coastal Park
    1 min walk
  • Leas Cliff Hall
    2 min walk
  • Leas Lift
    8 min walk
  • Lydd (LYX)
    39 min drive

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Soundproofing, free WiFi, bed sheets

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

Similar properties

Exterior
Grand Burstin Hotel Folkestone
Pool
Pet-friendly
Free WiFi
Restaurant
3.3 out of 5, (1184)
The price is NZ$121
for 1 night
includes taxes & fees
16 Oct - 17 Oct
Grand Burstin Hotel Folkestone

About the area

Folkestone

The Carlton Hotel puts you in the heart of Folkestone, within steps of Lower Leas Coastal Park and Leas Cliff Hall. Highlights at this Victorian hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a snack bar/deli, a 24-hour front desk and a terrace. Each morning continental breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 3-property class Folkestone hotel include Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal.

What's nearby

  • Leas Cliff Hall - 2 min walk
  • Leas Lift - 8 min walk
  • Folkestone Harbour - 11 min walk
  • Sandgate Beach - 11 min walk
  • Folkestone Beach - 15 min walk

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪The Bouverie Tap - ‬4 min walk
  • ‪Papa's Fish & Chips - Sandgate Road - ‬3 min walk
  • ‪Butty's - ‬5 min walk
  • ‪Gourmet Kitchen - ‬4 min walk

About this property

The Carlton Hotel

Victorian hotel with 24-hour front desk and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

  • 70 guestrooms or units
  • 04 levels
  • 03 buildings
  • Built in 1880
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Carlton Hotel offers 70 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. This Folkestone hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

What is the cancellation policy at The Carlton Hotel?

The Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carlton Hotel?

As of 2 Oct 2024, prices found for a 1-night stay for 2 adults at The Carlton Hotel on 5 Oct 2024 start from NZ$105.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Carlton Hotel?

Yep, The Carlton Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Carlton Hotel?

Yep, The Carlton Hotel is a short 11-minute walk from Sandgate Beach.

Does The Carlton Hotel serve breakfast?

Sure does, continental brekkie is on offer daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at The Carlton Hotel?

No, The Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Carlton Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carlton Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at The Carlton Hotel?

No, pets are not allowed.

The Carlton Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 120 out of 999 reviews" "
Rating 8 - Good. 197 out of 999 reviews" "
Rating 6 - Okay. 267 out of 999 reviews" "
Rating 4 - Poor. 174 out of 999 reviews" "
Rating 2 - Terrible. 241 out of 999 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

mitchell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
The bedding was dirty when arrived. Then when the issue was raised. They just said it was our kids. Breakfast is some warm ham. Toilet was dirty. Bath we had to put a towel down in to stand on for a shower and we didnt even bath the kids.
Stayed 1 night in Jun 2024

6/10 Okay

Jo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was lovely but chamber maids need remember milks and a spoon on tray there was 3 of us in a room we had one milk only no spoon plus be nice to had extra pillow did ask wen rung up on fone said he wud check let me no heard nuffink but its the little things are important and my son was 6ft 3 cudnt shower cudnt stand up in it cellin was sooooo low think must be loft room.we had but actuall hotel very good
Stayed 1 night in Jun 2024

6/10 Okay

Siobhan

Liked: Cleanliness, staff & service, room comfort
Shower was terrible. Either scolding hot or freezing.
Stayed 2 nights in Jun 2024

2/10 Terrible

Simon

Stayed 1 night in Jun 2024

2/10 Terrible

Sandip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like hotels services. Half roll a toilet roll. Don’t have hand wash.
Stayed 1 night in Jun 2024

2/10 Terrible

Emily

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thus hotel is tired dirty the geadboards are made from chipboard and the staff are rude. Dont stay here
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Stayed 1 night in Jun 2024

10/10 Excellent

paul

Opportunistic trip
Great stay by the sea, far reaching views to France and along the beautiful coast.
Stayed 1 night in Jun 2024

6/10 Okay

Jackie

Travelled with family, Travelled with group
Liked: Staff & service, amenities
The property was near the sea,easy to get to free parking while staying at hotel. Friendly staff, helpful. The only thing I had was no hot water from shower and TV didn't work,I did report it tho
Stayed 1 night in Jun 2024

6/10 Okay

Ronald

Disliked: Amenities
First room: had WiFi but no hot water for the shower. Second room : had no WiFi but had a hot shower. Ok for a budget hotel.
Stayed 1 night in Jun 2024

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing accommodation
I booked a room with the sea view. There was scaffolding outside my room I didn’t know about, so very limited view as well as being on ground floor no nets or any kind of screening for privacy. Scaffolding also blocked disabled entrance, as one of the residents tried to use it in a wheel chair. Room was basic with black mild on the ceiling. Shower was a trickle of water so took ages to use. The bar was barely stocked with no drinks on draft. Cleanliness could have been better throughout the hotel, as in the lounge there was a thick layer of dust on all tables and carpets could have done with hoovering everywhere. No jars or for drinking water or drinking water in the room. When I asked a member of staff, I was given a pint glass of drinking water for the night. The bathroom mirror looked like it was just brought from some auction house with tape marks still visible and lots of marks and dust. The mattress was very hard and the bed creaked so mush that I was waking up every time I turned. Breakfast was basic Continental with limited choice. Whilst it was ok for 1 night, I would not stay there again, I’m afraid. The hotel has seen better days… It’s a shame as so much potential and fantastic location!
Stayed 1 night in Jun 2024

8/10 Good

Shelley

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Lee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs repair
Stayed 1 night in Jun 2024

8/10 Good

valentine

Stayed 1 night in Jun 2024

6/10 Okay

Ithaar

Stayed 1 night in May 2024

4/10 Poor

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was full on arrival and had to park on the street. The entire front of building is scaffolded for exterior repair. The building is very tired and needs higher level remodeling. Room cleanliness was questionable.
Stayed 1 night in May 2024

6/10 Okay

Hayley

Liked: Staff & service
The staff were increadibly helpful. The hotel, it appears is being renovated. Our room had recently been painted and the smell was overwhelming giving us all a headache. The bathroom door had no handle on the inside. The beds were comfortable
Stayed 1 night in May 2024

2/10 Terrible

Silva

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place
Not a hot water from any of the room Very old dated narrow walk way Funny smell all the time like covering up the smell of death nasty places never stay there again they have pay me to stay here
Stayed 3 nights in May 2024

2/10 Terrible

Mohammed Shadad

Travelled with family
Disliked: Cleanliness, staff & service
Unprofessionalism to the core
I would not recommend this hotel to anybody. They are very unprofessional in dealing with customers. We booked two rooms for our families 2.5 weeks in advance. Our group included a 4-month-old baby and a 12-year-old child. We drove all the way from Derby, taking about 4 to 5 hours to get there. Just 30 minutes before check-in, we got a call from the hotel saying they couldn’t accommodate us due to maintenance. They didn’t sound sorry at all. They just said they’d refund us and didn’t offer any help or suggestions for where we could stay instead. This ruined our whole day. Instead of enjoying our trip, we spent the entire day trying to find another hotel. We missed out on all the places we wanted to visit and had a lot of stress and discomfort because of this. The lack of professionalism and basic customer care was shocking. They didn’t care at all about how this affected us. The whole experience was a disaster from start to finish. Save yourself the trouble and find a place that actually values its customers. Overall, the hotel’s customer service was terrible. I’d warn others to think twice before booking here.
Stayed 2 nights in May 2024

8/10 Good

Sheila

Travelled with family
Disliked: Room comfort
The hotel is under refurbishment. Our room has smells of paint. The water in the shower cant clean up your hair and body well as its so slow.
Stayed 1 night in May 2024

6/10 Okay

Joseph

Did what it said on the tin
Stayed 1 night in May 2024

2/10 Terrible

Mick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Kerry

They cancelled on the day, said we would receive a refund the next day which hasn’t been received yet two days later and no response to my email I sent yesterday. We had to spend double on another hotel due to the late cancellation and no compensation for this has been offered. Yet I’m getting emails to review my stay that hasn’t even happened!
Stayed 1 night in May 2024

2/10 Terrible

Brendan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Christine

Stayed 1 night in May 2024