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Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

3.5 star property
Family-friendly beachfront location with outdoor pool

Photo gallery for Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, individually decorated
4 restaurants, breakfast, lunch, dinner served; pizza
4 restaurants, breakfast, lunch, dinner served; pizza
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Gym
The current price is NZ$498
includes taxes & fees
2 May - 3 May

Explore the area

Map
Doubloon Road And Churchill Dr., Freeport, Grand Bahama
  • Garden of the Groves
    ‪4 min drive‬
  • Taino Beach
    ‪6 min drive‬
  • Port Lucaya Marketplace
    ‪9 min drive‬
  • Freeport (FPO-Grand Bahama Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Room, 1 King, Non-Smoking

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King, Non-Smoking

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 30.84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queens, Non-Smoking

Superior Room, 2 Queens, Non-Smoking

Superior Room, 2 Queens, Non-Smoking

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 30.84 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible 1 King Bed, Non-Smoking

Accessible 1 King Bed, Non-Smoking

Accessible 1 King Bed, Non-Smoking

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 30.84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean View, 2 Queens, Non-Smoking

Superior Ocean View, 2 Queens, Non-Smoking

Superior Ocean View, 2 Queens, Non-Smoking

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 30.62 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean View, 1 King, Non-Smoking

Premium bedding, minibar, in-room safe, individually decorated

Superior Ocean View, 1 King, Non-Smoking

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 30.62 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible 1 Queen Bed, Non-Smoking

Premium bedding, minibar, in-room safe, individually decorated

Accessible 1 Queen Bed, Non-Smoking

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 30.84 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room Superior With Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

Premium bedding, minibar, in-room safe, individually decorated

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

About the area

Freeport

An all-inclusive stay in Freeport awaits you at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive. You'll be steps from Lucayan Archipelago and 3.5 km (2.2 mi) from Garden of the Groves. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Viva La Pizza, serves pizza and is open for dinner. At the resort's own beach bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also free self parking, along with the convenience of car rentals on site. .In the area of this 3.5-property class Freeport resort, you'll find Port Lucaya Marketplace.
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What's nearby

  • Garden of the Groves - 4 min drive - 3.8 km
  • Taino Beach - 6 min drive - 5.2 km
  • Port Lucaya Marketplace - 9 min drive - 7.7 km
  • Lucaya Beach - 9 min drive - 7.7 km
  • Port Lucayan Marina - 10 min drive - 8.0 km

Getting around

  • Freeport (FPO-Grand Bahama Intl.) - 16 min drive

Restaurants

  • ‪Junkanoo Beach Club - ‬1 min walk
  • ‪Blackbeard Tree Bar - ‬6 min drive
  • ‪Cleveland's Sand Bar - ‬17 min walk
  • ‪Zorba's Greek Cuisine - ‬9 min drive
  • ‪The Stoned Crab - ‬6 min drive

About this property

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

Family-friendly beachfront location with outdoor pool
Viva Fortuna Beach by Wyndham, A Trademark All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. At Viva Fortuna Beach by Wyndham, A Trademark All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This Victorian resort also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking is free.

This 3.5-star Freeport resort is smoke free.

  • 276 guestrooms or units
  • 2 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
Viva Fortuna Beach by Wyndham, A Trademark All Inclusive offers 276 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Freeport resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hacienda Don Diego
  • Junkanoo
  • Viva Café
  • Viva La Pizza

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Bodyboard
  • Canoeing
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Paddleboard
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive on 2 May 2025 start from NZ$497.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Yep, Viva Fortuna Beach by Wyndham, A Trademark All Inclusive has a free self car park.

Are there any beaches close to Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

The closest beach to Viva Fortuna Beach by Wyndham, A Trademark All Inclusive is Taino Beach (3.4 km).

Is there a spa on site at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Yep, there is an onsite spa at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Viva Fortuna Beach by Wyndham, A Trademark All Inclusive have a pool?

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Viva Fortuna Beach by Wyndham, A Trademark All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive.

Is Viva Fortuna Beach by Wyndham, A Trademark All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Viva Fortuna Beach by Wyndham, A Trademark All Inclusive is a hit with families.

Is there a free airport shuttle available at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

No, Viva Fortuna Beach by Wyndham, A Trademark All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

No, pets and service animals are not allowed.

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 249 out of 1005 reviews
Rating 8 - Good. 270 out of 1005 reviews
Rating 6 - Okay. 211 out of 1005 reviews
Rating 4 - Poor. 130 out of 1005 reviews
Rating 2 - Terrible. 145 out of 1005 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Lori, Mount Crawford

Travelled with partner
Liked: Staff & service, amenities
The beach and water was beautiful- it was a worn property but overall good for the price.
Stayed 7 nights in Jan 2025

8/10 Good

Jeannette

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

ty, Bakersfield

Liked: Cleanliness, staff & service
Very nice budget all inclusive. Wasn’t tye nicest, but food is good and staff is nice.
Stayed 7 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

Janine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Never in a million years will I stay in this resort again. First the bathroom had mold and fixtures were corroded. Most not all staff were not that friendly. No atm on property, the alcohol was below bottom Shelf even if you are vip the choices are the cheapest jose cuevo, red label diappointing to say the least. The only great thing there was the yoga instructor Linda.
Stayed 7 nights in Jan 2025

2/10 Terrible

Baraa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service
Stayed 3 nights in Jan 2025

10/10 Excellent

Antonio

Stayed 6 nights in Dec 2024

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is fantastic especially for families with young kids. The rooms are basic, certainly not luxurious , but at the end they are clean and comfortable. The beach is outstanding , with plenty of chairs and crystal clear turquoise waters. The activities are incredible and all inclusive : snorkeling in a beautiful reef just in front of the resort, catamaran , kayaking , paddle boarding. You can also book interesting excursions directly at the resort. The entertainment is very nice , the animation team works hard all day and night to arrange games by the pool and the beach and a show every evening that never disappointed. The food of the buffet is high quality and we are picky travelers and eaters. Reading other reviews we were concerned and we put down some reservations in restaurants in the island before arriving , but actually the buffet was very good and with great diversity and we ended up having all our meals at the resort as it was super convenient with young kids. We definitely recommend Viva Fortuna for family vacations and we plan to return soon.
Stayed 1 night in Jan 2025

8/10 Good

Zakir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: The beach is the best, I have been to Fiji, Cancun, Nassau, and many others in California. The sans is so fine-grained, too good. If you want a quiet and calm vacation time, this is the one. Cons: Food is not the best. Buffet is okay. They have a few items. Almost everything is tasteless. Long lines for drinks I asked for 2nd floor room, they said they don't have any. It wasn't true, almost 1/3 of 2nd floor rooms were empty. As a returning customer, I expected them to honor my preference. It was red flag for all 4 days we were there. So, couldn't try out any of the water activities. A/C was noisy as a chopper. They fixed it once we raised the concern. But, it started it's chopper like noise again. It was annoying, but not a deal breaker for us (but could be for many) Conclusion: We will return again because of the beach, not for the other things. If you're not picky about the foods, and love quiet and calm neach time, this one is for you. Sand on this beach is the best, so smooth and soft and so white, even better than sanda in Paradise Island/Atlantis. This is not a 5 star hotel like Atlantis. If you keep your expectations reasonable and don't wanna break your bank, this one is for you.
Stayed 3 nights in Dec 2024

6/10 Okay

Lisa

Stayed 6 nights in Dec 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

6/10 Okay

Monsi

Travelled with family
Disliked: Staff & service, property conditions & facilities
They advertise as the offer shuttle from airport, that’s not the case. It say it need 72 hrs before arriving, I let them know 2 weeks. I end up getting a taxi $35. At the property I requested a shuttle with in the 72 hrs. At the property they say I have to requested 48 hrs before checking in. Another $35 for taxi The food was not great, buffet almost same food every day, and the only reservation for a Resturant we had they mess it up, the put in another Resturant that we did not want. So we ate st the buffet again same food Some of the staff (some not all of them) where rude and not friendly
Stayed 4 nights in Dec 2024

6/10 Okay

Janis

Travelled with family
Our room was not ready until two hours after check-in time. When it was, there were dried up stains on the nightstand and on the top blanket. The hotel was surprisingly rundown. Ironing board completely rusty. Food: a plenty of it and they slightly changed the options every day, but everything was cold and really low quality. What saved the experience for me, was the cocktail bar. That one was great. And the beach. Staff: someone was helpful and polite, front desk ladies not so much. Overall, it was ok for the price but next time, I would definitely pick a different place to stay.
Stayed 4 nights in Dec 2024

6/10 Okay

Nakeram

Travelled with family
I ended up having to spend 80 dollars US in order to get from the Airport to the Resort and Back. It is the only all inclusive resort on the island. I was under the impression my package included shuttle and i have not heard back from Expedia about this
Stayed 7 nights in Dec 2024

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here. The staff were extremely accommodating and friendly. The rooms could use updating but are kept clean. Take advantage of the Dive Center and tours. We snorkeled with the turtles and were the only ones to go so our driver gave us a tour of the island on the way there and back. We would go back!
Stayed 3 nights in Dec 2024

6/10 Okay

Jason, au sable forks

Liked: Staff & service
Disliked: Property conditions & facilities
The food options and variety were excellent. Room conditions were average to poor. Bathroom sink faucet was falling apart. Toilet would not always flush. The AC was extremely loud. There was some dirt and insects in bathroom/room. The resort property is nice including the beach, activities, and options for scuba divers, (if experienced). I will say the dive shop did not have the best safety regulations. I would not recommend a very beginner diver dive there unless they had an experienced buddy with them. The resort itself and property felt extremely safe.
Stayed 6 nights in Dec 2024

2/10 Terrible

Tayza

Travelled with family, Travelled with family and small children
Disliked: Amenities
This property was a waste of money same food every night menu was nasty for everything to be all inclusive wasn’t satisfied at all me and my family had to eat out everyday not much to really do on property and late activities were not good
Stayed 4 nights in Dec 2024

10/10 Excellent

VILLANGE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was on point from checking in to breakfast lunch and dinner. In addition, the fascinating beach, the entertainment, the gyms in the morning, and the staff are well trained. This was an excellent experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

Shnshia

Stayed 4 nights in Dec 2024

8/10 Good

Daniela

Travelled with family and small children
Liked: Cleanliness, staff & service
Safe place for families. 3 star hotel, we are not fancy, so dont expect a 5 star on a 3 star budget. All in all, we had a nice relaxing time with the family
Stayed 7 nights in Dec 2024

8/10 Good

tiskeia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Carolann

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I paid for superior room which had Staff was rude at the lobby, the hotel staff very friendly . Just lobby was rude and sometimes nasty water, they said I asked for 6 bottles of water, no I kept refilling my bottles. According to my room I had free water , plus a rain shower head . No I did not. Plus got burned by shower head. A child could get severely burned if shower control was moved just a tiny bit. I didn’t k ow which way went cold or hot. There was just a red Dot someone painted on to show where to put shower. But even that was too hot. No Rain shower head. Pressure was very low. Food was a nightmare, you can only eat so much chicken and hotdogs for breakfast. How much rice cooked 5 different ways. The extra dining restaurants. Coke sprite beer red or white wine. No cocktails. Oh and only time share people get ToP Shelf liquor. I was tired of hearing “ oh that’s Time share”
Stayed 5 nights in Dec 2024

2/10 Terrible

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you want to waste your money, book with viva Fortunat! The buffet is terrible and there is not a lot of options, there’s other restaurants at the hotel but you need reservations, which me and my husband was there for 6 nights we could only reserve for 2 nights. At an inclusive hotel you don’t expect to pay for a bottle of water. I will never stay at this hotel and not recommend it to anyone. The staff is nice, front desk , the bell man are very friendly and nice. If you want to have a great time don’t waste your money.
Stayed 6 nights in Dec 2024

6/10 Okay

David

Liked: Staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Becca

Travelled with partner
Liked: Property conditions & facilities
As 2 adults with no kids, this is not the place for us to return. Overall the property is in a beautiful location, entertainment/maintenance/activity people were excellent- bartenders not so much. Hot tub had a lot of kids with no adult supervision, making it a kiddy pool with drinks getting splashed and ruined. Guests brought their own Bluetooth speakers, and were not considerate of others enjoying the music played by the resort. It was windy for our stay, so activities were limited to strictly lounging around the pool. There was a lot to offer on the property, but the wind hindered all activities. Food was nothing special, yet the “made to order” chefs were great. On our first night, I handed back two plates from hair being in my food. The all inclusive included mixed well drinks, coffee and the buffet with the choice at a “specialty” restaurant, which was a three course meal- similar to what was served in the buffet, but a private setting. Overall, we made our short stay at the resort fun and exciting, even though activities were limited. I understand the property can not control other guests behavior or the weather, it was just a bit more rambunctious than we anticipated.
Stayed 3 nights in Dec 2024