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Moody Gardens Hotel, Spa and Convention Center

4.0 star property
Family-friendly Galveston resort connected to the convention centre, steps from Moody Gardens
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moody Gardens Hotel, Spa and Convention Center

Exterior
Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
Interior entrance
Children's activities
Property grounds

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Spa
The price is NZ$364
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
7 Hope Blvd, Galveston, TX, 77554
  • Moody Gardens
    3 min walk
  • Galveston Schlitterbahn Waterpark
    9 min walk
  • Galveston Fishing Pier
    3 min drive
  • Galveston, TX (GLS-Scholes Intl.)
    13 min walk

Room options

View all photos for King with Sleeper Sofa, "Bayou" View

Premium bedding, pillow-top beds, in-room safe, desk

King with Sleeper Sofa, "Bayou" View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Premium bedding, pillow-top beds, in-room safe, desk

Single Room

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Double Room, Accessible

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Island View

View from room

Two Queen Island View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King with Sleeper Sofa, Island View

One King with Sleeper Sofa, Island View | View from room

One King with Sleeper Sofa, Island View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen No View

Premium bedding, pillow-top beds, in-room safe, desk

Two Queen No View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Pyramid View

Premium bedding, pillow-top beds, in-room safe, desk

One King Pyramid View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Pyramid View

Premium bedding, pillow-top beds, in-room safe, desk

Two Queen Pyramid View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King with Sleeper Sofa, No View

Premium bedding, pillow-top beds, in-room safe, desk

One King with Sleeper Sofa, No View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Room - Pyramid View - Disability Access

Premium bedding, pillow-top beds, in-room safe, desk

King Room - Pyramid View - Disability Access

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room, Accessible, Bay View

Premium bedding, pillow-top beds, in-room safe, desk

Double Room, Accessible, Bay View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top bed
  • 46 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Galveston

You'll be connected to the convention centre at Moody Gardens Hotel, Spa and Convention Center, and within just a 10-minute stroll of Moody Gardens and Galveston Schlitterbahn Waterpark. Highlights at this family-friendly resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at The Spa at Moody Gardens can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. For a drink, you can stop by the resort's own poolside bar. Enjoy the water park, indoor swimming pool, outdoor swimming pool and marina. 99997 square feet (9290 square metres) of event facilities include a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 4-property class Near West End resort include Galveston Seawall and Galveston Island Historic Pleasure Pier.
View more Resorts in GalvestonOpens in a new window

What's nearby

  • Moody Gardens - 3 min walk
  • Galveston Schlitterbahn Waterpark - 9 min walk
  • Galveston Island Historic Pleasure Pier - 7 min drive
  • Port of Galveston - 9 min drive
  • Port of Galveston Cruise Terminal - 9 min drive

Getting around

  • Houston, TX (EFD-Ellington Field) - 42 min drive

Restaurants

  • ā€ŖMoody Gardens - ā€¬7 min walk
  • ā€ŖMcDonald's - ā€¬4 min drive
  • ā€ŖWhataburger - ā€¬3 min drive
  • ā€ŖStarbucks - ā€¬4 min drive
  • ā€ŖSonic Drive-In - ā€¬4 min drive

About this property

Moody Gardens Hotel, Spa and Convention Center

Family-friendly Galveston resort connected to the convention centre, steps from Moody Gardens
Moody Gardens Hotel, Spa and Convention Center offers its guests a full-service spa, a water park (surcharge), and a marina. There are 4 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this resort measures 99997 square feet (9290 square metres) and includes a conference centre. An outdoor pool, an indoor pool, and a hot tub are also featured at the family-friendly Moody Gardens Hotel, Spa and Convention Center. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Galveston resort.

  • 433 guestrooms or units
  • 9 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 99997 sq ft of conference space
  • 9290 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Moody Gardens Hotel, Spa and Convention Center offers 433 air-conditioned accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and complimentary toiletries.

This Galveston resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

The Spa at Moody Gardens has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free RV/bus/lorry parking on site
  • Covered parking on site (USD 13 per night)
  • Secured, covered valet parking on site (USD 25 per day; includes in/out privileges)
  • Covered extended parking on site (USD 13 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 21.95 to 23.95 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Free bicycle rentals
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Indoor pool
  • Outdoor pool
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Ropes course
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Water park
  • Yoga classes
  • Ziplining

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (99,997 square foot of space)

Outdoors

  • Garden
  • Marina
  • On the bay
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in fee: USD 100.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guest access to the Palm Beach attraction is not included with the cost of stay. Tickets are available for purchase at the Front Desk or Palm Beach.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 30 April:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation (varies based on length of stay), plus a deposit of USD 125.00 per stay
  • Only dogs are allowed
  • Food and water bowls and an off-lead area are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 21.95 to 23.95 per person
  • Covered self-parking fee: USD 13 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Covered extended parking fee: USD 13 per day
  • Pet deposit: USD 125.00 per stay
  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 100.00 (subject to availability)
  • Late check-out fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted.Ā For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Moody Gardens Hotel
Moody Gardens Hotel Spa
Moody Gardens Hotel Spa Galveston
Moody Gardens Spa Galveston
Moody Gardens Spa
Moody Gardens Hotel Spa Convention Center
Moody Garns Hotel Galveston
Moody Gardens Hotel Spa Convention Center
Moody Gardens Hotel, Spa and Convention Center Resort
Moody Gardens Hotel, Spa and Convention Center Galveston
Moody Gardens Hotel, Spa and Convention Center Resort Galveston

Frequently asked questions

What is the cancellation policy at Moody Gardens Hotel, Spa and Convention Center?

Moody Gardens Hotel, Spa and Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moody Gardens Hotel, Spa and Convention Center?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Moody Gardens Hotel, Spa and Convention Center on 1 Jan 2025 start from NZ$363.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moody Gardens Hotel, Spa and Convention Center?

Yep, Moody Gardens Hotel, Spa and Convention Center has free RV/bus/truck parking. A covered self car park is also available for USD 13 per night. Additionally there is secured covered valet parking with in/out privileges for USD 25 per day. Onsite parking is limited.

Are there any beaches close to Moody Gardens Hotel, Spa and Convention Center?

The closest beach to Moody Gardens Hotel, Spa and Convention Center is Galveston Island Beaches (2.1 km).

Is there a spa on site at Moody Gardens Hotel, Spa and Convention Center?

Yep, The Spa at Moody Gardens is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Moody Gardens Hotel, Spa and Convention Center have a pool?

Yep, and guests recommend it! Moody Gardens Hotel, Spa and Convention Center has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 9:00 AM to 11:00 PM.

Does Moody Gardens Hotel, Spa and Convention Center have a waterslide?

No, there is no waterslide at Moody Gardens Hotel, Spa and Convention Center, but Galveston Schlitterbahn Waterpark is a short 9-minute walk away.

What luxury perks are available at Moody Gardens Hotel, Spa and Convention Center?

Moody Gardens Hotel, Spa and Convention Center features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Moody Gardens Hotel, Spa and Convention Center a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Moody Gardens Hotel, Spa and Convention Center.

Is Moody Gardens Hotel, Spa and Convention Center family-friendly?

You bet! With amenities such as a playground, a water park and laundry facilities, it's no surprise that Moody Gardens Hotel, Spa and Convention Center is a hit with families.

Does Moody Gardens Hotel, Spa and Convention Center serve breakfast?

Sure does, cooked-to-order breakfast is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Moody Gardens Hotel, Spa and Convention Center?

No, Moody Gardens Hotel, Spa and Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Moody Gardens Hotel, Spa and Convention Center?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moody Gardens Hotel, Spa and Convention Center?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Moody Gardens Hotel, Spa and Convention Center?

Dogs are welcome at Moody Gardens Hotel, Spa and Convention Center, with dog exercise areas and food and water bowls on offer.

Is there a golf course on site at Moody Gardens Hotel, Spa and Convention Center?

There is a golf course next to Moody Gardens Hotel, Spa and Convention Center.

Moody Gardens Hotel, Spa and Convention Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1156 out of 1785 reviews" "
Rating 8 - Good. 328 out of 1785 reviews" "
Rating 6 - Okay. 151 out of 1785 reviews" "
Rating 4 - Poor. 89 out of 1785 reviews" "
Rating 2 - Terrible. 61 out of 1785 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Geri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2024

6/10 Okay

Thomas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Moody MISS
This place needs a major refresh and remove the carpet. Water pressure was crap and the overall janky condition will make sure I donā€™t come back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ida

Travelled with family
Liked: Amenities
Itā€™s nice to have family activities within walking distance from hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey nice hotel, excellent pool, nice staff. Very good breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Nice Pool, very comfortable beds!
Stayed 1 night in Sep 2024

8/10 Good

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintened. Clean and comfortable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking for handicapped
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient to my venue and there was an added wildlife attraction
Stayed 1 night in Sep 2024

10/10 Excellent

Anant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property approx 15 mins from the Cruise Terminal
Stayed 1 night in Sep 2024

10/10 Excellent

Ambrosio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Karen

Travelled with family, Travelled with group
Liked: Amenities
They really keep it too cold in the restaurants and common areas. Friendly staff. There is not a waiter at the pool and it was difficult to get a drink at the pool bar (understaffed). Odd that youā€™re not allowed to bring in your own beverages to the pool, yet trying to get a beverage at the pool is very difficult. Not a horrible experience; we had fun. Itā€™s just there is need for improvements regarding the drink service at the hotel pool.
Stayed 2 nights in Sep 2024

8/10 Good

Janet

Travelled with group
Liked: Staff & service, property conditions & facilities
The beds and pillows. Hard as a rock
Stayed 2 nights in Sep 2024

10/10 Excellent

Kiley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night before our cruise! Property was great and everything so convenient! Did not have to leave to eat, great food and service.
Stayed 1 night in Aug 2024

8/10 Good

Kamron

Stayed 2 nights in Aug 2024

6/10 Okay

Victor Rogelio Ortega

Travelled with family
Liked: Cleanliness, staff & service
I do not like they donā€™t let you get into the pool area with drinks, even in a can.
Stayed 1 night in Sep 2024

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Donā€™t sleep hardly at all due to a drunk person in the hall. We had to call the lobby 4 times from 10pm to2am about a drunk person banging on the door to his room. He was locked out by his GF/wife. Finally cops came around 0400. Really thought the situation would have been handled after the first time we called. And Iā€™m sure we were not the only people who called. Sad how one person can ruin the experience for many.
Stayed 1 night in Sep 2024

10/10 Excellent

Brandy, dickinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, stayed here for before our cruise
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bell hop and guest services were great
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Adriao

Business traveller
Liked: Cleanliness
If they put you in North Tower prepare for a very very long walk to nearest parking. Had to switch rooms due to this reason. Then if you enjoy Hot showers plan on luke warm. After 2 days of reporting this issue to front desk they sent maintenance and agreed to switch rooms again only to find that entire Hotel has the same water heat setting they claim this is for child safety scalding reasons and I can understand that since that is typical and built in to shower valve regulators but this was just warm to the point of no steam even forms in washrooms. other than that the Hotel was very comfortable.
Stayed 5 nights in Sep 2024