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Hotel President Wilson, A Luxury Collection Hotel, Geneva

5.0 star property
Art Deco Geneva hotel in Downtown Geneva with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel President Wilson, A Luxury Collection Hotel, Geneva

Combined shower/bathtub, designer toiletries, hair dryer, dressing gowns
Property amenity
Junior Suite, 1 King Bed, Lake View
Seasonal outdoor pool, open 10:00 AM to 6:30 PM, pool umbrellas
1 bedroom, premium bedding, pillow-top beds, minibar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
47 Quai Wilson, Geneva, GE, 1211
  • Paquis Baths
    6 min walk
  • Mont Blanc Bridge
    13 min walk
  • City Center Shopping Area
    16 min walk
  • Geneva (GVA-Cointrin Intl.)
    13 min drive

Room options

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 65 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living room

Presidential Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 175 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Highlights

Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 130.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room, 1 King Bed, Lake View

32-inch LCD TV with digital channels, TV, pay films

Executive Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | Living area

Executive Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, City View

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Room, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room, Partial Lake View

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room, Partial Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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Exterior
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Pet-friendly
Free WiFi
Restaurant
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4.9 out of 5, Exceptional, (328)
The price is NZ$1,145
for 1 night
includes taxes & fees
29 Nov - 30 Nov
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About the area

Geneva

A luxury stay in Geneva awaits you at Hotel President Wilson, A Luxury Collection Hotel, Geneva. Within just a 10-minute stroll, you'll find Paquis Baths and Park Mon Repos. Highlights at this Art Deco hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include deep-tissue massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Poolgarden Bar Restaurant, serves international cuisine and is open for lunch and dinner. Glow Bar is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the gym, Turkish bath/hammam, sauna and seasonal outdoor swimming pool. 18299 square feet (1700 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and free use of bicycles. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Attractions within a 30-minute walk of this 5-property class Downtown Geneva hotel include Jet d'Eau Fountain and United Nations European Headquarters.

What's nearby

  • City Center Shopping Area - 16 min walk
  • Rue du Rhône - 17 min walk
  • Centre International de Conferences Geneve - 18 min walk
  • Jet d'Eau Fountain - 20 min walk
  • United Nations European Headquarters - 3 min drive

Getting around

  • Butini Tram Stop - 5 min walk
  • Geneva (ZHT-Geneva Railway Station) - 12 min walk
  • Geneva International Airport (GVA) - 13 min drive

Restaurants

  • ‪L'Arabesque - ‬1 min walk
  • ‪UMAMI by Michel Roth - Hôtel Président Wilson - ‬1 min walk
  • ‪Glowing - ‬1 min walk
  • ‪L'Atelier Robuchon - ‬3 min walk
  • ‪Corner Pub - ‬4 min walk

About this property

Hotel President Wilson, A Luxury Collection Hotel, Geneva

Art Deco Geneva hotel in Downtown Geneva with a full-service spa
Hotel President Wilson, A Luxury Collection Hotel, Geneva offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 12 meeting rooms. Event space at this hotel measures 18299 square feet (1700 square metres) and includes a conference centre. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the luxury Hotel President Wilson, A Luxury Collection Hotel, Geneva. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Geneva hotel is smoke free.

  • 1 building
  • 226 guestrooms or units
  • 8 levels
  • 18299 sq ft of conference space
  • 1700 sq. m of conference space
  • Built in 1962
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel President Wilson, A Luxury Collection Hotel, Geneva offers 226 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, Chinese (Mandarin), English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CHF 40 per day; includes in/out privileges)
  • Valet parking on site (CHF 40 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 47 for adults and CHF 25 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Glow Bar
  • Poolgarden Bar Restaurant

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (18,299 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 1962
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.75 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 47 for adults and from CHF 25 for children
  • Self-parking fee: CHF 40 per day (in/out privileges)
  • Valet parking fee: CHF 40 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Hotel President Wilson
Hotel President Wilson Luxury Collection Hotel
Hotel President Wilson Luxury Collection Hotel Geneva
Hotel Wilson President
President Wilson Hotel
President Wilson Luxury Collection
President Wilson Luxury Collection Geneva
Wilson President Hotel
Hotel President Wilson A Luxury Collection Hotel Geneva
Hotel President Wilson A Luxury Collection Hotel
Hotel President Wilson, A Luxury Collection Hotel, Geneva Hotel
Hotel President Wilson, A Luxury Collection Hotel, Geneva Geneva

Frequently asked questions

What is the cancellation policy at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

Hotel President Wilson, A Luxury Collection Hotel, Geneva offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel President Wilson, A Luxury Collection Hotel, Geneva on 29 Nov 2024 start from NZ$946.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

Yep, Hotel President Wilson, A Luxury Collection Hotel, Geneva has a self car park with in/out privileges for CHF 40 per day. Onsite parking is limited.

Are there any beaches close to Hotel President Wilson, A Luxury Collection Hotel, Geneva?

The closest beach to Hotel President Wilson, A Luxury Collection Hotel, Geneva is Baby Beach (1.1 km).

Is there a spa on site at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

Yep, there is an onsite spa at Hotel President Wilson, A Luxury Collection Hotel, Geneva. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Hotel President Wilson, A Luxury Collection Hotel, Geneva have a pool?

Hotel President Wilson, A Luxury Collection Hotel, Geneva has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 6:30 PM (Seasonal outdoor pool open from June to September).

What makes Hotel President Wilson, A Luxury Collection Hotel, Geneva a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Hotel President Wilson, A Luxury Collection Hotel, Geneva.

Is Hotel President Wilson, A Luxury Collection Hotel, Geneva family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel President Wilson, A Luxury Collection Hotel, Geneva is a hit with families.

Does Hotel President Wilson, A Luxury Collection Hotel, Geneva serve breakfast?

Sure does, buffet breakfast is available weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

No, Hotel President Wilson, A Luxury Collection Hotel, Geneva does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel President Wilson, A Luxury Collection Hotel, Geneva?

No, only service animals are allowed.

Hotel President Wilson, A Luxury Collection Hotel, Geneva Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 173 reviews" "
Rating 8 - Good. 46 out of 173 reviews" "
Rating 6 - Okay. 11 out of 173 reviews" "
Rating 4 - Poor. 7 out of 173 reviews" "
Rating 2 - Terrible. 5 out of 173 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ziad ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with many amenities
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Munir

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Nehemia

Stayed 1 night in May 2023

8/10 Good

BORIS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good rooms
Stayed 1 night in May 2023

10/10 Excellent

Jill

Stayed 1 night in Mar 2023

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the hotel, staff were friendly and helpful. The breakfast Buffett was the best we have ever seen they thought of absolutely everything it was a real treat. The room could have been better we had two single beds pushed together but the head board for one of the beds was stuck to the wall so I had no headboard which was uncomfortable. A kettle and tea bags would have been a nice addition to the room as we don’t drink coffee
Stayed 2 nights in Sep 2022

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful and we were happy with our room. The only drawback to the hotel in our opinion were the prices in their restaurants - very expensive. All of Geneva is expensive, but this was more so.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jorge, San Anotnio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, beds are comfy and the area and views around the hotel are amazing.
Stayed 1 night in May 2022

2/10 Terrible

Saad

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2022

10/10 Excellent

Enag

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very nice hotel easy access with everything
Stayed 1 night in Jan 2022

2/10 Terrible

Fernando

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad Wi-Fi, dangerous Sharp glass furniture.
I booked his hotel because of flight cancellation from Switzerland to United States so it was an emergency situation. The Wi-Fi connection was extremely important and the hotel Wi-Fi connection was horrible. Frustrating as I tried to fill out government Covid apps for travel with their poor Wi-Fi internet service constantly disconnecting. I was grateful for early check in for my room because of my flight cancellation. My hotel room had dangerous sharp glass panels covering the furniture. The corner glass cover edge by the tv furniture stand Scratch my hand and almost cut open. That glass corner was inches to cutting a large laceration near soft tissue of my forearm.
Stayed 1 night in Dec 2021

10/10 Excellent

Rishi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Saeed

Travelled with group
They did not allow us to use the spa and the pool :( was sad plus they did not welcome us since we reached the hotel they were not friendly at the check in.
Stayed 2 nights in Oct 2021

8/10 Good

VIko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not modern
Hotel is nice and neat, it had better days
Stayed 2 nights in Oct 2021

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Oct 2021

10/10 Excellent

Milos

Stayed 4 nights in Oct 2021

8/10 Good

Shan, Longmeadow

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and restaurants with friendly staff
Stayed 1 night in Oct 2021

4/10 Poor

David

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Definitely not 5-star!
This is definitely no longer a 5-star property and there are much better choices in the same area. The property is in desperate need of a full renovation, the rooms are showing a lot of wear and tear and the bathrooms are direct from the 1990's. Service is fine but nothing spectacular. Housekeeping was very inconsistent with toiletries not being refilled and coffee and glass wear not being replaced on multiple days. These were attended to when notified, but you should not need to do that at a 5-star property. No benefit for being a Bonvoy Gold Member - not recognized when checking in and simply told no when I asked for the complimentary upgrade membership is supposed to entitle you to even though they clearly weren't at full capacity. Warning that parking is 40 CHF per day and there is no other option. We stayed at other 4 or 4.5 star properties during our 2 week trip in Switzerland and this was by far the worst. I would avoid this property until a major overhaul is completed.
Stayed 3 nights in Sep 2021

10/10 Excellent

LUIS

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , quiet and great staff always ready to help
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geneva's best
Very comfortable stay, and excellent friendly service.
Stayed 1 night in Mar 2020