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Amway Grand Plaza, Curio Collection by Hilton

4.0 star property
Historic hotel connected to the convention centre in Grand Rapids with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Amway Grand Plaza, Curio Collection by Hilton

Exterior
Ballroom
Indoor pool
Indoor pool
Front of property - evening/night

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Housekeeping
    Housekeeping
The price is NZ$366
includes taxes & fees
16 Dec - 17 Dec

Explore the area

Map
187 Monroe Ave Nw, Grand Rapids, MI, 49503
  • DeVos Performance Hall
    2 min walk
  • DeVos Place Convention Center
    5 min walk
  • Van Andel Museum Center
    5 min walk
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    19 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 94 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, River View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 57 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Living area

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Pantlind)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Non Smoking (Pantlind)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Residence Inn by Marriott Grand Rapids Downtown
Pool
Breakfast included
Pet-friendly
Free WiFi
4.8 out of 5, Exceptional, (795)
The price is NZ$347
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Residence Inn by Marriott Grand Rapids Downtown

About the area

Grand Rapids

Amway Grand Plaza, Curio Collection by Hilton puts you in the heart of Grand Rapids, connected to the convention centre and within just a 10-minute stroll of popular attractions like DeVos Performance Hall and Van Andel Arena. Highlights at this historic hotel include 4 restaurants, 4 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the sauna. The steakhouse, Ruths Chris Steakhouse, is open for dinner. Enjoy the indoor swimming pool, gym and Hot tub as well as access to racquetball/squash. 47124 square feet (4378 square metres) of event facilities include 46 meeting rooms and conference space, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning to-go breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .In proximity to this Downtown Grand Rapids hotel you'll find Grand Valley State University.

What's nearby

  • DeVos Performance Hall - 2 min walk - 0.2 km
  • DeVos Place Convention Center - 5 min walk - 0.4 km
  • Van Andel Arena - 6 min walk - 0.6 km
  • Gerald R. Ford Museum - 8 min walk - 0.7 km
  • Downtown Market - 17 min walk - 1.5 km

Getting around

  • Grand Rapids Station - 17 min walk
  • Gerald R. Ford International Airport (GRR) - 19 min drive

Restaurants

  • ‪Z's Bar & Restaurant - ‬3 min walk
  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Leo's - ‬4 min walk
  • ‪Tupelo Honey - ‬3 min walk
  • ‪Flanagan's Irish Pub - ‬1 min walk

About this property

Amway Grand Plaza, Curio Collection by Hilton

Historic hotel connected to the convention centre in Grand Rapids with 4 restaurants
Amway Grand Plaza, Curio Collection by Hilton offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include 46 meeting rooms and limo/town car service. Event space at this hotel measures 47124 square feet (4378 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Amway Grand Plaza, Curio Collection by Hilton. Parking is available for a fee.

This Grand Rapids hotel is smoke free.

  • 656 guestrooms or units
  • 29 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 47124 sq ft of conference space
  • 4378 sq. m of conference space
  • Built in 1981
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Amway Grand Plaza, Curio Collection by Hilton offers 656 accommodations with laptop-compatible safes and a safe. Pillowtop beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 41 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 4 to 15 for adults and USD 4 to 15 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • MDRD
  • Ruths Chris Steakhouse
  • Starbucks
  • The Kitchen by Wolfgang
  • The Kitchen Counter

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 46 meeting rooms
  • 47,124 square feet of conference space

Outdoors

  • On a river

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 29 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with premium channels

Food and drink

  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 4 to 15 for adults and USD 4 to 15 for children
  • Self-parking fee: USD 41.00 per night (in/out privileges)
  • Valet parking fee: USD 45.00 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Amway Grand Plaza
Amway Hotel
Amway Hotel Grand Plaza
Grand Plaza Amway
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Amway Grand Plaza Hotel Grand Rapids
Amway Grand Plaza Hotel
Amway Grand Plaza Grand Rapids
Amway Grand Plaza Curio Collection Hilton Hotel Grand Rapids
Amway Grand Plaza Curio Collection Hilton Hotel
Amway Grand Plaza Curio Collection Hilton Grand Rapids
Amway Grand Plaza Curio Collection Hilton
Amway Grand Plaza, Curio Collection by Hilton Hotel
Amway Grand Plaza, Curio Collection by Hilton Grand Rapids
Amway Grand Plaza, Curio Collection by Hilton Hotel Grand Rapids

Frequently asked questions

What is the cancellation policy at Amway Grand Plaza, Curio Collection by Hilton?

Amway Grand Plaza, Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Amway Grand Plaza, Curio Collection by Hilton?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Amway Grand Plaza, Curio Collection by Hilton on 16 Dec 2024 start from NZ$365.8, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Amway Grand Plaza, Curio Collection by Hilton?

Yep, Amway Grand Plaza, Curio Collection by Hilton has a self car park with in/out privileges for USD 41.00 per night.

Is there a spa on site at Amway Grand Plaza, Curio Collection by Hilton?

Yep, there is an onsite spa at Amway Grand Plaza, Curio Collection by Hilton. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Amway Grand Plaza, Curio Collection by Hilton have a pool?

Amway Grand Plaza, Curio Collection by Hilton has an indoor pool.

What luxury perks are available at Amway Grand Plaza, Curio Collection by Hilton?

Amway Grand Plaza, Curio Collection by Hilton features a full-service spa, an indoor pool and 4 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Amway Grand Plaza, Curio Collection by Hilton a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Amway Grand Plaza, Curio Collection by Hilton.

Is Amway Grand Plaza, Curio Collection by Hilton family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Amway Grand Plaza, Curio Collection by Hilton is a hit with families.

Does Amway Grand Plaza, Curio Collection by Hilton serve breakfast?

Sure does, to-go brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Amway Grand Plaza, Curio Collection by Hilton?

No, Amway Grand Plaza, Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Amway Grand Plaza, Curio Collection by Hilton?

Yep, Amway Grand Plaza, Curio Collection by Hilton has 4 restaurants.

What time are check-in & check-out at Amway Grand Plaza, Curio Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Amway Grand Plaza, Curio Collection by Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 610 out of 1004 reviews" "
Rating 8 - Good. 181 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Reese., Lewis Center

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful memories of this hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Travelled with group
Book it.
Absolutely beautiful place. Staff super friendly throughout the building. Valet, front desk, MDRD- all of it fantastic. We were able to walk almost to the VanAndel arena through the connected above ground ‘tunnels’ called the SKYWAY! I didn’t even know that existed and have been to GR many times. 10/10 will stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

JOE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great, great area! Room awesome
Stayed 1 night in Aug 2024

10/10 Excellent

Ronald, grapevine

Liked: Cleanliness, staff & service, property conditions & facilities
nice historic hotel, beautiful restorations
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Terrific hotel. Great bar and cocktails. Room was comfortable,
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Expected better
We stayed for our anniversary and we hoped to use the spa and the rooftop pickleball courts. Well, the spa was out of order and the pickleball courts were an additional $30 an hour and reserve only which was never stated anywhere. We would have stayed somewhere far more reasonably priced if we knew all this. Meanwhile when we walked in our room one of the $3 dollar bottles of water was already gone and our bellhop had to close doors and clean up as we walked in.
Stayed 1 night in Aug 2024

10/10 Excellent

Ana, Spring Lake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and super clean, well taken care hotel. It’s all in the details. Enjoyed the bar and restaurant.
Stayed 1 night in Aug 2024

10/10 Excellent

Carl

Travelled with family
The staff was very very friendly and did a great job with everything. Would highly recommend staying here.
Stayed 1 night in Aug 2024

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Several restaurants/bars in the hotel. Alot around the hotel. Could not get AC to cool - service arrived quickly and improved situation. Sheets were terrible - scratchy. Pillows were lumpy.
Stayed 1 night in Aug 2024

10/10 Excellent

Joe

Liked: Amenities
Valet was super professional
Stayed 2 nights in Aug 2024

8/10 Good

william

Spa staff very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Jonica, Tarentum

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 2 nights in Aug 2024

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Najee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Stayed 2 nights in Aug 2024

10/10 Excellent

Easton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish bedding was a little softer a bit on the scratchy side but can’t complain, great view and great service good overall
Stayed 1 night in Aug 2024

8/10 Good

Amber, Grand Rapids

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We stayed in a tower room last night after our wedding reception. This morning I woke up with red, itchy bumps all over my body. So gross!! I cannot believe this could happen at such an expensive hotel!! We will never stay here again nor will we recommend this hotel to anyone!
Stayed 1 night in Aug 2024

10/10 Excellent

Dvan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that place.
Stayed 1 night in Aug 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service
We were very impressed with how nice it was and how easy it was to access other downtown areas. However, when paying a high price for a nice hotel I expect there to be hot water. Parking was also more of a pain than it needed to be.
Stayed 1 night in Aug 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amway is the only hotel I stay at while in Grand Rapids. The service is phenomenal, the facilities are always clean, and I love the architecture of the building. I enjoy the fitness center, pool and restaurants. I have yet to experience the spa, but look forward to trying it at one of my future stays. Hats off to the amazing staff for making the experience at Amway so delightful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Erin

Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024