2/10 Terrible
Charlotte
Travelled with partner
21 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
It started well and a lovely guy checked me in, very friendly and told me everythjng I needed to know. My partner arrived and we used the spa, average hotel spa and quite busy due to people using the gym too. I didnt sleep much, if you are a light sleeper room 7 isn't for you. There is a noise like a boiler heating up most of the night and a gurgling from the bath. The heaying is VERY loud too.
In the morning, I was woke at 8.30 by the gardener doing whatever they were doing for about 15 minutes, then I tried to drift back off, baring in mind my top half was exposed fully as I was in bed, a man just walks in around 9.45. I assume a cleaner but I dont know, he said " oh sorry" and left. Didnt knock or anything just let himself in. Check out is at 11am so this was long before he could just assume someone wasn't in there.
I felt violated and embarrassed so I just packed and left without even showering.
I didnt feel comfortable bringing it up to the man in reception as it isn't like he could go back in time and stop it, and I didn't want to be further embarrassed whilst I was still upset. I emailed the company from my car still in the car park then left. So that was around 10am and it is 5pm now and have had no sort of reply.
If you are a female travelling alone, or your partner will be leaving before you I wouldnt recommend this hotel.
The whole thing has left me feeling upset and icky, not a relaxing spa trip at all.
Charlotte
Stayed 1 night in Jan 2025