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FLC Halong Bay Golf Club & Luxury Resort

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for FLC Halong Bay Golf Club & Luxury Resort

Terrace/patio
Exterior
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Golf
Grand Suite, Bay View

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Bar
  • 24/7 front desk
  • Spa
The current price is NZ$253
includes taxes & fees
26 Feb - 27 Feb

Explore the area

Map
Nguyen Van Cu Street, Hong Ha Ward, Ha Long, Quang Ninh
  • Quang Ninh Museum
    ā€Ŗ3 min driveā€¬
  • Long Tien Pagoda
    ā€Ŗ4 min driveā€¬
  • Nha Tho Hon Gai Temple
    ā€Ŗ5 min driveā€¬
  • Van Don Intl. Airport (VDO)
    ā€Ŗ56 min driveā€¬

Room options

View all photos for Club Room, Bay View

Premium bedding, minibar, in-room safe, desk

Club Room, Bay View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • 43 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, Golf View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, Golf View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
  • 42 sq m
  • Golf view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Twin Room, Bay View

Deluxe Twin Room, Bay View

Deluxe Twin Room, Bay View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Grand Suite, Bay View

Grand Suite, Bay View

Grand Suite, Bay View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
2 bedrooms
Premium bedding
Hairdryer
Bathrobes
  • 88 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed and 1 Large Single Bed

View all photos for Deluxe Double Room, Golf View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, Golf View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
  • 42 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, Golf View

Grand Suite, Golf View

Grand Suite, Golf View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
2 bedrooms
Premium bedding
Hairdryer
Bathrobes
  • 88 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Premium Deluxe Room, Golf View

Premium bedding, minibar, in-room safe, desk

Premium Deluxe Room, Golf View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Electric kettle
  • 42 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, Golf View

Premium bedding, minibar, in-room safe, desk

Club Room, Golf View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • 42 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, Bay View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, Bay View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room with Golf View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room with Golf View

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room with Bay View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room with Bay View

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe Room with Bay View

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room with Bay View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room with Bay View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room with Bay View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room with Golf View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room with Golf View

  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room with Golf View

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room with Golf View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Deluxe King Room with Golf View

Premium bedding, minibar, in-room safe, desk

Premium Deluxe King Room with Golf View

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite With Bay View

Premium bedding, minibar, in-room safe, desk

Grand Suite With Bay View

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Grand Suite With Golf View

Premium bedding, minibar, in-room safe, desk

Grand Suite With Golf View

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

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About the area

Ha Long

A luxury stay in Ha Long awaits you at FLC Halong Bay Golf Club & Luxury Resort. You'll be 2.8 km (1.7 mi) from Quang Ninh Museum and 4.5 km (2.8 mi) from Nha Tho Hon Gai Temple. Highlights at this hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include body wraps and hydrotherapy along with access to the mud bath and sauna. Sky Bar is the hotel's own bar. Enjoy the golf course, indoor swimming pool, outdoor swimming pool and gym. 6 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. There's also the convenience of free self parking. .Near this 5-property class Ha Long hotel, you'll find Halong Bay Marina.

What's nearby

  • Quang Ninh Museum - 3 min drive
  • Halong Bay Marina - 5 min drive
  • Ha Long International Cruise Port - 9 min drive
  • Dragon Park - 9 min drive
  • Bai Chay Beach - 16 min drive

Getting around

  • Cai Lan Station - 16 min drive
  • Van Don Intl. Airport (VDO) - 56 min drive

Restaurants

  • ā€ŖHįŗ£i Sįŗ£n SĘ”n BĆ©o Bia HĆ u į»c - ā€¬2 min drive
  • ā€ŖNhĆ  hĆ ng Hį»“ng Hįŗ”nh 2 - ā€¬2 min drive
  • ā€ŖJollibee - ā€¬2 min drive
  • ā€ŖBamboo Restaurant - ā€¬2 min walk
  • ā€ŖPizza Happy - ā€¬3 min drive

About this property

FLC Halong Bay Golf Club & Luxury Resort

Luxury hotel with 3 restaurants and full-service spa
FLC Halong Bay Golf Club & Luxury Resort offers its guests a full-service spa, a golf course, and an indoor pool. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and 6 meeting rooms. An outdoor pool, a children's pool, and a fitness centre are also featured at the luxury FLC Halong Bay Golf Club & Luxury Resort. Self parking is free.

Smoking is allowed in designated areas at this 5-star Ha Long hotel.

  • 1 building
  • 649 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
FLC Halong Bay Golf Club & Luxury Resort offers 649 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. This Ha Long hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Sky Bar

Things to do

  • 18-hole golf course
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Pro golf shop

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
The listed optional administrative fee is charged when a change is made to the guest name in the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 950000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Gala Dinner on 31 December per adult: VND 1000000
  • Gala Dinner on 31 December per child: VND 500000 (up to 11 years old)
  • Gala Dinner on 02 September per adult: VND 1000000
  • Gala Dinner on 02 September per child: VND 500000 (from 0 to 11)
  • A damage deposit of VND 1000000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 950000.0 per night
  • Administrative fee: VND 500000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

FLC Halong Bay Golf Club Luxury Resort Ha Long
FLC Halong Bay Golf Club Luxury Resort
FLC Halong Bay Golf Club Luxury Ha Long
FLC Halong Bay Golf Club Luxury
FLC Halong Bay Golf Club Luxury Resort Ha Long
FLC Halong Bay Golf Club Luxury Ha Long
Resort FLC Halong Bay Golf Club & Luxury Resort Ha Long
Ha Long FLC Halong Bay Golf Club & Luxury Resort Resort
FLC Halong Bay Golf Club & Luxury Resort Ha Long
Resort FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club Luxury Resort
FLC Halong Bay Golf Club Luxury
Flc Halong Bay Golf Ha Long
Flc Halong Bay Golf & Ha Long
FLC Halong Bay Golf Club Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort Hotel
FLC Halong Bay Golf Club & Luxury Resort Ha Long
FLC Halong Bay Golf Club & Luxury Resort Hotel Ha Long

Frequently asked questions

What is the cancellation policy at FLC Halong Bay Golf Club & Luxury Resort?

FLC Halong Bay Golf Club & Luxury Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at FLC Halong Bay Golf Club & Luxury Resort?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at FLC Halong Bay Golf Club & Luxury Resort on 26 Feb 2025 start from NZ$252.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at FLC Halong Bay Golf Club & Luxury Resort?

Yep, FLC Halong Bay Golf Club & Luxury Resort has a free self car park.

Are there any beaches close to FLC Halong Bay Golf Club & Luxury Resort?

The closest beach to FLC Halong Bay Golf Club & Luxury Resort is Bai Chay Beach (6.2 km).

Is there a spa on site at FLC Halong Bay Golf Club & Luxury Resort?

Yep, there is an onsite spa at FLC Halong Bay Golf Club & Luxury Resort. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does FLC Halong Bay Golf Club & Luxury Resort have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at FLC Halong Bay Golf Club & Luxury Resort?

FLC Halong Bay Golf Club & Luxury Resort features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes FLC Halong Bay Golf Club & Luxury Resort a romantic place to stay?

A hot tub and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at FLC Halong Bay Golf Club & Luxury Resort.

Is FLC Halong Bay Golf Club & Luxury Resort family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that FLC Halong Bay Golf Club & Luxury Resort is a hit with families.

Is there a free airport shuttle available at FLC Halong Bay Golf Club & Luxury Resort?

No, FLC Halong Bay Golf Club & Luxury Resort does not offer an airport shuttle service.

Is there a bar or restaurant at FLC Halong Bay Golf Club & Luxury Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at FLC Halong Bay Golf Club & Luxury Resort?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at FLC Halong Bay Golf Club & Luxury Resort?

No, pets are not allowed.

Is there a golf course on site at FLC Halong Bay Golf Club & Luxury Resort?

Yep, FLC Halong Bay Golf Club & Luxury Resort has an 18-hole golf course. Golf caddies and a golf pro shop are also available.

FLC Halong Bay Golf Club & Luxury Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 160 reviews
Rating 8 - Good. 42 out of 160 reviews
Rating 6 - Okay. 19 out of 160 reviews
Rating 4 - Poor. 1 out of 160 reviews
Rating 2 - Terrible. 3 out of 160 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good indoor and outdoor pool and gym which closes at 7pm unfortunately. During our two night stay Bamboo restaurant and Sky Bar closed. As the hotel is built on a steep hill you need transport for local shops and restaurants.
Stayed 1 night in Nov 2024

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star hotel / resort with great rooms, view and buffet breakfast. Good indoor and outdoor pool and gym which closes at 7pm unfortunately. Sky Bar and Bamboo restaurant also closed. As the property is located on top of a steep hill, transport is required to local shops and restaurants.
Stayed 1 night in Nov 2024

10/10 Excellent

Thi Huyen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2024

10/10 Excellent

David, Wellington

Stayed 1 night in Oct 2024

8/10 Good

David, Wellington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very large hotel that would have once been fabulous, but has likely felt the effects of Covid. Itā€™s still very tidy and clean, just a bit empty feeling. There are two pools, which is fantastic. The gym is large and spacious. Our room was good, the bed was however as hard as a rock. The reception staff are very welcoming and friendly, we also had a member of staff help us with transport and made our stay very easy. Unfortunately a lot of the staff do not seem to speak much English and were also quite hesitant to even interact with us, which can be frustrating. The breakfast is large enough, but wasnā€™t anything special. At the time of our visit Halong bay had recently been hit with a very bad typhoon and we could see that the hotel was working hard to remedy any damage that had occurred - this did not effect our stay other then some restaurants in the hotel being closed.
Stayed 1 night in Oct 2024

10/10 Excellent

May

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort on top of a hill.
Stayed 1 night in Sep 2024

10/10 Excellent

Hans, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely huge hotel in the hills overlooking Halong. If you are arriving in Halong the night before your cruise then this is the place to stay. Huge rooms, pool and an incredible view truly set this hotel apart. Highly recommended
Stayed 1 night in Aug 2024

8/10 Good

Ann-Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Slightly expensive
Stayed 3 nights in Aug 2024

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Florence

Liked: Cleanliness, room comfort
Great breakfast and view of the bay
Fabulous view. Big bedroom. Too far from the city so you have to eat and drink in the restaurant. The breakfast bar is phenomenal and the food is great. On average , there are only few Europeans in the hotel so apart from at the reception, making ourselves understood was sometimes a challenge (little English spoken).
Stayed 2 nights in Jul 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Great views
Stayed 1 night in Jul 2024

10/10 Excellent

Bekal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The buffet or Gala dinner is such a scam. Expensive but noisy and chaotic. Other services are okay.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rajwant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Tamar, Mustang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Jun 2024

10/10 Excellent

Tamar, Mustang

Stayed 3 nights in Jun 2024

10/10 Excellent

Uyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fancy hotel! Super clean and the view is amazing. The only thing Iā€™d say is itā€™s very out of the way, and there is no food options around either. The restaurants in the hotel has a weird vibe, no one is ever there, pretty empty.. itā€™s hard to order a grab or order food delivery because grab doesnā€™t allow their driver to enter this area.. youā€™d need to take the taxi out.

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Dung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, best , most spacious suite ever. Breakfast is good. The pools are amazing. Golf course is really exciting
Stayed 2 nights in Apr 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a bit remote but instead the quiet and view is great. This is the most love hotel of the trip.
Stayed 1 night in Apr 2024

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience: comfortable and great staff .
Stayed 3 nights in Mar 2024

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel thinks it is a 5-star hotel, but it is at best a 3-star unsafe and outdated hotel which I would never return to, even if you pay me to. Worst is its complimentary bottled water policy which is one tiny 330ml (not even 500ml) bottle per person per day. Even at the breakfast buffet, there is no hot water served, nor are you able to take away any of the liquids served there. Basically, they want to make money off their beverages by denying you to basic water, where the water from the tap is unsafe to drink. All of the electric sockets in our room are loose and unsafe. The bath towels are old and have seen better days, and it's the first 5-star hotel I ever been to, where you are given only 1 pillow per person. At the Melia, in Haiphong previously, we were asked and given our own selection of pillow to choose from, in addition to the many pillows already in the room. The hotel is stuck in the 1980's like a big white elephant. I was shocked to see all of the elevators also had no device to tap your room key to ensure only hotel guests can use the hotel elevators. No sense of safety nor comfort, never mind luxury. Stay away is my only recommendation.
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
My second time staying here and both times were perfect. The front desk graciously helped me book a boat tour and travel to Hanoi. Will stay again!
Stayed 2 nights in Feb 2024

10/10 Excellent

anh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view and clean
Stayed 1 night in Feb 2024