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Shangri-La Hambantota

5.0 star property
Luxury resort on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Hambantota

Poolside bar
Premier Room, 1 King Bed (Ocean)
3 restaurants, breakfast, lunch, dinner served; international cuisine
Yoga
Rainfall showerhead, designer toiletries, hair dryer, dressing gowns

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Breakfast available
  • Gym
  • Laundry
The price is NZ$639
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
Sittrakala Estate, Chithragala, Ambalantota, Hambantota, 82100
  • Shangri-La's Golf and Country Club
    1 min walk
  • Dry Zone Botanical Garden
    14 min drive
  • Hambantota Beach
    23 min drive

Room options

View all photos for Deluxe Twin Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Single Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Pillow menu
  • 48 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Pillow menu
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds (Ocean)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds (Ocean)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Pillow menu
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed (Ocean)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Ocean)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Pillow menu
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed (Ocean)

Premium bedding, minibar, in-room safe, desk

Premier Suite, 1 King Bed (Ocean)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior

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Parking included
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The price is NZ$111
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Ceylonta Beach Resort and Spa

About the area

Hambantota

A luxury stay in Hambantota awaits you at Shangri-La Hambantota. You'll be 0.1 km (0.1 mi) from Shangri-La's Golf and Country Club and 7 km (4.4 mi) from Dry Zone Botanical Garden. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at CHI, The Spa can include deep-tissue massages, hot stone massages and body wraps along with Ayurvedic treatments and reflexology. The buffet restaurant, Bojun Hala, serves international cuisine and is open for breakfast, brunch, lunch and dinner. With 2 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and free kids' club. Business amenities include meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a sauna. Each morning English breakfast is served between 7:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute drive of this 5-property class Hambantota resort include Kalamatiya Bird Sanctuary and Birds Park.
View more Resorts in HambantotaOpens in a new window

What's nearby

  • Shangri-La's Golf and Country Club - 1 min walk
  • Birds Park - 22 min drive
  • Hambantota Beach - 23 min drive
  • Tangalle Beach - 40 min drive
  • Parewella Natural Swimming Area - 42 min drive

Restaurants

  • ‪Ulpatha Clubhouse & Bar - ‬5 min walk
  • ‪Bojunhala - ‬1 min walk
  • ‪Gimanhala Lounge - ‬1 min walk
  • ‪නෝනගම Village - ‬11 min drive
  • ‪Pela Restaurant - ‬15 min walk

About this property

Shangri-La Hambantota

Luxury resort on the beach, with 3 outdoor pools
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Shangri-La Hambantota, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and a 24-hour health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Hambantota resort.

  • 274 guestrooms or units
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • Built in 2016
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Shangri-La Hambantota offers 274 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Hambantota resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

CHI, The Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, French, German, Hindi, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily English breakfast available 7:30 AM to 10:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Bojun Hala
  • Sera

Things to do

  • 18-hole golf course
  • 24-hour health club
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Hiking/biking trails
  • Library
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 12 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa tub
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 200.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 100.00 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately USD 20 for adults and from USD 10 for children
  • Airport shuttle fee: USD 100 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Shangri Hambantota Resort
Shangri Hambantota
Shangri-La's Hambantota Golf Resort
Shangri-La's Golf Resort
Shangri-La's Hambantota Golf
Shangri-La's Golf
Shangri La Hambantota Resort Spa
Shangri La Hambantota Resort
Shangri La's Hambantota
Shangri-La Hambantota Resort
Shangri-La Hambantota Hambantota
Shangri-La Hambantota Resort Hambantota
Shangri La's Hambantota Golf Resort Spa

Frequently asked questions

What is the cancellation policy at Shangri-La Hambantota?

Shangri-La Hambantota offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Hambantota?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Shangri-La Hambantota on 23 Dec 2024 start from NZ$639.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Hambantota?

Yep, Shangri-La Hambantota has a free self car park and free valet parking.

Are there any beaches close to Shangri-La Hambantota?

The closest beach to Shangri-La Hambantota is Hambantota Beach (7.2 km).

Is there a spa on site at Shangri-La Hambantota?

Yep, CHI, The Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Shangri-La Hambantota have a pool?

Shangri-La Hambantota has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Shangri-La Hambantota have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Hambantota?

Shangri-La Hambantota features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Shangri-La Hambantota a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Shangri-La Hambantota.

Is Shangri-La Hambantota family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Shangri-La Hambantota is a hit with families.

Does Shangri-La Hambantota serve breakfast?

You bet, English breakfast is on offer daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Shangri-La Hambantota?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Hambantota?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Shangri-La Hambantota?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Hambantota?

No, pets are not allowed.

Is there a golf course on site at Shangri-La Hambantota?

Yep, Shangri-La Hambantota has an 18-hole golf course. Golf lessons and mini golf are also available.

Shangri-La Hambantota Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 93 reviews" "
Rating 8 - Good. 23 out of 93 reviews" "
Rating 6 - Okay. 6 out of 93 reviews" "
Rating 4 - Poor. 6 out of 93 reviews" "
Rating 2 - Terrible. 3 out of 93 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Prasadini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, staff members very attentive, delicious food, beautiful resort
Stayed 2 nights in Aug 2024

10/10 Excellent

Prasanga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is transportation
Stayed 1 night in Jul 2024

6/10 Okay

Iliana

Travelled with family
Liked: Cleanliness, room comfort
Ok for families but dated
The hotel is good, but seems as old as if you traveled in time. And the staff is really slow.
Stayed 1 night in Apr 2024

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great service. Amazing place to chill
Stayed 1 night in Jul 2024

4/10 Poor

Iliana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Back to the 90s
It seems that since it first open, no investment has gone into the hotel. Old facilities, very slow service with just a few good service guys trying their best. 70% of them go in circles. It can take an hour to get drinks and pizza. We played golf, tho the caddies try their best, the equipment for rental is incomplete and old. No shop… really poor vision of what this business could do.
Stayed 2 nights in Apr 2024

8/10 Good

Mafooza

Liked: Cleanliness, amenities, property conditions & facilities
Overall we loved all facilities in and around the hotel. Its absolutely amazing. We look for to stay in Shangrila Hambantota during our next vacation in Sri Lankan
Stayed 1 night in Feb 2024

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had to wait for an hour for our room to be ready even though we arrived on time and pre-booked months before. There was no compensation offered either for the inconvenience. The rooms are quite far from the elevators so there was a lot of walking involved just to get anywhere. Apart from that, the hotel was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Maduka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Mikhail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Big and nice facility similar to 5-star hotels in Turkey. Food is quite nice. Area around the hotel is also big and nice. There is nowhere to go other than the hotel area and there is really nothing to do if the weather is not good - no leisure is organized for the hotel guests except for 12.00pm aerobics once a day. Prepare for a one-week waiting like to the spa, they only have 2 massage girls and 1 ayurveda specialist for a huge facility. Ocean is not good for swimming. Sunbathing beds/decks are few and occupied by some guests in the morning and abandoned till the come to enjoy the pool around noon time, so prepare to fight for those to get a space by the pool. Staff is friendly but many of them do not understand English very well or may be there is some other reason, but getting things done - should it be a cup of coffee or getting your laundry bag back to the room can take 5 times more times and efforts than you originally planned. Really this hotel is overestimated and except for a fancy facility and good food, it is the most boring place on Earth.
Stayed 4 nights in Dec 2023

8/10 Good

Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service with good staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who looked after our 18 month old daughter well. Clean and well maintained hotel with links to all main attractions and special services such as helicopter rides.
Stayed 2 nights in Apr 2022

10/10 Excellent

Nesha

Stayed 7 nights in Mar 2022

2/10 Terrible

MELVYN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like many things from China, appearances can be deceiving. Rooms and the hotel grounds may look 5 star but there are so many things such as quality of service, food, drink and the calibre of staff is distinctly low grade that degrade this place to 2 stars. You are treated as a customer, not a guest. When you enter the hotel grounds you are interrogated and your vehicle is searched by security dogs at the top of the access road to the hotel. There is no valet parking and several more facilities have been removed 'due to covid'. After a 3.5-4 hour drive from the airport you will sweat like pig in the entrance hall as the fans are switched off while you wait for a long time to be checked in. There is no air conditioning in this area. When we enquired as to why there is a delay in check in we were ushered away from the queue without explanation by a rude staff member who struggled to speak english! At check in the staff tried charging me for my hotel stay even though I had paid for it on Expedia 1.5 months earlier and they refused my request to settle bills on checkout. They instead insisted I pay a unexpected surcharge of Rs.30000 (nearly £120) at check in to cover potential extras like room service. Which is utter rubbish. The staff have a poor understanding of English, messed up and delayed our order. The prices are extortionate. Before check out a letter was sent to my room explaining the hotel IT system is unreliable and that they would prefer if I settle any bills the nig
Stayed 2 nights in Feb 2022

2/10 Terrible

Mohamad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in sri lanka
I’ve never did any review before, but this hotel made me do one. I booked for two nights for my honeymoon trip in shangri-la Hambantota because it looked amazing in the pictures. I sent them an email informing them that we want something special since we are honeymooners. First when we arrived, the lobby and rooms looked so old although the hotel is 3 years old. What we disliked the most is that everything is paid on the property(any activity) even we asked for golf car tour to see the hotel around since it is huge, they asked for money. The only “special” thing they did for us is throwing some flowers on our bed as “honeymoon decoration”. Their food is below average. The cherry on top was a lizard on the bed before sleep and we couldn’t sleep comfortably. At 8:00 am the cleaning person knocked on the door many times and entered while we were still asleep. I woke up at 8:30 called another hotel and checked out directly. They did nothing about it they were only waiting me to settle the 4$ remaining from the balance😂. Never visit this hotel it is the worst..
Stayed 2 nights in Nov 2021

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great food! Great people!
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lovely hotel but I had cash stolen from my room
I enjoyed my stay a lot in this hotel during the Covid-19 lockdown BUT I had $900 stolen from my purse during the stay. The hotel did carry out an investigation but hey couldn't find the culprit. I would recommend keeping your valuable extra safe when staying in this hotel. This is not what I expected in a 5* hotel but I was a lone female traveller staying in a very empty hotel (less than 10% occupancy) and didn't realise that I would possibly be more susceptible to these types of crimes. Overall the restaurants, rooms and pools are very nice. The downsides are that sea is not suitable for swimming in and the airport is about 4-5 hours drive away.
Stayed 3 nights in Mar 2020

6/10 Okay

Yoko

Liked: Cleanliness, room comfort
Shangri-La Twilight
For a resort of the caliber of Shangri-La the service was more like a business hotel where you have to carry your language into the hotel and where the attendant left you after a lift without coming to the room to explain everything. The food was no where near the status of other hotels in the same category. The concierge was not very inclined to help.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service- very accommodating. Beautiful beach and pools.
Stayed 4 nights in Mar 2020

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amzing stay at Shangri-La Hambantota resort.
Stayed 3 nights in Feb 2020

8/10 Good

C N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great family stay, but very expensive
Travelled with my family, including parents and four year old daughter. Check-in service was excellent. I really appreciated their extra effort to find two rooms next to each other. My daughter loved the pool, water slides and separate kids buffet. The in resort prices are very, very high. I would only come again or recommend to family and friends if they are on a generously priced full-board package.
Stayed 4 nights in Jan 2020

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay and enjoyed the free activities they offer during the day. We played golf and it was a nice course.
Stayed 3 nights in Jan 2020

10/10 Excellent

Al, Jeddah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far is the best resort in Sri Lanka, we just spent 5 days with 2 small children and enjoyed every minute of it. From the food, to the activities, kids centre to the Spa everything was amazing. This our second time at the resort and once again Jeevon from check in staff was amazing and is now a member of our family. He helped us with everything and was always calling and checking on what we required. There really is not enough ways i can express our gratitude to every one there. They have an amazing property with so much todo that you could literally spent a week and never leave. Yalla national park is near and it is the best Safari we had ever been on. We are able to see all the animals in their natural environment. Don't miss out on a Golf cart tour of the property as you will be able to see many animals.
Stayed 4 nights in Jan 2020

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous!
Love, love, love the hotel. My room was gorgeous, spacious and a lovely balcony overlooking the pool and beach. I ordered room service lots, it was super. The breakfast buffet is fabulous too. The staff gave personalised service and were excellent. The hotel has thought of everything, even mosquito coils for the balcony. Spa Ceylon, a wonderful Sri Lankan brand, has jasmine and coconut fragrance just for this hotel. OMGosh. It’s gorgeous! Two people deserve mention. The F and B manager, whose name sadly I can’t recall. He made a point of speaking to me each day, he was so attentive. Sameera Weerathunga from housekeeping. I left my wedding and engagement rings in the safe, when I checked out. He worked so hard to get these to me, I was able to collect them at the Shangri-La booth at Colombo airport. What a superstar! I really hope I can return to this hotel in the future.
What a view from the room!
Peacock almost camouflaged by the hotel towels!
Hotel life guards, watching guests in the sea! They were such lovely lifeguards.
Hotel little gift for new year. What a nice surprise.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Beautiful property, excellent golf course, great location. Staffs need a lot of basic trainings and most of all confidence in what they do and empowerment (perhaps senior leadership need be more hands on). No senior team members to be seen anywhere at the property during our stay apart from the Chef - Ashok. Incredibly talented gentleman. F&B service very poor (except the club house), massive room for improvement for food offerings as well. Loads of plastic debris at the beach.
Stayed 3 nights in Dec 2019

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort and facilities. Staff were also really friendly and helpful.
Stayed 3 nights in Nov 2019