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Vincci Saphir Palace & Spa

5.0 star property
Stylish beach retreat with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Vincci Saphir Palace & Spa

Indoor pool, outdoor pool, pool loungers
Lobby sitting area
Sauna, hot tub, Turkish bath/hammam, body treatments, body wraps
Premium bedding, minibar, in-room safe, desk
Sauna, hot tub, Turkish bath/hammam, body treatments, body wraps

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Room service
  • Gym
The price is NZ$238
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
Boulevard 7 Novembre, Yasmine, Hammamet, 8052
  • Carthage Land
    6 min walk
  • Casino La Medina
    6 min walk
  • free style
    5 min walk
  • Enfidha (NBE)
    32 min drive

Room options

View all photos for Standard Double Room, Pool View

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Pool View

Highlights

Balcony
Air conditioning
TV
Renovated in 2019
Premium bedding
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Pool View

Premium bedding, minibar, in-room safe, desk

Single Room, Pool View

Highlights

Balcony
Air conditioning
TV
Renovated in 2019
Premium bedding
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room, Pool View

Premium bedding, minibar, in-room safe, desk

Standard Triple Room, Pool View

Highlights

Balcony
Air conditioning
TV
Renovated in 2019
Premium bedding
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Balcony
Air conditioning
TV
Renovated in 2019
Separate bedroom
Premium bedding
Private bathroom
Bidet
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Sea View

Premium bedding, minibar, in-room safe, desk

Standard Triple Room, Sea View

Highlights

Balcony
Air conditioning
TV
Renovated in 2019
Premium bedding
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room, Sea View

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Sea View

Highlights

Balcony
Air conditioning
TV
Renovated in 2019
Premium bedding
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Single Room, Sea View

Premium bedding, minibar, in-room safe, desk

Single Room, Sea View

Highlights

Balcony
Air conditioning
TV
Renovated in 2019
Premium bedding
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sea view
  • Sleeps 1
  • 1 Single Bed

Similar properties

Pool

Mehari Hammamet

All-inclusive
Spa
Parking included
Free WiFi
3.5 out of 5, Good, (177)
The price is NZ$115
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Mehari Hammamet

About the area

Hammamet

A luxury stay in Hammamet awaits you at Vincci Saphir Palace & Spa. Within just a 10-minute stroll, you'll find Carthage Land and Casino La Medina. Highlights at this beach hotel include 2 restaurants, a full-service spa and a nearby private beach. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Yasmine, is open for breakfast and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, outdoor swimming pool, gym and Turkish bath/hammam. Business travelers can take advantage of a meeting room, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Near this 5-property class Hammamet hotel, you'll find Yasmine Hammamet.

What's nearby

  • Carthage Land - 6 min walk
  • Casino La Medina - 6 min walk
  • Yasmine Hammamet - 11 min walk
  • Port Yasmine - 13 min walk
  • Yasmine Beach - 18 min walk

Getting around

  • Tunis (TUN-Tunis - Carthage Intl.) - 61 min drive

Restaurants

  • ‪Café Oum Kalthoum - ‬6 min walk
  • ‪Kitchenette - ‬8 min walk
  • ‪Cafe El Bey - ‬6 min walk
  • ‪la perla beach - ‬11 min walk
  • ‪El Khima Mehari Golden Yasmin El Hammamet - ‬9 min walk

About this property

Vincci Saphir Palace & Spa

Stylish beach retreat with outdoor pool
Some rates at Vincci Saphir Palace & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Unwind on the hotel's private sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Vincci Saphir Palace & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as windsurfing and waterskiing.

Free breakfast is served daily. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers an outdoor pool, a children's pool and a steam room. Self parking is free. A complete renovation of Vincci Saphir Palace & Spa was completed in December 2019.

Smoking is allowed in designated areas at this 5-star Hammamet hotel.

  • 1 building
  • 236 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2005
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Vincci Saphir Palace & Spa offers 236 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Televisions come with satellite channels.

Bathrooms include a separate bath and shower, dressing gowns, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

Languages

Arabic, English, French, German

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Le Voile d or
  • Yasmine

Things to do

  • Bowling alley
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Motor boating
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • Bowling alley
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: TND 12.00 per person, per night, up to 10 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 29 October to 30 June.

Property is also known as

Iberostar Palace
Iberostar Saphir
Iberostar Saphir Palace
Iberostar Saphir Palace Hammamet
Iberostar Saphir Palace Hotel
Iberostar Saphir Palace Hotel Hammamet
Saphir Palace
Accor Saphir Palace Hammamet
Saphir Palace Hotel Hammamet
Saphir Palace Hotel
Saphir Palace Hammamet
Sofitel Hammamet
Hammamet Sofitel
Saphir Palace Spa

Frequently asked questions

What is the cancellation policy at Vincci Saphir Palace & Spa?

Vincci Saphir Palace & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Vincci Saphir Palace & Spa?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at Vincci Saphir Palace & Spa on 10 Jan 2025 start from NZ$225.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Vincci Saphir Palace & Spa?

Yep, Vincci Saphir Palace & Spa has a free self car park.

Are there any beaches close to Vincci Saphir Palace & Spa?

Yep, Vincci Saphir Palace & Spa is a short 18-minute walk from Yasmine Beach. Fun beach activities include waterskiing and windsurfing. You can also find motor boats.

Is there a spa on site at Vincci Saphir Palace & Spa?

Yep, there is an onsite spa at Vincci Saphir Palace & Spa. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Vincci Saphir Palace & Spa have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Vincci Saphir Palace & Spa have a waterslide?

No, there is no waterslide at Vincci Saphir Palace & Spa, but Carthage Land is a short 6-minute walk away.

What luxury perks are available at Vincci Saphir Palace & Spa?

Vincci Saphir Palace & Spa features a full-service spa, an outdoor pool and an indoor pool.

What makes Vincci Saphir Palace & Spa a romantic place to stay?

A hot tub and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Vincci Saphir Palace & Spa.

Is Vincci Saphir Palace & Spa family-friendly?

You bet! With amenities such as a children's pool, laundry facilities and an on-site bowling alley, it's no surprise that Vincci Saphir Palace & Spa is a hit with families.

Does Vincci Saphir Palace & Spa serve breakfast?

Yeah, complimentary buffet breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Vincci Saphir Palace & Spa?

No, Vincci Saphir Palace & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Vincci Saphir Palace & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Vincci Saphir Palace & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Vincci Saphir Palace & Spa?

No, pets are not allowed.

Vincci Saphir Palace & Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 46 out of 157 reviews" "
Rating 8 - Good. 50 out of 157 reviews" "
Rating 6 - Okay. 26 out of 157 reviews" "
Rating 4 - Poor. 18 out of 157 reviews" "
Rating 2 - Terrible. 17 out of 157 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Ali

Liked: Staff & service
Did not like not cleaning the room every day and elevators out of order
Stayed 2 nights in Jun 2024

2/10 Terrible

Kyle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
a terrible stay and an ugly hotel
the hotel had no air conditioning. it didn't work at all. not great when it's in the 80's (high 20's C) at night. I asked for someone to fix it, the staff said all rooms are like this. In the advertisement they said they did have air conditioning. It was also a dirty hotel room that wasn't well laid out. I'd advocate avoiding this place.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Lovely hotel affected by challengin
Stayed here before. Lovely spacious room and bathroom. Not as thoroughly cleaned as I woud have expected for a 5* as evidenced by hairs in bathroom and shower and sand on console table and floor. Staff generally ok and friendly but not as warm/attentive as in some other local hotels. Reasonable and fairly standard meal selection. Good salads and some freshly cooked foods (grilled fish, pizza, pasta omelettes etc.) Limited 'animation' more suited to couples seeking a quiet break than families with young children. Would stay again
Stayed 2 nights in Oct 2023

8/10 Good

Nadhir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Sep 2022

6/10 Okay

Bahia

Travelled with family
This is not a 5 star hotel.
The food for breakfast was limited and not good. The restaurant was not clean, no AC,flies arpund the food, dust on windows, cabinets, vases, dirty table clothes, plastic caps, no spoon available. Juice was not fresh. The first room we got was a work in progress. Doety and damaged curtains, dirry sheets, toilet not cleaned, towel on the floor, mini fridge on the floor, dirty Windows, 2 exteas twin beds were in tje room, and.no shower..we did ask them to give us another room...the other room was cleaner a little bit, but there were no rowels until we asksd for them. Please check hotels nwforw you gibe wrong infos to people
Stayed 1 night in Sep 2022

8/10 Good

Mourad

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! I have visited Hammamet many times having lived in Tunisia now for more than 3 years and this is one of my top hotels. Hotel staff was friendly and welcoming. The room had a beautiful view of the sea and is steps away from its private well kept beach. The breakfast was good as well. Its also only a short walk to the marina where you can find cafes and restaurants. The pool was also big and clean.
Stayed 1 night in Jul 2018

8/10 Good

Sonia

Liked: Cleanliness, staff & service, room comfort
Not a 5 stars hotel. Maybe a 3 1/2 or 4
Our friends went to this hotel for their honeymoon 5 years ago and recommended it. They were as disapointed as we were when they realised nothing had been updaded in 5 years. There was a tear in the (outdated)curtains and stains on the towels. It wasn't dirty, the rooms were spotless. But it wasn't the 5 stars hotel that it was back then. We had a room with sea view and weren't disapointed by that. The food was excellent. We were expecting wifi in the lobby only(as advertised) but it was available in both of our rooms. Their private beach was super clean.
Stayed 1 night in May 2018

6/10 Okay

HAMAD

Liked: Cleanliness
Disliked: Room comfort
Not comfort
Noisy at the room the floors are marble so whenevee other rooms move chairs noise can be heard easily & cairtins are not coverd with black out that prevent light at the room.
Stayed 1 night in Mar 2018

2/10 Terrible

Angry guest, New York, NY

Disliked: Room comfort
Worst hotel experience so far
The hotel is so over priced for its services and quality. At least you would expect a bottle of water at your suite upon check in. AC wasn't working properly, room safe not working, paid for dinner and was informed that I had to pay extra for any drink, including water.
Stayed 1 night in Jul 2017

6/10 Okay

kaies, hd

Disliked: Room comfort
3 stars
Not bad nice beach no activity in September a lots of Algerians tourists very noisy and disrespectful

6/10 Okay

kaies , haddad

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok overall
Not bad ,no bathroom at the beach ,no water to wash your feet from sand ,air condition is shut off in all rooms in September it's 85 deg !!!! I guess they wanna safe money on electricity ,the pool tile is very slippery, the pool is old ,need TLC !! 0 activities what so ever ,same music at the reception for 3 days slow sad piano music ,super boring and sad ...the food was ok the first night but not the second it was kind of cheap /restaurant stuff are friendly except the omelette dude who was complaining that he is not getting paid enough to do his job ..also this hotel has a bunch of rude Algerians tourists ,very noisy peoples and very impolite peoples so be aware ,

4/10 Poor

Omar

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Haroon, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , beach hotel, lots of activities for the kid
Good experience and friendly staff, however watch out for the excursion sales guys especially on arrival when they try to sell you a quad bike or boat trip they will follow u around for the sale. Haggle them as its 1/2 the price outside. Don't pay more than 40 dinars for quad bike , u can get it for 30 outside.

2/10 Terrible

horrid hotel !!, lo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible staff .. Horrid food and dirty place
Been moved from my original booking in a different hotel , this hotel was imposed on us last min . Been given a voucher for a spa treatment and lunch and dinner . The food was terrible .. And regarding the spa it was made impossible for us to attend as we were given restricted times only if an hour slot .. Which take it or leave it .whuch we could not use . The spa personnel really rude !!

8/10 Good

Very happy customer

Liked: Staff & service, room comfort
One of my best holidays!
I stayed at this hotel for 7 nights in October and thoroughly enjoyed my stay. Staff were very helpful and polite (especially lotfi at the reception desk.) I arrived early but my room was prepared for me within half an hour. I also received a complimentary upgrade to a sea view room. The view was stunning and the room was very spacious with my own private balcony. The room looked exactly the same as the pictures on the website which is usually quite rare! I stayed on a half board basis - there was a lot of variety with the food and there was something new every night. I never struggled to find something to eat but the food was a little bland for my taste. The location was brilliant, the beach was on the doorstep and there was a supermarket two minutes away. Port yasemine is only a ten minute walk away and hammamet is a short cab ride. There is also a lovely little cafe (hot2hot) nearby where we had lunch most days for a very small price. A few point for improvement - I could not log into the wifi even in reception for the first few days. Subsequently I managed to get wifi access in the hotel lobby but not in my room. Also, the bathroom/toilet was quite dirty - there were a few permanent stains which were not nice. Overall, this is a lovely hotel, great value for money, great location, staff are brilliant and I would definitely return!

6/10 Okay

Tanuja, London

Liked: Room comfort
Holiday in November
very quite and very few vegetarian option

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel old furniture ...nthing working properly
No thing is working in the spa. Bad food. Bad service...ver old furniture...no mentenance done for entire hotel ...bad management...

4/10 Poor

loulou.FL

Disliked: Cleanliness, staff & service
awful customer service
To start with, this is not a 5 stars hotel by any means! The furniture, carpet and bedding is very old! There are stains on everything. The carpet on the hallways look like it's 100 years old. I stayed there for 5 nights... the room was not cleaned once! They would make the bed while I was gone, but not clean the floors or the bathroom. The balcony looked filfthy when I first arrived and it was never cleaned, dispite the fact that I requested it to be. The staff was extremely rude and unhelpful starting from the gentleman at front desk. They all look miserable at their job and are not afraid to show how much they don't care. Breakfast was nothing special, not much variety. Dinner was better, more options. The location is not bad, there are some shops and restaurants within walking distance. The hotel is right in front of the beach. I did not go in the water at all... the beach is the dirtiest I have ever seen. There is trash all over!!! Unbelieavly dirty! I would not recommend this hotel for anyone unless you have a very small budget.

6/10 Okay

satinder, england

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
average
nice hotel, nice pool and beach. food was pretty much the same everyday for our week, so lack of variety made it boring especially with a young child. rooms dont have irons which is disapointing for a 5* hotel so you have to pay to use their ironing service. some staff were friendly, although the majority were rude (especicially cleaning staff) and need lessons on customer services.

8/10 Good

hasan, london

Fantastic see view hotel
I would rate this hotel as 4 star hotel not 5 star. Rooms of this hotel need upgrading. Staff members are ok but sometimes they looked tired. We stayed 5 days and saw same people working from breakfast to dinner. In the reception lutfi was very helpful.

2/10 Terrible

Funky D, North

Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy Customer
This has not been a holiday but an endurance test which I think I passed with flying colours. This is not a five star hotel. At best four star rating with much improvement to be made by the hotel management. The staff seem to have a really bad attitude with certain guests that has not gone unnoticed by myself and others. They ignore certain guests and are over familiar with guests that are tipping them. They walk a fine line between downright rudeness and over familiarity with paying guests. If you enjoy drinking to the small hours and sunbathing all day this is the ideal holiday choice, but then you might have just picked Benidorm for a travel destination. The staff are the main problem of this hotel they are very artificial not genuine. My travel companion said good morning to the man in the restaurant making omelettes he completely ignored her and smiled and said hello to another guest. The similar thing happened when I went to reception half way through talking to me the woman at reception just turned away and started dealing with another customer's enquiry. Only when I said I wanted the hotel mangers name did I get the attention of these rude staff. The man at the reception panicked and said do I want to put a claim in. Now why would they be worried that I speak to the hotel manager unless they had something to be guilty about. A complaint is going into this hotel. I never want to visit this place again with these horrid staff, one visit was enough.

6/10 Okay

honeymooners, mr n mrs

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Decent hotel however not worthy of 5 stars
We stayed here recently after reading some excellent reviews. The location is beautiful, a short walk away from the marina. The hotel overall is nice however definitely not worthy of 5 stars. The room was lovely and spacious with an amazing view of the sea. The food was decent however after a mix up with our board basis we felt that the whole situation was handled extremely unprofessionally by the restaurant manager. Rude ,arrogant man. Not expected of a 5 star hotel. The spa staff were by far the most warm and welcoming. Doubt we will return though

8/10 Good

Cherif Algeria

Liked: Cleanliness, staff & service, room comfort
Great holliday in Hammamet
I really appreciated the week we paased in the Saphire Hotel, everything was almost perfect if we except the week end, the food wasn't good as it was the other days...I will return for sure