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voco Lythe Hill Hotel & Spa, an IHG Hotel

4.0 star property
Hotel in Haslemere with full-service spa and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for voco Lythe Hill Hotel & Spa, an IHG Hotel

Indoor pool
Front of property
Breakfast, lunch, dinner served; British cuisine, garden views
In-room safe, individually decorated, desk, laptop workspace
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Petworth Road, Haslemere, England, GU27 3BQ
  • Haslemere Educational Museum
    3 min drive
  • Halsemere Hall
    3 min drive
  • Chiddingfold Golf Club
    5 min drive
  • London (LHR-Heathrow)
    72 min drive

Room options

View all photos for Premium Room, 1 Queen Bed with Sofa bed

In-room safe, individually decorated, desk, laptop workspace

Premium Room, 1 Queen Bed with Sofa bed

Highlights

Individually decorated
Heating
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 33.6 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, individually decorated, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

In-room safe, individually decorated, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Individually decorated
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, individually decorated, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Kitchen

Room amenity

Suite, 1 Bedroom, Kitchen

Highlights

Individually decorated
Heating
Kitchen
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

In-room safe, individually decorated, desk, laptop workspace

Standard Room

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 Queen Bed, Accessible

Free toiletries, hair dryer, towels, soap

Premium Room, 1 Queen Bed, Accessible

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Single Beds

In-room safe, individually decorated, desk, laptop workspace

Premium Room, 2 Single Beds

Highlights

Individually decorated
Heating
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 33 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (up to 3 guests)

In-room safe, individually decorated, desk, laptop workspace

Suite, 1 Bedroom (up to 3 guests)

Highlights

Individually decorated
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, individually decorated, desk, laptop workspace

Premium Room, 1 King Bed

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Free toiletries, hair dryer, towels, soap

Standard Room, 1 Queen Bed, Accessible

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, individually decorated, desk, laptop workspace

Standard Room, 2 Single Beds

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Accessible, Kitchen

In-room safe, individually decorated, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Kitchen

Highlights

Individually decorated
Heating
Kitchen
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Bath Shower Combination)

In-room safe, individually decorated, desk, laptop workspace

Standard Room, 1 Queen Bed (Bath Shower Combination)

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

In-room safe, individually decorated, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Individually decorated
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Front of property
Old Thorns Hotel & Resort
Pool
Spa
Parking included
Free WiFi
4.1 out of 5, Very good, (881)
The price is NZ$267
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Old Thorns Hotel & Resort

About the area

Haslemere

At voco Lythe Hill Hotel & Spa, an IHG Hotel you'll be 2.7 km (1.7 mi) from Haslemere Educational Museum and 2.9 km (1.8 mi) from Halsemere Hall. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Tudor Inn Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and steam room. Plus you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this 4-property class Haslemere hotel include South Downs National Park and Surrey Hills.

What's nearby

  • Haslemere Educational Museum - 3 min drive - 2.6 km
  • Halsemere Hall - 3 min drive - 2.7 km
  • Hindhead Commons and the Devil's Punch Bowl - 9 min drive - 7.9 km
  • South Downs National Park - 14 min drive - 13.4 km
  • Dunsfold Park - 17 min drive - 17.1 km

Getting around

  • Haslemere Station - 4 min drive
  • Heathrow Airport (LHR) - 72 min drive

Restaurants

  • ‪The Mill - ‬6 min drive
  • ‪Dylan's Ice Cream - ‬5 min drive
  • ‪Half Moon - ‬5 min drive
  • ‪The Lions Den Cafe - ‬5 min drive
  • ‪The White Horse - ‬3 min drive

About this property

voco Lythe Hill Hotel & Spa, an IHG Hotel

Hotel in Haslemere with full-service spa and fitness centre
Voco Lythe Hill Hotel & Spa, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, a terrace, and a garden are also featured at the business-friendly voco Lythe Hill Hotel & Spa, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4-star Haslemere hotel.

  • 43 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1475
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Beauty salon
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Voco Lythe Hill Hotel & Spa, an IHG Hotel offers 43 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Hindi, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tudor Inn Restaurant

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Magnifying mirror
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Built in 1475
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.95 per person
  • Rollaway bed fee: GBP 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

Property is also known as

voco Lythe Hill Hotel & Spa, an IHG Hotel
voco Lythe Hill Hotel & Spa, an IHG Hotel
voco Lythe Hill Hotel & Spa, an IHG Hotel
voco Lythe Hill Hotel & Spa, an IHG Hotel
voco Lythe Hill Hotel & Spa, an IHG Hotel
voco Lythe Hill Hotel & Spa, an IHG Hotel Hotel
voco Lythe Hill Hotel & Spa, an IHG Hotel Haslemere
voco Lythe Hill Hotel & Spa, an IHG Hotel Hotel Haslemere

Frequently asked questions

What is the cancellation policy at voco Lythe Hill Hotel & Spa, an IHG Hotel?

Voco Lythe Hill Hotel & Spa, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at voco Lythe Hill Hotel & Spa, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at voco Lythe Hill Hotel & Spa, an IHG Hotel on 24 Nov 2024 start from NZ$176.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at voco Lythe Hill Hotel & Spa, an IHG Hotel?

Yep, voco Lythe Hill Hotel & Spa, an IHG Hotel has a free self car park.

Is there a spa on site at voco Lythe Hill Hotel & Spa, an IHG Hotel?

Yep, there is an onsite spa at voco Lythe Hill Hotel & Spa, an IHG Hotel. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does voco Lythe Hill Hotel & Spa, an IHG Hotel have a pool?

Voco Lythe Hill Hotel & Spa, an IHG Hotel has an indoor pool.

Is voco Lythe Hill Hotel & Spa, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as travel cots in the guestrooms, it's no surprise that voco Lythe Hill Hotel & Spa, an IHG Hotel is a hit with families.

Does voco Lythe Hill Hotel & Spa, an IHG Hotel serve breakfast?

Yep, buffet breakfast is offered on weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at voco Lythe Hill Hotel & Spa, an IHG Hotel?

No, voco Lythe Hill Hotel & Spa, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at voco Lythe Hill Hotel & Spa, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at voco Lythe Hill Hotel & Spa, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at voco Lythe Hill Hotel & Spa, an IHG Hotel?

No, only service animals are allowed.

voco Lythe Hill Hotel & Spa, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 191 out of 404 reviews" "
Rating 8 - Good. 133 out of 404 reviews" "
Rating 6 - Okay. 49 out of 404 reviews" "
Rating 4 - Poor. 19 out of 404 reviews" "
Rating 2 - Terrible. 12 out of 404 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Rupert

Travelled with family
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2024

8/10 Good

Jonathan

Liked: Staff & service
Amazing but moved room
Amazing place, great service however our room flooded with sewage so had to be moved. Member of staff who arranged this was quick and curious however did feel a little let down as 'it was well known' to happen in this room
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be incredible but some staff let it down
Bad seeds within the Staff ruin the experience to be fair. Wrong orders, terrible food and its prices are gastro. Great location. Don’t dine there!
Stayed 1 night in Apr 2024

10/10 Excellent

Rey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, I requested a room in the ground floor because my companion is not able to go up the stairs and reception managed to move our room from 2nd floor to the ground floor. Thank you! The room was spacious, very clean and very modernly designed. Breakfast is a buffet with lots of choices and everything delicious. Restaurant dining experience was also great with a bar just next door. Haven’t checked the pool and spa which I missed. Staff are accommodating, friendly and hardworking. Very convenient with the wedding venue and reception only a minute away which was decorated amazingly beautiful. Overall, it’s a lovely place to stay and I highly recommend it.
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Although the premium room was nice the walls were so thin we could hear the people in the next room as if they were in our room with us. The 'spa' looked tired and old was full of raucus children just as you would expect at holiday camp and also people who were not staying at the hotel. No treatments were available and we were told they were all booked up until end of april. Parking was awful and we were expexted to park in a remote overflow car park full of shipping comtainers. We left without staying as they couldnt offer us an alternative room and were also told we would have to wait for the refund to be authorised by a supervisor. Extremely unhappy with service and ameneties as we travelled a significant distance to get there.
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeymoon Heaven
Spent a couple of nights here after getting married nearby. We were upgraded to the King suite i think, was incredible & made a special couple of nights even more amazing. All the staff were friendly, polite & helpful. Absolutely no complaints
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular stay
The room, staff and food are all brilliant
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The room is freshly decorated, the pool and spa area is outdated, the changing room had no air
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall really nice, minor issues
It was overall a good experience and stay. Staff were friendly. We arrived at 1:30AM and was stood trying to check in for what felt like an eternity. Some miscommunication and our room was wrong (booked suite and somehow ended up with two single beds pushed together)? We were upgraded at no extra charge which was really nice, thank you!! There was more water coming out of the bottom of the shower head than the actual head. Smelled damp upon entering but aired it out and got used to the smell. Despite this, staff were great and really added the value to the stay. Thank you again!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Sumaya, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was booked for a birthday gateway, and it was a brilliant trip. The hotel had a cake and a sweet message waiting in the room. The room itself was beautiful, warm, clean, and spacious. The food options were nice, with plenty of varieties to pick from. Spa was great too. Highly recommended if you want a quiet gateway. Thank you
Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our two night stay at New Year. Nice restaurant with great breakfast. Very well organised New Year event which was good fun. Decent size pool with sauna and steam room, we didn't try out the other spa facilities though. The hotel itself is deep in the countryside so it's a 5 minute drive to Haslemere for other dining options. Some lovely walks around the hotel, there's a nearby farm with horses. Only negative is part of the car park has big potholes, could do with resurfacing.
Stayed 2 nights in Dec 2023

8/10 Good

ralitsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay
We stayed for 3 nights in a Lodge suite, the room was new and clean, however some signs of neglect around the shower room floor and cobwebs in the skylight windows, but overall good condition throughout, very quiet due to the position of the bedroom, no immediate neighbours either side, which was amazing given we were travelling with a toddler and were probably a bit noisy very early in the morning. The hotel has been refurbished fairly recently. All staff was friendly, the breakfast was very good, we ordered room service on one of the nights and the food was alright but it was a bit unclear how/to whom you order, more clarity would help. The pool area was good, pool water temperature was warm, the spa was fully booked, so we didn’t try it but it seemed busy. Waitrose 4 min drive away, convenient for some shopping. Plenty of parking. Some little issues like our room was never added to the breakfast list, so we had to explain every day, the room service instructions as mentioned above and some cleaning issues, but nothing that couldn’t be fixed easily, overall I would stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jane

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Lovely overnight stay in a nice room with comfortable bed and bedding. However it was very difficult to find the spa in the dark, it wouldn’t be easy in the light unless you knew where you were going and which door to get in! Fabulous breakfast
Stayed 1 night in Dec 2023

2/10 Terrible

Conor

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The restaurant was closed so the choice was pizza or chips, 2 lengthy fire alarms at 3:00 and 3:30 due to a malfunction, half the stuff doesn’t work in the rooms , water either boiling or cold, sauna not working. Staff are extremely friendly but little they can do with such shabby managemebt
Stayed 3 nights in Nov 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel, great for a short break. Would be lovely for a wedding venue. Lovely clean, modern room with chic bathroom. Nice pool and spa area. Facial treatment with Theresa was one of the best I've ever had. Food great, especially breakfast. Only minor irritation was that we asked twice, once on booking and again at the table, for one person to have no cheese or butter on their Afternoon Tea, but it still came up with butter on..... And also we had to ask for plates (!) and sugar for the coffee....... Overall, a great stay.
Stayed 1 night in Nov 2023

8/10 Good

Agnes

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed in! Absolutely stunning grounds and great service, will definitely be returning!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor standards of hygiene / customer service
Tested positive for Covid on day of visit. Refused to cancel reservation (or offer any alternative date or discount) and insisted over phone that it’s all fine to still come and no problem using all facilities. Zero duty of care or concern for their staff or other hotel guests. Used IHG hotels for a long time and used to be good, although cleanliness and customer service has really gone downhill recently. Would have real concern if you’re considering booking and in a med / high health risk category PS: I didn’t end up going to the hotel out of personal concern for their staff and guests, although a shame this is not their priority too
Stayed 1 night in Sep 2023