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Hilton Hefei

5.0 star property
Luxury hotel connected to a railway/underground station in Yaohai with 3 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hilton Hefei

Meeting facility
3 indoor pools
Presidential Suite
Daily buffet breakfast (CNY 108 per person)
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
The price is NZ$117
includes taxes & fees
16 Nov - 17 Nov

Explore the area

Map
198 Shengli Road, Hefei, Anhui, 230011
  • Jiaonu Fanzhong Temple
    3 min drive
  • Xiaoyaojin Park
    4 min drive
  • Li Hongzhang Former Residence
    4 min drive
  • Hefei (HFE-Xinqiao Intl.)
    45 min drive

Room options

View all photos for TWIN HILTON DELUXE PLUS

1 bedroom, premium bedding, free minibar items, in-room safe

TWIN HILTON DELUXE PLUS

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
Pillow menu
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

1 bedroom, premium bedding, free minibar items, in-room safe

Executive Suite, 1 King Bed, Business Lounge Access

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Executive Lounge
Free cots/infant beds
Kitchenette
Fridge
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Premium Suite

1 bedroom, premium bedding, free minibar items, in-room safe

King Premium Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Minibar (some free items)
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

Executive Room, 1 King Bed, Business Lounge Access

Executive Room, 1 King Bed, Business Lounge Access

Highlights

Balcony or patio
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
Pillow menu
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
Minibar (some free items)
  • 314 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Business Lounge Access

Executive Room, 2 Single Beds, Business Lounge Access

Executive Room, 2 Single Beds, Business Lounge Access

Highlights

Balcony or patio
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
Pillow menu
  • 41 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite

Two Bedroom Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
  • 123 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for KING HILTON DELUXE PLUS

KING HILTON DELUXE PLUS

KING HILTON DELUXE PLUS

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
Pillow menu
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Hilton Deluxe

Aqua View

King Hilton Deluxe

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
Pillow menu
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Deluxe Suite

Fridge, oven, coffee/tea maker

King Deluxe Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Minibar (some free items)
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Hilton Deluxe

1 bedroom, premium bedding, free minibar items, in-room safe

Twin Hilton Deluxe

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
Pillow menu
Premium bedding
  • 41.0 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Vr Featured Double Bed Room (Cinema + Gaming)

1 bedroom, premium bedding, free minibar items, in-room safe

Vr Featured Double Bed Room (Cinema + Gaming)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Oxygen Bar Double Bed Room

1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Oxygen Bar Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Comfy Deluxe Family Friendly Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Comfy Deluxe Family Friendly Suite

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Deluxe Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Presidential Suite

  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Deluxe Standard Room

1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Standard Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe Standard Room

1 bedroom, premium bedding, free minibar items, in-room safe

Superior Deluxe Standard Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Queen Room

1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Premium Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite - 2-Bedroom

1 bedroom, premium bedding, free minibar items, in-room safe

Family Suite - 2-Bedroom

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Executive Standard Room

1 bedroom, premium bedding, free minibar items, in-room safe

Executive Standard Room

  • Sleeps 2
  • 2 Single Beds

View all photos for 3-bedroom And 1-living Room Suite

1 bedroom, premium bedding, free minibar items, in-room safe

3-bedroom And 1-living Room Suite

  • Sleeps 5
  • 1 King Bed

View all photos for Superior Deluxe Queen Room

1 bedroom, premium bedding, free minibar items, in-room safe

Superior Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Vr Featured Twin Room (Cinema + Gaming)

1 bedroom, premium bedding, free minibar items, in-room safe

Vr Featured Twin Room (Cinema + Gaming)

  • Sleeps 2
  • 2 Single Beds

View all photos for Excutive Queen Room

1 bedroom, premium bedding, free minibar items, in-room safe

Excutive Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Executive Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
The Westin Hefei Baohe
Pool
Spa
Parking included
Free WiFi
4.2 out of 5, Very good, (35)
The price is NZ$184
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Westin Hefei Baohe

About the area

Hefei

Hilton Hefei places you in the heart of Hefei, connected to a railway/underground station and 1.9 km (1.2 mi) from Jiaonu Fanzhong Temple. Highlights at this luxury hotel include 3 restaurants, 3 indoor swimming pools and a full-service spa. .With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the nightclub, gym, outdoor tennis court and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Yaohai hotel include Li Hongzhang Former Residence and Xiaoyaojin Park.

What's nearby

  • Baohe Park - 3 min drive
  • Li Hongzhang Former Residence - 4 min drive
  • Anhui Museum - 4 min drive
  • Anhui University - 7 min drive
  • University of Science and Technology of China - 8 min drive

Getting around

  • Dalianlu Station - 12 min drive
  • Hefei (HFE-Xinqiao Intl.) - 45 min drive

Restaurants

  • ‪金汉斯 - ‬2 min walk
  • ‪伯朗咖啡 - ‬4 min walk
  • ‪鑫福源酒楼 - ‬1 min walk
  • ‪旷世饮品有限公司嘉华茶艺 - ‬7 min walk
  • ‪合肥百氏味食品有限公司 - ‬3 min walk

About this property

Hilton Hefei

Luxury hotel connected to a railway/underground station in Yaohai with 3 restaurants
As a guest of Hilton Hefei, you'll find a full-service spa, 3 indoor swimming pools, an outdoor tennis court, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business centre and meeting rooms are available. A children's pool, a nightclub, and a hot tub are also featured at the luxury Hilton Hefei. An airport shuttle during limited hours is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Hefei hotel.

  • 532 guestrooms or units
  • 26 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2006
  • Nightclub
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hilton Hefei offers 532 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies or patios. Beds feature premium bedding. LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers, laptop-compatible safes and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Seven Heaven SPA has 26 treatment rooms. Services include massages. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 40 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 5:30 AM to 8:30 PM
  • Parking on site (CNY 50 per night)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: CNY 108 for adults and CNY 54 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • 3 indoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 26 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Oven
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 200.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 108 for adults and from CNY 54 for children
  • Fee for in-room wireless Internet: CNY 40 per day (rates may vary)
  • Airport shuttle fee: CNY 25 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 25 (one-way), (up to 18 years old)
  • Self-parking fee: CNY 50 per night
  • Rollaway bed fee: CNY 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hefei Hilton
Hilton Hefei
Hilton Hotel Hefei
Hilton Hefei China - Anhui
Hilton International Hefei
Hilton Hefei Hotel
Hilton Hefei China - Anhui
Hilton Hefei Hotel
Hilton Hefei Hefei
Hilton Hefei Hotel Hefei
Hilton Hefei China - Anhui
Hilton International Hefei

Frequently asked questions

What is the cancellation policy at Hilton Hefei?

Hilton Hefei offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Hefei?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Hefei on 16 Nov 2024 start from NZ$116.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Hefei?

Yep, Hilton Hefei has a self car park for CNY 50 per night.

Is there a spa on site at Hilton Hefei?

Yep, Seven Heaven SPA is available for guests. You'll enjoy services like massages.

Does Hilton Hefei have a pool?

Hilton Hefei has 3 indoor swimming pools and a kids' pool.

What luxury perks are available at Hilton Hefei?

Hilton Hefei features 3 indoor pools, a full-service spa and a nightclub. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Hilton Hefei a romantic place to stay?

1 hot tub and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Hefei.

Is Hilton Hefei family-friendly?

You bet! With amenities such as a children's pool and free food shopping service, as well as free infant beds in the guestrooms, it's no surprise that Hilton Hefei is a hit with families.

Are there hot tubs in the rooms at Hilton Hefei?

No, but there are deep-soaking baths in the guestrooms.

Does Hilton Hefei serve breakfast?

You bet, buffet breakfast is served daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Hilton Hefei?

No, but there's an airport shuttle that runs from 5:30 AM - 8:30 PM for a fee.

Is there a bar or restaurant at Hilton Hefei?

Yep, Hilton Hefei has 3 restaurants.

What time are check-in & check-out at Hilton Hefei?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hilton Hefei?

No, pets are not allowed.

Hilton Hefei Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 62 out of 111 reviews" "
Rating 8 - Good. 38 out of 111 reviews" "
Rating 6 - Okay. 5 out of 111 reviews" "
Rating 4 - Poor. 2 out of 111 reviews" "
Rating 2 - Terrible. 4 out of 111 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room service needs to improve its food quality and delivery service. Missing of food items ordered and the presentation is poor. Staff service is good though.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and resting
Room service was nice Breakfast was also great
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
good pool was nice
Stayed 1 night in Feb 2021

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
breakfast was good VIP lounge was ok Pool was nice their hamburgers for room service are good friendly staff chinese restaurant in lobby was good nice view
Stayed 1 night in Dec 2020

10/10 Excellent

Hongzhuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, and convenient
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the hotel is well maintained and in great condition.
Stayed 4 nights in Oct 2019

10/10 Excellent

Winne, SF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good. Clean and beautiful. I definitely will book it next time.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in.hefei
Food and pool were great. Room service burger was best in hefei. Desserts at dinner were nice too... wifi was a little weak at times in the room but the staff and room were nice
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Overall Hotel
The hotel is very clean and the staff very friendly. Not much by means of food within walking distance; however, if you're willing to take the local train a few stops, there are numerous options to choose from. The local train is right outside the Hilton property.
Stayed 1 night in Feb 2019

8/10 Good

Cheong

Liked: Staff & service, room comfort
Ben jie
Overall I still happy to stay here again.
Stayed 13 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel with excellent services and reasonable price. During the world cup play, the big screen for the guests to watch is definitely plus.
Stayed 5 nights in Jul 2018

10/10 Excellent

Aszhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cheong

Liked: Staff & service, property conditions & facilities, room comfort
Is neat and convenient place
Overall is very great hotel I ever stay in Hefei.

10/10 Excellent

michael, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain
This is my 2nd time to stay here. The first time was not a good experience but this time was excellent.. The lunch , especially sushi and goat steak were GREAT... The goat meat was the best ever and their cheesecakes and breads were marvelous! The pool was nice too . IT was heated and had a hot tub and kids pool as well as a big pool. It had a place for tennis and badminton too. TheInternet in the business room and guest room was high speed and the happy hour food and drinks were good. I asked how much and I swear she said 19 nineTEEN but the snack bar was 90 / but i believe she said nineTEEN... not nineDEE... anyway.. that was small matter, just I may have passed if I knew the real price. the workers there are quite friendly, just understand them since English is not well-understood there but they did make a good effort to try and communicate things like prices or directions. The deposit was only 500rmb, not 5000 like someone else commented. Overall, I would definately revisit after they finish the kids cafe. On the website it said there was a kids cafe but it was just a slide and tea party table and swing in the restaurant.

2/10 Terrible

mike, New York

Disliked: Cleanliness, staff & service, room comfort
They would not let me check
I had scanned copy of my passport and not the original passport itself. They nor expedia responded to my effort to rebook or refund in a mutually beneficial way . They charged me 50rmb to use the computer to try and change the booking date. I paid for a room and and wasnt allowed access to stay so i tried to negatiate to get vouchers for meals at dinner or free usage of computer to at least have lunch or get something but no negotiations were made. Overall, instead of accepting my New York ID card or scanned copy of passport they just offerred nothing to cure this online booking for a room and tried to blame chinese or hotel protocol instead of reimbursing or transfering the paid room for other services such as eating a meal there as a voucher or complimentary meal. Also tbey charged me 50 just tonuse their PC to try and change the booking dates. Overal, their rules and regulations were very different than any hotel I ever stayed at and I've booked hotels in over 10 different countries abroad.

8/10 Good

Robin

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Steve, Salt Lake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Train Station
Very convenient location. The room was excellent and staff was kind and helpful. Their English was a little weak but fun trying to communicate

10/10 Excellent

Jungwook, South korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good condition and reasonable price
pretty good place to stay few days, but most of the guest are chinese. so the breakfast is not really for foreigner. on 23floor executive lounge was awsome, cozy and the food was clean and good for me. I could take a rest and do some work. Amenities are same as other Hilton hotel. and the location is a little far from airport but close to train station and the city.

8/10 Good

traveling a lot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very bad guest policies
The hotel is very good with nice facilities, but this time they tried to charge me deposit of 10.000 RMB only for 2 nights and 2 rooms. After a lot of discusdions They charged me 6.000 RMB. This is an excess never experienced before. I don' t know which kind of guest they have, maybe they don' t pay their bills.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Good Hotel

10/10 Excellent

Nicholas, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton
Great standard Hilton Hotel.