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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel in Helen with free breakfast and 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Indoor pool, a heated pool
Exterior
Coffee service
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Pool
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
The price is NZ$190
includes taxes & fees
6 Nov - 7 Nov

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    5 min walk
  • Helen Arts & Heritage Center
    6 min walk
  • Unicoi Hill Park
    6 min walk
  • Gainesville, GA (GVL-Lee Gilmer Memorial)
    51 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Fireplace
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hydromassage showerhead
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Jetted bath
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Country Inn & Suites by Radisson, Helen, GA
Pool
Breakfast included
Parking included
Free WiFi
4.0 out of 5, Very good, (1000)
The price is NZ$199
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Country Inn & Suites by Radisson, Helen, GA

About the area

Helen

At SureStay Hotel by Best Western Helen Downtown you'll be within just a 10-minute stroll of Helen Festhalle and Helen Arts & Heritage Center. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a corner/local shop. Added amenities include coffee/tea in a common area, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .Sights within a 15-minute walk of this Helen hotel include Chattahoochee River and Unicoi Hill Park.

What's nearby

  • Helen Festhalle - 5 min walk
  • Helen Arts & Heritage Center - 6 min walk
  • Charlemagne's Kingdom - 8 min walk
  • Alpine Helen/White County Convention and Visitors Bureau - 10 min walk
  • Helen Tubing & Helen Water Park - 16 min walk

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddy S Restauran - ‬6 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪Hofbrauhaus Restaurant - ‬12 min walk
  • ‪Troll Tavern - ‬4 min walk
  • ‪Spice 55 - ‬11 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with free breakfast and 24-hour front desk
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in common area, and a corner/local shop. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Corner/local shop
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Helen Downtown?

Yep, SureStay Hotel by Best Western Helen Downtown has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on 6 Nov 2024 start from NZ$189.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown has a heated pool and an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a waterslide?

No, there is no waterslide at SureStay Hotel by Best Western Helen Downtown, but Helen Tubing & Helen Water Park is a short 16-minute walk away.

Does SureStay Hotel by Best Western Helen Downtown serve breakfast?

Yeah, guests love the free continental brekkie here! Served daily from 6:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at SureStay Hotel by Best Western Helen Downtown?

No, SureStay Hotel by Best Western Helen Downtown does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Helen Downtown?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Hotel by Best Western Helen Downtown?

No, only service animals are allowed.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1014 reviews" "
Rating 8 - Good. 318 out of 1014 reviews" "
Rating 6 - Okay. 94 out of 1014 reviews" "
Rating 4 - Poor. 52 out of 1014 reviews" "
Rating 2 - Terrible. 26 out of 1014 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helen visit
The hotel was conveniently located. Downtown Helen was just down the street. The person at the desk was very helpful and polite. She gave us pointers of what to see and told the history of the town
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Hotelier 😊
We absolutely love Helen, GA. We decided to stay there for our 1st anniversary. We rode in on our motorcycle, with that, made for a long ride. We arrived couple hours earlier than the posted check in time. The clerk said she had a room that wasn't used the day before so we could check in to that room. Plus let us do a late check out. She was very friendly and helpful. The night clerk was just as friendly and helpful. Usually we have crappy service by young people that seem to think customers are bothering them. Not here. We plan to book here when we come back.
Stayed 1 night in Aug 2024

6/10 Okay

Thea

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Sylvia

Travelled with group
Liked: Cleanliness, staff & service
Staff was really nice, all walkable which is awesome. Property / rooms are older but clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Tanja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was decent, older property but updated. Breakfast is cold continental but still good options. Great location, walkable to everything.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the staff was excellent. Knowledgable of the area and very helpful with dining suggestions. The room was nice and clean as well as the pool.
Stayed 3 nights in Jul 2024

8/10 Good

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is conveniently located. Clean and quiet. The lady working the morning front desk was very nice and helpful. Had some issues getting the tv to work but got with the night attendant and got a different remote.
Stayed 1 night in Jul 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very comfortable bed. Great price for location. Clean room
Stayed 1 night in Jul 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfectly located, rooms were very clean, staff was very friendly, nice and ready to assist 24 hrs!! They even called and asked how our rooms were that first evening which was impressive. Breakfast was good not great but acceptable. My only 2 complaints was one of the beds was very hard and uncomfortable. Also, our room key card kept deactivating. Numerous times we had to go to the office to get it corrected, although they were nice about it, it was terribly frustrating. That definitely needs to be addressed
Stayed 3 nights in Jul 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

john

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Carol

Disliked: Cleanliness, property conditions & facilities
Could use deep cleaning & some upgrades.. also they should a slip resistant mat in the tub
Stayed 1 night in Jul 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Staff & service
Stayed 2 nights in Jul 2024

6/10 Okay

Miurel

Stayed 1 night in Jul 2024

10/10 Excellent

Capri

Travelled with family
Liked: Amenities
Within walking distance of Main Street. Clean and friendly staff. Enjoyed our stay!
Stayed 2 nights in Jul 2024

10/10 Excellent

SHARON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the room, proximity to downtown Helen and a very clean pool.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and just right
Stayed 1 night in Jul 2024

6/10 Okay

Jennifer

Travelled with family
The beds were uncomfortable. The towels were paper thin and it took too long for them to bring us extras. The pool was. Loses for most of our stay cause they were trying to figure out the chemicals. The area is beautiful. The property was convenient to everything. They didn’t have an elevator so be prepared to walk steps.
Stayed 2 nights in Jul 2024

8/10 Good

Alona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is near the downtown. ‘‘Twas convenient. The room is clean.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Old buildings
Large gap under the door and on one side..No elevator.NOT Best Western!!
Stayed 1 night in Jul 2024

4/10 Poor

Owen

Liked: Cleanliness, staff & service
The owner of this motel should have to spend a few night in this room. The AC would not remove the humidity. The bedding was so humid that it felt soggy. The owners know there are issues with the system but continue to rent the rooms and ignore the issue. I would sleep in my car before renting a room at this place again. Best Western should visit this placce again, or read some of the reviews.
Stayed 1 night in Jul 2024

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Clean but disappointed
The room and hotel itself was very nice and comfortable. Clean towels, clean sheets, clean bathroom with an awesome bathtub. My problem was with the hotel not having any internet AND the entire door handle came off the door. I had to wake my husband at midnight to help me get it back on ( which would come off every time door was opened) We have a family Verizon plan but in the hotel was zero service and front desk said that it has been down a while and did not know when it would be back up. Not fun with a teenager and no internet. I do wish I had at least known and I could have brought a hotspot at least. I paid way more than I usually pay for a night and just a little disappointed about the stay.
Stayed 1 night in Jul 2024

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location in the heart of the village. The newly renovated rooms with all modern decor, were spotless and comfortable. Surprisingly the staff were not warm or friendly.
Stayed 1 night in Jul 2024