4/10 Poor
Zoe
Travelled with group
2 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY unusual check in. You have to go to the restaurant on high street. We thought it was called bella vita 🤔 but it's actually a taco restaurant. You go in there, then have no idea where to go as no signs inside the shop?
It was only as another couple were stood there looking very confused too, a lady working behind the food counter came over and took us all behind some weird saloon doors into the back room! ...it felt like you were in some sort of escape room as boxes etc everywhere?
She asked me to pay which I then replied I have already...months ago. She said oh yeah...it just made me think I wonder how many people have paid again by accident.
I had to ask her about breakfast to which she replied. There won't be any as we are so booked up
🤔 so I said well we were expecting it as when I paid it was included in the cost.
She told me to text her my bank details and they will refund me some money for the 2 breakfasts... 2 months later ....still no refund for 2 breakfasts
Zoe
Stayed 1 night in Aug 2024