6/10 Okay
Rebecca
28 Jul 2024
Liked: Property conditions & facilities
Disappointing check-in
We arrived early for our 3 o’clock check-in time. When speaking with the front desk at about 1:30 we were told we’d have to wait until three to get a room. That was no problem at all. When I asked about using the fitness center to work out, we were told until our room was ready, that that was not an option because we had to officially check in before being able to use any of the amenities. When I asked about the breakfast I was told that he wasn’t sure where it’s located. I asked a few more questions about the property and all of the answers that were offered were done so with disinterest.
When we arrived later in the day to finally check in the staff was much more helpful however, the cars that were underneath the awning for guest check-in stayed there all afternoon and night and didn’t allow access easy for customers to park and move luggage without getting wet. The first employee we encounter did not make a good first. Impression.
Rebecca
Stayed 1 night in Jul 2024