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Aldea Kuká, Luxury Eco Boutique Hotel

4.0 star property
Lodge with private beach and full-service spa

Choose dates to view prices

Photo gallery for Aldea Kuká, Luxury Eco Boutique Hotel

Exterior
Exterior
Minibar, in-room safe, desk, blackout curtains
2 restaurants, breakfast, lunch, dinner served; international cuisine
Free toiletries, hair dryer, towels, soap
Reviews
8.8

Excellent

Popular amenities

  • On private beach
  • Pool
    PoolPool
  • Breakfast included
    Breakfast includedBreakfast included
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Gym
    GymGym

Explore the area

Map
Calle Paseo Kuka S/N, Isla Holbox, QROO, 77130
  • Popular LocationHolbox Beach1 min walk
  • Popular LocationHolbox Letters16 min walk
  • Popular LocationHolbox Ferry4 min drive

Room options

View all photos for Mangle Tapanco - Superior Double Room

Mangle Tapanco - Superior Double Room

Mangle Tapanco - Superior Double Room

Highlights

Air conditioning
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
In-room safe
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite - Honeymoon Suite

Minibar, in-room safe, desk, blackout curtains

Honeymoon Suite - Honeymoon Suite

Highlights

Air conditioning
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mangle Double - Standard Double Room

Mangle Double - Standard Double Room

Mangle Double - Standard Double Room

Highlights

Air conditioning
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
In-room safe
  • 60 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite - Suite

Master Suite - Suite

Master Suite - Suite

Highlights

Air conditioning
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Palma Real Junior Suite - Deluxe Junior Suite

Palma Real Junior Suite - Deluxe Junior Suite

Palma Real Junior Suite - Deluxe Junior Suite

Highlights

Air conditioning
2 bedrooms
Blackout curtains
Rainfall showerhead
2 bathrooms
Private bathroom
Hairdryer
Minibar
  • 270 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Kuka Superior Suite - Junior Suite

Kuka Superior Suite - Junior Suite

Kuka Superior Suite - Junior Suite

Highlights

Air conditioning
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Aldea Deluxe - Delux Double Room

Minibar, in-room safe, desk, blackout curtains

Aldea Deluxe - Delux Double Room

Highlights

Air conditioning
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Palma Real Signature Suite - Superior Suite

Palma Real Signature Suite - Superior Suite

Palma Real Signature Suite - Superior Suite

Highlights

Air conditioning
2 bedrooms
Blackout curtains
Rainfall showerhead
2 bathrooms
Private bathroom
Hairdryer
Minibar
  • 130 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Aldea Tapanco - Honeymoon Suite Tapanco

Aldea Tapanco - Honeymoon Suite Tapanco | Bathroom

Aldea Tapanco - Honeymoon Suite Tapanco

Highlights

Balcony
Air conditioning
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Mangle Suite - Standard King Room

Mangle Suite - Standard King Room

Mangle Suite - Standard King Room

Highlights

Air conditioning
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
In-room safe
  • 57 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palma Real Suite - Deluxe Suite

Palma Real Suite - Deluxe Suite

Palma Real Suite - Deluxe Suite

Highlights

Air conditioning
2 bedrooms
Blackout curtains
Rainfall showerhead
2 bathrooms
Private bathroom
Hairdryer
Minibar
  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Palma Real Presidential Suite - Presidential Suite

Palma Real Presidential Suite - Presidential Suite

Palma Real Presidential Suite - Presidential Suite

Highlights

Air conditioning
2 bedrooms
Blackout curtains
Rainfall showerhead
2 bathrooms
Private bathroom
Hairdryer
Minibar
  • 140 sq m
  • Sea view
  • Sleeps 6
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Ceiba Handicap - King Room Disability Access

Ceiba Handicap - King Room Disability Access | Bathroom

Ceiba Handicap - King Room Disability Access

Highlights

Air conditioning
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Desk
Located on the ground floor
  • Sleeps 2
  • 1 King Bed

Similar properties

Living area
Holbox Dream Beach Front Hotel
Pool
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (961)
The price is NZ$306
for 1 night
includes taxes & fees
16 Jul - 17 Jul
Holbox Dream Beach Front Hotel

About the area

Isla Holbox

Aldea Kuká, Luxury Eco Boutique Hotel places you steps from Holbox Beach and within a 15-minute stroll of Paseo Kuka Beach Path. Highlights at this beachfront lodge include 2 restaurants, a full-service spa and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, Kukatch, serves international cuisine and is open for breakfast, lunch and dinner. Kuká Bar is the lodge's own bar. Enjoy the outdoor swimming pool, gym and pool loungers as well as access to bike hire. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free local cuisine breakfast is offered between 8:00 AM and noon. There's also the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class Isla Holbox lodge include Punta Mosquito Beach and Main Square.
View more Lodges in Isla HolboxOpens in a new window

What's nearby

  • Holbox Beach - 1 min walk
  • Holbox Letters - 16 min walk
  • Holbox Ferry - 4 min drive
  • Punta Coco - 8 min drive
  • Bioluminescence Beach - 16 min drive

Restaurants

  • ‪Mandarina - ‬14 min walk
  • ‪Roots - ‬15 min walk
  • ‪El Ñañas - ‬11 min walk
  • ‪Capitancapitan - ‬15 min walk
  • ‪El Poblano - ‬15 min walk

About this property

Aldea Kuká, Luxury Eco Boutique Hotel

Lodge with private beach and full-service spa
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Aldea Kuká, Luxury Eco Boutique Hotel such as an outdoor pool and a health club.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach lodge also offers a garden and a terrace.

This 4-star Isla Holbox lodge is smoke free.

  • 45 guestrooms or units
  • 2 dining venues
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • On-site shopping
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Aldea Kuká, Luxury Eco Boutique Hotel offers 45 air-conditioned accommodations with minibars and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 9:30 PM

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to noon
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kuká Bar
  • Kukatch
  • Malix

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool
  • Shopping

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from April 16 2024 to May 31 2024 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Aldea Kuká, Luxury Eco Boutique Hotel

Children and extra beds

  • Children 13 and younger are not allowed at this property. All guests older than 13 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 20000 per stay
  • A tax is imposed by the city: MXN 48.86 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 9088 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • There is limited hot water on site.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • Children 13 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Aldea Kuká
Aldea Kuka, Eco Isla Holbox
Luxury Hotel Boutique Aldea Kuka
Aldea Kuká, Luxury Eco Boutique Hotel Lodge
Aldea Kuká Luxury Eco Boutique Hotel Adults Only
Luxury Eco Hotel Boutique Aldea Kuká Adults Only
Aldea Kuká, Luxury Eco Boutique Hotel Isla Holbox
Aldea Kuká, Luxury Eco Boutique Hotel Lodge Isla Holbox

Frequently asked questions

What is the cancellation policy at Aldea Kuká, Luxury Eco Boutique Hotel ?

Aldea Kuká, Luxury Eco Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aldea Kuká, Luxury Eco Boutique Hotel ?

As of 2 Jul 2024, prices found for a 1-night stay for 2 adults at Aldea Kuká, Luxury Eco Boutique Hotel on 9 Jul 2024 start from NZ$368.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Aldea Kuká, Luxury Eco Boutique Hotel ?

Yep, Aldea Kuká, Luxury Eco Boutique Hotel is a short 1-minute walk from Holbox Beach.

Is there a spa on site at Aldea Kuká, Luxury Eco Boutique Hotel ?

Yep, there is an onsite spa at Aldea Kuká, Luxury Eco Boutique Hotel . You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Aldea Kuká, Luxury Eco Boutique Hotel have a pool?

Aldea Kuká, Luxury Eco Boutique Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Aldea Kuká, Luxury Eco Boutique Hotel ?

Aldea Kuká, Luxury Eco Boutique Hotel features a private beach, a full-service spa and a health club.

Does Aldea Kuká, Luxury Eco Boutique Hotel serve breakfast?

Sure does, free local cuisine breakfast is available daily between 8:00 AM and noon.

Is there a free airport shuttle available at Aldea Kuká, Luxury Eco Boutique Hotel ?

No, but there's an airport shuttle that runs from 6:00 AM - 9:30 PM for a fee.

Is there a bar or restaurant at Aldea Kuká, Luxury Eco Boutique Hotel ?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Aldea Kuká, Luxury Eco Boutique Hotel ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Aldea Kuká, Luxury Eco Boutique Hotel ?

No, pets and service animals are not allowed.

Aldea Kuká, Luxury Eco Boutique Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 202 reviews" "
Rating 8 - Good. 31 out of 202 reviews" "
Rating 6 - Okay. 14 out of 202 reviews" "
Rating 4 - Poor. 9 out of 202 reviews" "
Rating 2 - Terrible. 13 out of 202 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Aldea Kuka! For us, we loved that it was a 15 minute walk from the town core and was very quiet in the evenings. The room was a bit strange as it had no chairs or tables, even on the balcony, but there were large cushions that were comfortable to sit on. The music during the day was repetitive and WAY too loud, but we had some noise cancelling earbuds, so we were all good from that standpoint. Breakfast was outstanding, staff were VERY helpful and kind, and the gym is an awesome addition that we used every morning!
Stayed 5 nights in Mar 2024

10/10 Excellent

G Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at Holbox and i will definitely be staying here in Aldea Kuka again. I traveled solo and it was perfect, the beach, breakfast options , drinks , pool and easy 10 minute walk into town.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Mar 2024

10/10 Excellent

TONYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The service needs lots of help. Great hotel ,great place but they need to upgrade there service if they want to make it a DIAMOND.
Stayed 3 nights in Mar 2024

4/10 Poor

chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel looks incredible inside & out! However looks are deceiving! Long story, short, the hotel staff are trained as if they're working at a 2 star hotel. The rooms look amazing, however due to the design of the hotel, and you're staying on the first floor room, you can hear every step & word the people above you make due to the design. The first floor ceiling boards are legitimately the 2nd floors actual flooring. Usually you have a ceiling, an air gap with insulation to stop noise transfer then a subfloor & flooring. Won't be returning!
Stayed 3 nights in Mar 2024

10/10 Excellent

Tamara, Toronto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our 6 night stay at the Aldea Kuka. From waking up and lounging on our own private patio to taking a relaxing moment in yoga class to enjoying a delicious breakfast at 1130am every morning (loved that we weren't made to eat early...) to walking the beach countless times, we LOVED every moment. The staff and the prettiness of the property were bonuses!
Stayed 6 nights in Mar 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

natalie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
DONT GO TO THIS HOTEL .Decided to stay here for a night. At check in, an hour after the standard time, the room wasn’t ready, they asked us to wait for 15 minutes which turned out to be 45. They give us a room which was in front of construction workers who could see inside of our room and made construction noises non stop. We asked to be moved to another room, they moved us to a room right next to the first one. At 4,50 am I went to the toilet and the toilet wasn’t working cause there wasn’t water in the wc. I go to the reception (5 am) there is no one there, completely closed and nobody around. I walk around the property at 5 am looking for someone to help me, I couldn’t find anyone. I went back to the room, couldn’t sleep and couldn’t use the toilet. A couple of hours later, around 8 am a loud banging noise begins and won’t go away for at least 1 hour. I go back to the reception, nobody goes to check on the noise, nobody says anything besides we are sorry for the inconvenience. I asked for a refund since I e couldn’t use the toilet and couldn’t sleep due to the noise and the lack of water. They offer a massage ! This hotel calls itself luxury but the only luxury part is the price, the people Working there at reception are useless and didn’t solve anything. The manager is useless and reception people are helpless. The only people working there and providing a good services are the restaurant and cleaning staff. A 700 dollar nightmare and a waste of money
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
If you’re used to 5 star service you’re going to be let down. I booked this hotel because the rooms looked beautifully decorated and modern for a remote island. Was pleasantly surprised by the cirque show that happens nightly at 8pm. Was really nice to be entertained during dinner. All of the staff at the restaurants and cafe were very attentive. Where this hotel fell short was daily cleaning of the rooms and restocking of items in the mini bar/ coffee. Not replacing towels even when we followed instructions. No thorough cleaning of the restroom or shower during the stay. There was loud construction in the morning to afternoon that was happening 2 days out of our 4 day stay. Also please double check you don’t leave anything in the room upon departure as it seems they don’t have a post office on the island in order to ship out anything left behind?

10/10 Excellent

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with great and extremely friendly staff. Shout out to the reception team, Nacho and Francisco for making our stay exceptional.
Stayed 4 nights in Feb 2024

2/10 Terrible

carey

Stayed 8 nights in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with lots of space
Second time here in a month and we loved it. The room had a ton of space, the pool is great, and the drinks are fantastic.
Stayed 4 nights in Mar 2024

10/10 Excellent

Maxim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay in Kuka. Gorgeous hotel, amazing location, great service.
Stayed 5 nights in Feb 2024

8/10 Good

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best of Holbox The location is the best of Holbox The prices are the highest of Holbox The rooms are not the prettiest of Holbox - that was disappointing
Stayed 3 nights in Feb 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holbox 2024
The facility is very nice. Staff is extremely friendly. Some rules such as no outside beer allowed on the beach when 3/4 of the selection offered was unavailable! Seems extreme. We order al lobster pizza prices at 1026 pesos assuming it’s a nice place it should be good…. Was disgusting, frozen crust and gross disappointed with that for sure.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sophie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A wonderful 4 night stay, the staff were all so lovely and helpful. Hotel is beautiful, quiet but a 15min walk to the town. Would definitely recommend and hope to be back soon. My only feedback would not too charge extra for a cappuccino for breakfast, things like that go a long way.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Would go back.
Stayed 5 nights in Feb 2024

4/10 Poor

morgan

Liked: Amenities
Disliked: Property conditions & facilities
The property was situated in an ideal spot on the beach, beautiful walking and views of the ocean. The hotel itself is well appointed and looked very picturesque. The downside was there was absolutely no noise buffering, every night and every morning sounded like a rugby match being played upstairs. ( as late as 11pm and early as 7 am) When I complained to the front desk on my 2nd morning and asked to switch rooms- they said they would talk to the room above mine and kinda just dismissed my issue. nothing changed, the rugby match continued . Also, on my first night, a giant cockroach was climbing down from the curtains, added stressor for sleep. The hotel also experienced frequent power outages.. I ended up leaving the property several days early because of the noise issues and only upon telling them I was checking out did they offer to give me a different room- but after four night of very little sleep and poor sleep at that, I would rather fly all the way home then take a chance on another room. While the staff were very friendly, it did little to alleviate my concerns. The restaurant food was subpar. For the prices they were charging, I would expect chips to be not soggy, cheese pizza to be somewhat edible, and at least some local dishes on the menu. This is a hotel for an American who wants an American experience and will eat swill with no complaint. There is no local flavor to be appreciated. I wouldn’t stay here again.
Stayed 8 nights in Feb 2024

6/10 Okay

LUIS

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excessive greediness and full on stinginess
While the property is phenomenal, the service and hotel policies are unfortunately the opposite. - A US$1,000 deposit is required at check in. This is absolutely ridiculous amount for what this hotel offers. Not even the Four Seasons asks for this much! - Debit cards are not accepted for deposits. Only credit cards. All other hotels accept this without question. It is actual cash at hand! - Food and items at the hotel boutique shop is way overpriced and does not do justice for the quality that is offered. Ie. a pizza was US$44! A straw hat US$300! Insane! These guys think they are in the maldives or something - We felt like staff was trained to forget about what customer service really means and focus more in to how do we profit the most from guests. Ie. No juice refill at breakfast and portions of fruit and yogurt were probably smaller than kids size. Anything extra would incur in an additional charge. The whole time felt like they were monitoring every single drop that guests had. Very disturbing. Zero tact and no clue about customer service. - Every time they would bring a bill, it would be printed with a "suggested" total with 15% tip included. Although this practice is common in other places, particularly the US, this is not appropriate. Gratuity should always be optional and discretionary based on quality of service. Never to be imposed and demanded. We will not stay here again and we'd rather pay more to be at another where they know how to treat a guest.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Nelson

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Esin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was wonderful at this property. Staff is very friendly and helpful. They went up and beyond to make sure we have a pleasant stay. Especially Orlando is such a gentleman and a problem solver. Him and Ignacio (nacho) our heroes. On our last day there was a state of emergency due to a high waves taking over the island. There were no means of transportation in the island. They did everything to protect us and make us feel safe and comfortable. They arranged all the transfers for us to make sure we make it to our flight. very grateful for this team, knowing so many people got stuck cause their hotel staff abandoned them. The free breakfast was pretty awesome. They provide freshly cut fruits, granola and yogurt as a starter and let yo choose and entre from the breakfast menu, fresh juices and coffee and it goes until 12pm. The pool is heated and The beach at this hotel is the best among the rest of island. It's exactly like in the pictures, turquoise color flat water looks like heaven. do not go during windy days then the ocean gets rough. The food at the hotel was average, I recommend eating out at downtown. There is a bit walking distance from downtown but it totally worth it to be right by that beach cause the shore near downtown is not nice. Even though it has a old rustic look the rooms and facilities are new, nice and very clean. There are yoga sessions 3 times a day everyday. Overall, it was a wonderful stay.
Stayed 4 nights in Feb 2024