2/10 Terrible
Melissa
Travelled with family
3 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Erguvan Hotel, and my experience was extremely disappointing. From the start, the receptionist, Bega, was rude and dismissive, offering no help and making me feel unwelcome. The hotel advertised breakfast as included, but upon arrival, I was informed of an additional 6-euro charge per person per day. This deceptive practice was frustrating, and the process of taking plates to the reception to pay before returning to the fourth floor to eat was inconvenient and stressful.
The room was a major letdown. It was small, dimly lit, and poorly maintained. There was only one bedside table, and the fridge didn’t work. The cleanliness was appalling, with hair all over the bedding. Basic amenities like toilet paper and soap were missing, and the tiny bin could only hold one bottle. The view from the room was also terrible, with windows facing a 3-meter wall, making the space feel claustrophobic. Additionally, despite being advertised, there was no safe, which left me uneasy about the security of my belongings.
Due to these issues, we were forced to change hotels, disrupting our trip. The poor service, false advertising, and uncomfortable conditions made staying at Erguvan Hotel unbearable. I strongly advise potential guests to look elsewhere to avoid the frustration and disappointment I experienced. This hotel fails to meet even basic standards of hospitality and comfort.
Melissa
Stayed 8 nights in Jul 2024
