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Mövenpick Hotel Istanbul Golden Horn

5.0 star property
Luxury hotel connected to the convention centre in Eyup with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mövenpick Hotel Istanbul Golden Horn

Minibar, in-room safe, desk, blackout curtains
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Exterior
Premium Room, 1 Queen Bed, Sea View
Daily continental breakfast (EUR 10 per person)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Spa
    Spa
  • Parking included
    Parking included
The price is NZ$161
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Silahtaraga Caddesi, No. 87, Eyup, Istanbul, 34050
  • Pierre Loti Tepesi
    17 min walk
  • Eyup Sultan Mosque
    6 min drive
  • Vialand Tema Park
    9 min drive
  • Istanbul (IST)
    38 min drive

Room options

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Sea View

Junior Suite, 1 Queen Bed with Sofa bed, Sea View

Junior Suite, 1 Queen Bed with Sofa bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed, Sea View

Premium Room, 1 Queen Bed, Sea View

Premium Room, 1 Queen Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

View from room

Junior Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View | View from room

Deluxe Room, 1 King Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room, 2 Single Beds, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, Sea View

Superior Room, 1 Queen Bed, Sea View

Superior Room, 1 Queen Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, City View

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Double Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior
Mövenpick Hotel Istanbul Bosphorus
Pool
Spa
Free WiFi
Restaurant
4.4 out of 5, Excellent, (793)
The price is NZ$321
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Mövenpick Hotel Istanbul Bosphorus

About the area

Eyup

Mövenpick Hotel Istanbul Golden Horn places you in the heart of Eyup, connected to the convention centre and 4.6 km (2.9 mi) from Halic Congress Center. Highlights at this luxury hotel include a full-service spa, a restaurant and free valet parking. .A day of pampering at Serenity SPA can include Swedish massages, detox wraps and body wraps along with aromatherapy and reflexology. The restaurant, CulinArt Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Skydome Lounge & Bar is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the gym, Turkish bath/hammam and sauna as well as access to aerobics classes. 4132 square feet (384 square metres) of event facilities include meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Continental breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also RV/bus/truck parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Eyup hotel include Topkapi Palace and Lutfi Kirdar Convention and Exhibition Centre.

What's nearby

  • Halic Congress Center - 8 min drive
  • Taksim Square - 10 min drive
  • Istiklal Avenue - 11 min drive
  • Dolmabahçe Palace - 12 min drive
  • Hagia Sophia - 13 min drive

Getting around

  • Alibeykoy Station - 6 min drive
  • Piyerloti Cable Car Station - 18 min walk
  • Istanbul (IST) - 38 min drive

Restaurants

  • ‪İBB Altınboynuz Sosyal Tesisi - ‬9 min walk
  • ‪Ali Baba Ocakbasi Et & Uykuluk - ‬6 min drive
  • ‪Et Ve Balik Kurumu Eyüp Mağazasi - ‬7 min walk
  • ‪Hanımeli Cafe - ‬5 min walk
  • ‪Alay Döner Salonu - ‬8 min walk

About this property

Mövenpick Hotel Istanbul Golden Horn

Luxury hotel connected to the convention centre in Eyup with a full-service spa
Mövenpick Hotel Istanbul Golden Horn offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4132 square feet (384 square metres) and includes a conference centre. A rooftop terrace, spa services, and a library are also featured at the luxury Mövenpick Hotel Istanbul Golden Horn. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Eyup hotel.

  • 1 building
  • 136 guestrooms or units
  • 10 levels
  • Conference rooms
  • 4132 sq ft of conference space
  • 384 sq. m of conference space
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Mövenpick Hotel Istanbul Golden Horn offers 136 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Serenity SPA has 2 treatment rooms. Services include sports massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Farsi, German, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CulinArt Restaurant
  • Skydome Lounge & Bar

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (4,132 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night, plus a deposit of EUR 25.00 per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 10 per person
  • Airport shuttle fee: EUR 64 per vehicle (one-way)
  • Pet deposit: EUR 25.00 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and cash. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 13215

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Movenpick Istanbul Golden Horn
Mövenpick Hotel
Mövenpick Istanbul Golden Horn
Moevenpick Hotel Istanbul Golden Horn
Mövenpick Hotel Istanbul Golden Horn
Movenpick Istanbul Golden Horn

Frequently asked questions

What is the cancellation policy at Mövenpick Hotel Istanbul Golden Horn?

Mövenpick Hotel Istanbul Golden Horn offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mövenpick Hotel Istanbul Golden Horn?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Mövenpick Hotel Istanbul Golden Horn on 1 Dec 2024 start from NZ$161.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mövenpick Hotel Istanbul Golden Horn?

Yep, Mövenpick Hotel Istanbul Golden Horn has a free self car park and free valet parking.

Are there any beaches close to Mövenpick Hotel Istanbul Golden Horn?

The closest beach to Mövenpick Hotel Istanbul Golden Horn is Florya Beach (16.3 km).

Is there a spa on site at Mövenpick Hotel Istanbul Golden Horn?

Yep, Serenity SPA is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

What makes Mövenpick Hotel Istanbul Golden Horn a romantic place to stay?

Ocean-view dining and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Mövenpick Hotel Istanbul Golden Horn.

Is Mövenpick Hotel Istanbul Golden Horn family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Mövenpick Hotel Istanbul Golden Horn is a hit with families.

Does Mövenpick Hotel Istanbul Golden Horn serve breakfast?

Yeah, continental brekkie is on offer weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Mövenpick Hotel Istanbul Golden Horn?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mövenpick Hotel Istanbul Golden Horn?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mövenpick Hotel Istanbul Golden Horn?

Check-in begins at 2:00 PM. Check-out time is noon.

Mövenpick Hotel Istanbul Golden Horn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mhd Maher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and close to everything
Stayed 7 nights in Jun 2024

6/10 Okay

tarek h

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Hamdi, Chandler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and kind staff - back after 5 years and it’s as incredible and well maintained; noticeable constant improvements and services.
Stayed 3 nights in Jul 2024

6/10 Okay

Abdirisak

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but inconvenient location
Stayed 4 nights in Jul 2024

6/10 Okay

Kiril

Travelled with family, Business traveller
The windows closed during the night could not stop the noise from the vehicles passing the street among the hotel. Just check your window installation supplier to seal the windows :-)
Stayed 1 night in Jun 2024

10/10 Excellent

ALHARITH

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Service evaluation
Every thing is nice just : 1- Superior room sea view is very small room !!! 2- the service person didn’t do good cleaning for the bath room specially hand washing basin !!!!!!!!
Stayed 7 nights in Jun 2024

8/10 Good

Mohammed

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

Walid, Tampa

Travelled with family and small children
Liked: Cleanliness, staff & service
Good hotel
Stayed 6 nights in May 2024

10/10 Excellent

Maria, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a room on the 8th floor. The view from my room was stunning. I really enjoy SPA. You have to book in advance and you get almost a private experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Batyr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!!! Highly recommended!!!
Stayed 3 nights in May 2024

10/10 Excellent

Mohmed Ikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2024

6/10 Okay

Athena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So So
The staff were nice & helpful, it's clean, but the location is not convenient. They should provide Turkish tea in the rooms, its the best. I don't even use lipton tea in America, why would I drink it in Turkey.
Stayed 8 nights in Apr 2024

8/10 Good

Salim

Stayed 2 nights in Apr 2024

10/10 Excellent

Shaker, Jeddah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and so friendly. Mrs. Zuinab was very kind. Overall it was nice experience
Stayed 14 nights in Feb 2024

10/10 Excellent

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. One of the best we have used in recent years. Staff were ever helpful and the level of English spoken amongst all staff was excellent. Breakfast was really good and the hotel passed my long standing 'fresh orange juice' test! We had meals in both the ground floor lounge and the 10th floor restaurant and both we good but not remarkable. Price for wine is very steep. The hotel is a bit isolated and not much can be done on foot but taxis are cheap and we picked the hotel as central to the activities we had planned. We were unlucky to stay while very noisy work was being done on the first floor, but the hotel readily offered a room change and so inconvenience was limited (but it would have made sense not to put us so close to the work in the first place). Traffic noise is acceptable for a city centre hotel. We would definitely recommend the hotel and consider staying again.
Stayed 4 nights in Feb 2024

10/10 Excellent

abbas

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Neat clean, excellent breakfast and courteous staff- highly recommended hotel to stay
Stayed 1 night in Dec 2023

8/10 Good

Jose, San Diego

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very cordial and they went out of their way to help us. I booked a suite with a sofa bed and instead they gave us a suite with a sofa. I was told that since i booked a single perso'ns room that i could not get a sofa bed. I explained to the manager that i did call to make them aware of the change to 2 guests and i was not made aware that the rate would have been different long story short we were given a suite with a sofa bed. When we opened the sofa the mattress was a mess it was dirty and there was food behind and stucked in the mattress it was filthy not what i expected from a 5 star hotel horrible experience however housekeeping came right away and clened and vacuumed everything we went to bed at 3am after a 17 hor flight
Stayed 1 night in Dec 2023

10/10 Excellent

Batyr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by excellent staff!
Stayed 3 nights in Nov 2023

10/10 Excellent

Miran

Stayed 2 nights in Nov 2023

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service
Room was very small , AC was not working and once i opened the window i found a neighbor in the opposite building looking directly into my room ! no privacy and terrible view . No Restaurants or Supermarkets near hotel , also hotel is far away from everything Also on check in i was asked to depost CASH for security insurance incase i used Minibar or Room Service and that was ok , however on check out , i was told that i ordered lunches and dinner and room service ( which i never did ) and i had to open investigations with Security and Delay me for my flight till they resolved this matter ! ... Very bad experience and i will not go there again !
Stayed 6 nights in Nov 2023

10/10 Excellent

TARIQ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable moment
Property is extremely nice and hotel staff are amazing and very hospitable. I am really impressed with level of service.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

4/10 Poor

p

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I chose it because it’s a Swiss brand, expecting Swiss quality. But unfortunately it’s a big let down. 1 location: its far away from major attractions. The biggest problem is it’s on a major artery with heavy traffic. Implication: taxi drivers refuse to go its direction or would charge you 3-3x the usual fare. Eg. From holiday inn Old city to this Mövenpick it costed 600 lira = 20$. To give you an idea; from the airport to old city a journey of 67 km my fare was 900 = 30 $. Forget about public transit because you can’t have any information about the time schedule or where it goes as a tourist. 2. One of the reasons I chose Swiss Brand is for cleanness. Alas, I found rampant mold in the shower room.( see photos) in both the rooms I stayed. The room was a small definitely not the size they claim to be 20 m: 14 m² tops.(see photos for yourself.) there was no gym, no swimming pool, the kind of perks that you ‘s expect from a five-star hotel. 3. The property is right on a major heavy traffic street so the noise is a major issue. If you’re on the lower floor you won’t be able to sleep well. Overall, it is an OK hotel but definitely not worth the number of the stars it claims. I have stayed in many more than peak hotels this one is definitely not among the better ones.

10/10 Excellent

Firas

Stayed 1 night in Oct 2023