4/10 Poor
Hailie
Travelled with family
20 Jun 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Hospitality means everything!
Evening employee was less then impressive on hospitality. No hello, welcome or how can I help you. Our conversation while he was in the back office: "Name? First? *comes to the front* programmed cards, gave us said cards and walked away. I asked wheat room, no response. When we asked if one side was closer to our room then the other he looked at us like we were insane. "No its all the same" he said. Not accurate, but whatever. We gave up with further questions. Pool was fun and very inviting for kids. Fun slides, party area, max pool depth is 3ft. We travelled with a 2 1/2yo. When we returned from the pool we discovered the bed had stains/were not replaced (would upload picture but unable to). When we moved the chair in the room there was garbage & seemed to have gone uncleaned for some time. When i went to swap out the dirty sheets I was told "everything is going to be stained. Its just how it is". Bed and pillows were less then impressive, but did the job. Bathroom was different with a walk in cove shower. Careful using the shower as the floor has no texture. Morning staff was much better. Breakfast was normal tasty items. Wasn't impressed overall.
Hailie
Stayed 1 night in Jun 2024