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Pier House Resort & Spa

4.0 star property
On private beach with outdoor pool, near Waterfront Playhouse

Photo gallery for Pier House Resort & Spa

View from room
Private beach, white sand, sun-loungers, beach umbrellas
Suite (Dockside) | Living room
Outdoor pool, pool umbrellas, pool loungers
Suite, 2 Bedrooms, Oceanfront

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
The current price is NZ$1,054
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
1 Duval St, Key West, FL, 33040
  • Mallory Square
    ‪4 min walk‬
  • Ernest Hemingway Home and Museum
    ‪16 min walk‬
  • Fort Zachary Taylor Historic State Park
    ‪19 min walk‬
  • Key West, FL (EYW-Key West Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Lanai

Balcony

Room, 2 Queen Beds, Lanai

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower, Lanai

Balcony

Room, 2 Queen Beds, Roll-in Shower, Lanai

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower, Oceanfront

Room, 1 King Bed, Roll-in Shower, Oceanfront

Room, 1 King Bed, Roll-in Shower, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai

Terrace/patio

Room, 1 King Bed, Lanai

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Lanai

Terrace/patio

Room, 1 King Bed, Roll-in Shower, Lanai

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Roll-in Shower (Spa)

In-room safe, individually decorated, individually furnished, desk

Junior Suite, Roll-in Shower (Spa)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, 2 Bedrooms (RI Shower)

In-room safe, individually decorated, individually furnished, desk

Suite, 2 Bedrooms (RI Shower)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 111 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Traditional Room, 1 King Bed, Roll-in Shower

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 1 King Bed, Roll-in Shower

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Spa)

In-room safe, individually decorated, individually furnished, desk

Junior Suite (Spa)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, Oceanfront

Deluxe Suite, Oceanfront

Deluxe Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront

Beach/ocean view

Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Dockside)

Suite (Dockside) | Balcony

Suite (Dockside)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Oceanfront

Luxury Suite, Oceanfront | Bar (on property)

Luxury Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queens)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Bedroom (2 Queens)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (1 King)

42-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom (1 King)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Junior Suite (Pure Wellness Spa)

In-room safe, individually decorated, individually furnished, desk

Junior Suite (Pure Wellness Spa)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

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Ocean Key Resort - A Noble House Resort

Key West Historic District
  • Pool
  • Spa
  • Free WiFi
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4.6 out of 5, Wonderful, 1,004 reviews
The price is NZ$1,333
includes taxes & fees
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About the area

Key West

Pier House Resort & Spa puts you in the heart of Key West, within steps of Waterfront Playhouse and Mallory Square. Highlights at this beachfront resort include 2 bars/lounges, a full-service spa and a private beach. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with thalassotherapy and mani/pedis. Chart Room Bar serves American cuisine and is open for lunch. Beach Bar is the resort's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, Hot tub and pool loungers. 2605 square feet (242 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a snack bar/deli, concierge services and a 24-hour front desk. Full breakfast is available daily between 8:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a short walk of this 4-property class Key West Historic District resort include Key West Shipwreck Museum and Museum of Art & History at the Custom House.
View more Resorts in Key WestOpens in a new window

What's nearby

  • Key West Aquarium - 2 min walk - 0.3 km
  • Mallory Square - 4 min walk - 0.3 km
  • Harry S. Truman Little White House - 6 min walk - 0.6 km
  • Ernest Hemingway Home and Museum - 16 min walk - 1.4 km
  • Fort Zachary Taylor Historic State Park - 19 min walk - 1.6 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 14 min drive

Restaurants

  • ‪Sloppy Joe's Bar - ‬2 min walk
  • ‪Sunset Pier - ‬1 min walk
  • ‪Hog's Breath Saloon - ‬2 min walk
  • ‪Captain Tony's Saloon - ‬4 min walk
  • ‪Key Lime Pie Factory - ‬3 min walk

About this property

Pier House Resort & Spa

On private beach with outdoor pool, near Waterfront Playhouse
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa such as an outdoor pool and a health club.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. This beach resort also offers a hot tub, a garden and a terrace. For a fee, parking is available.

This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 bars or lounges
  • Conference rooms
  • 2605 sq ft of conference space
  • 242 sq. m of conference space
  • Built in 1968
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Pier House Resort & Spa offers 142 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

Languages

English

Similar properties

Front of property - evening/night

Opal Key Resort & Marina, Key West

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,001 reviews
The price is NZ$970
includes taxes & fees
27 Mar - 28 Mar
Opal Key Resort & Marina, Key West

Property amenities

Parking and transport

  • Uncovered parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: USD 8 to 18 per person
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Chart Room Bar
  • One Duval

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,605 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height counter and sink (81 centimetre high)
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (81 centimetre wide)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 65.25 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 18 per person
  • Uncovered self-parking fee: USD 40 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

House Pier
Pier House
Pier House Key West
Pier House Resort
Pier House Resort Key West
Pier Resort
Resort Pier
Pier Hotel Key West
Pier House Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort Spa
Pier Hotel Key West
Pier Key West
Pier House Key West Florida
Pier House Resort & Spa Resort
Pier House Resort & Spa Key West
Pier House Resort & Spa Resort Key West

Frequently asked questions

What is the cancellation policy at Pier House Resort & Spa?

Pier House Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pier House Resort & Spa?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Pier House Resort & Spa on 30 Mar 2025 start from NZ$940.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pier House Resort & Spa?

Yep, Pier House Resort & Spa has an uncovered self car park for USD 40 per day.

Are there any beaches close to Pier House Resort & Spa?

Yep, Pier House Resort & Spa is a short 3-minute walk from Florida Keys Beaches. Fun beach activities include jet skiing, scuba diving and waterskiing.

Is there a spa on site at Pier House Resort & Spa?

Yep, there is an onsite spa at Pier House Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pier House Resort & Spa have a pool?

Yep, and guests love it! Pier House Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pier House Resort & Spa?

Pier House Resort & Spa features a private beach, a full-service spa and a health club.

What makes Pier House Resort & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Pier House Resort & Spa.

Is Pier House Resort & Spa family-friendly?

You bet! With amenities such as a private beach and a deli, as well as free infant beds in the guestrooms, it's no surprise that Pier House Resort & Spa is a hit with families.

Does Pier House Resort & Spa serve breakfast?

You bet, full breakfast is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Pier House Resort & Spa?

No, Pier House Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Pier House Resort & Spa?

Yep, they've got a beach bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pier House Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pier House Resort & Spa?

Dogs are welcome at Pier House Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Pier House Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1002 reviews
Rating 8 - Good. 193 out of 1002 reviews
Rating 6 - Okay. 81 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Stayed 2 nights in Dec 2024

10/10 Excellent

Carol Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were curteoys and accommodating
Stayed 3 nights in Dec 2024

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t wait to go back great customer service
Stayed 2 nights in Dec 2024

10/10 Excellent

Cameron

Stayed 2 nights in Dec 2024

10/10 Excellent

Carmon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
We try to come to Key West every couple years for our Anniversary. We’ve stayed in several different hotels and B&B’s. This hotel is right at the top with Ocean Key. Great room and service. Will definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Scott

Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pier House Resort and Spa provided a quiet room with spacious balcony. Staff was friendly and courteous.
Stayed 4 nights in Dec 2024

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

LeAnna

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was convenient, rooms were OK. Hot tub was disgusting! My cousin and I go on a trip every year and always chose a place with a hot tub. I notified the front desk on three different occasions that the hot tub needed servicing and it never happened.
Stayed 4 nights in Dec 2024

10/10 Excellent

Davina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was very spacious, clean and nicely furnished. The location is perfect if you don't want to deal with a car or parking. Staff was very friendly and helpful.
Stayed 3 nights in Dec 2024

4/10 Poor

Francis C

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Shower was not cleaned properly (mold) when we arrived. Bed was broken and so loud we got zero sleep until they repaired it the next day.
Stayed 3 nights in Dec 2024

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be in the middle of the action with easy access to Duval Street shops and restaurants. We enjoyed the beach, pool, and hot tub. Our room was ok, but with no view whatsoever. We had a small patio with high walls around it. The cigarette smoke from the patio next door filtered into our room. Just as we were getting ready for bed the last night, our toilet stopped up with toilet paper. I called the front desk and they said they said they'd send someone. Someone knocked on the door, handed my daughter a plunger so we could fix it ourselves, and went away.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already looking forward to our next stay here! The staff was friendly and helpful, the food was excellent and the location is so convenient!
Stayed 6 nights in Dec 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was great stay staff was accomadations and location was perfect
Stayed 4 nights in Nov 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness
Nice location
Stayed 3 nights in Dec 2024

4/10 Poor

Willam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room not worth the price
Great Location with excellent facilities. Room we were assigned was not worth the price ($650 per night). Located over-seeing a parking lot that was very noisy early morning with commercial truck traffic making deliveries. The other side of the room bordered the housekeeping closet, very noisy with doors constantly slamming. Room had 2 queen beds, one chair (?) and no desk area to set up my laptop to monitor work email. 2 electrical outlets in the room making charging devices a challenge. Make sure you understand your room location when assigned at check-in.
Stayed 4 nights in Dec 2024

8/10 Good

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and on the water. Great food and location
Stayed 3 nights in Dec 2024

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, everything from service to amenities were well below average. Will definitely return to Key West, but will stay elsewhere.
Stayed 5 nights in Dec 2024

10/10 Excellent

HERMINIA, LEHIGH ACRES

Stayed 2 nights in Nov 2024

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The resort itself is nice. Rooms, cold shower, no hot water.
Stayed 2 nights in Dec 2024

10/10 Excellent

Reinaldo

Stayed 2 nights in Sep 2024

6/10 Okay

Angela Marie, Waynesburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location and atmosphere were fantastic. The lush gardens were gorgeous and they even had a turtle and koi pond!!!! My complaints with the resort might be minor to some people but important to me. I booked in May for December trip. Since booking, the resort fee and parking fee went up. When coming in, was told I would get lower price but was charged full price and they won’t reimburse me. I originally booked 2 queen beds with garden view lanai, requested change to king size with same view. They gave us queen beds with view of parking lot, and still charged higher price for king bed. The beds were very squeaky so every time one of us moved, it woke the other one up!
Stayed 3 nights in Dec 2024