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Shangri-La Kuala Lumpur

5.0 star property
Family-friendly Kuala Lumpur hotel in Golden Triangle with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Kuala Lumpur

City view
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Premium bedding, minibar, in-room safe, desk
Exterior
Restaurant

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Spa
  • Gym
  • Bar
    Bar
  • Hot tub
    Hot tub
The price is NZ$231
includes taxes & fees
19 Dec - 20 Dec

Explore the area

Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Kuala Lumpur Convention Centre
    11 min walk
  • Kuala Lumpur Tower
    12 min walk
  • Suria KLCC Shopping Centre
    12 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    47 min drive

Room options

View all photos for Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds (Selection)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 80 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, 1 King Bed (Premier)

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed (Premier)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Club Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Horizon Club, Club Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club, Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Executive King

Premium bedding, minibar, in-room safe, desk

Family Executive King

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 74 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Selection)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room
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Pool
Hot tub
Spa
Kids pool
4.7 out of 5, Exceptional, (1001)
The price is NZ$751
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Mandarin Oriental, Kuala Lumpur

About the area

Kuala Lumpur

A family-friendly stay in the heart of Kuala Lumpur awaits you at Shangri-La Kuala Lumpur. Within just a 15-minute stroll, you'll find popular places like Suria KLCC Shopping Centre and Petronas Twin Towers. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 84573 square feet (7857 square metres) of event facilities include 15 meeting rooms and a conference centre, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a shopping centre shuttle. .Attractions within a 15-minute walk of this Golden Triangle hotel include Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre.

What's nearby

  • Suria KLCC Shopping Centre - 12 min walk - 1.0 km
  • Petronas Twin Towers - 14 min walk - 1.2 km
  • Pavilion Kuala Lumpur - 14 min walk - 1.2 km
  • KLCC Park - 16 min walk - 1.4 km
  • Berjaya Times Square - 3 min drive - 2.8 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Xin Cuisine - ‬6 min walk
  • ‪Arthur's Bar & Grill - ‬1 min walk
  • ‪Melting Pot Cafe - ‬5 min walk
  • ‪Lemon Garden Cafe - ‬1 min walk
  • ‪Lemon Garden 2 Go - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly Kuala Lumpur hotel in Golden Triangle with a full-service spa
Shangri-La Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include 15 meeting rooms and limo/town car service. Event space at this hotel measures 84573 square feet (7857 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Shangri-La Kuala Lumpur. Self parking is free.

Smoking is allowed in designated areas at this Kuala Lumpur hotel.

  • 662 guestrooms or units
  • 28 levels
  • 84573 sq ft of conference space
  • 7857 sq. m of conference space
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a shower, dressing gowns, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Languages

Chinese (Mandarin), English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference centre (84,573 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lever door handles
  • Lift (114 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 174.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 98 for adults and from MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Kuala Lumpur?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Shangri-La Kuala Lumpur on 19 Dec 2024 start from NZ$231.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Kuala Lumpur?

Yep, Shangri-La Kuala Lumpur has a free self car park.

Is there a spa on site at Shangri-La Kuala Lumpur?

Yep, there is an onsite spa at Shangri-La Kuala Lumpur. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Shangri-La Kuala Lumpur have a pool?

Shangri-La Kuala Lumpur has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Shangri-La Kuala Lumpur a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Kuala Lumpur.

Is Shangri-La Kuala Lumpur family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Kuala Lumpur is a hit with families.

Does Shangri-La Kuala Lumpur serve breakfast?

Yep, buffet breakfast is served daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Kuala Lumpur?

No, Shangri-La Kuala Lumpur does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Kuala Lumpur?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Shangri-La Kuala Lumpur?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Shangri-La Kuala Lumpur?

No, pets and service animals are not allowed.

Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for KL. team Accommodated early arrival so thank you
Stayed 1 night in Aug 2024

10/10 Excellent

Tetsuichiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jaehyuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sengkang

Liked: Cleanliness, staff & service, property conditions & facilities
Well manage
Stayed 1 night in Aug 2024

4/10 Poor

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am writing to express extreme disappointment with a recent stay at the hotel. What should have been a relaxing honeymoon was anything but. Despite being advertised as a haven of tranquility, the adults-only areas were consistently overrun by children with no staff intervention. Upgrading to the Horizon Club made no difference, as it was equally chaotic with loud videos and kids running around. The noise levels were unbearable, and the poolside was no better with guests playing loud music unchecked by staff, who instead provided them with cold towels and food. It was the wild west. The hotel is described as a place of rejuvenation, but the experience was far from it. Despite reaching out to the hotel to rectify these issues, we were completely ignored. The complete lack of control and disregard for guest comfort ruined a special occasion. Expected a luxurious, peaceful stay, and instead found a chaotic environment. This is far from the five-star quality anticipated. While the staff were friendly and professional, these issues need to be addressed to ensure future guests can enjoy the serene experience promised.
Stayed 3 nights in Jul 2024

10/10 Excellent

Tahir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Hussain Shaheed

Stayed 3 nights in Jul 2024

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2024

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely 1st class.
Absolutely 1st class. Fantastic stay. Cannot wait to return. Felt so looked after.
Stayed 1 night in Jul 2024

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kazunori

Stayed 1 night in Jul 2024

10/10 Excellent

Reza, West Linn

Stayed 4 nights in Jul 2024

8/10 Good

Peter

Stayed 1 night in Jul 2024

10/10 Excellent

Keith, Honolulu

Stayed 1 night in Jul 2024

10/10 Excellent

Meng Kei, Hamilton

Stayed 1 night in Jul 2024

10/10 Excellent

Koji

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jul 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Location is great for getting around KL. Rooms are nice and clean, only downside was our room was a little on the small side. Pool area is nice and clean, well looked after and service was very good.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dongbo

Travelled with family
Liked: Staff & service
old
Stayed 3 nights in Jun 2024

10/10 Excellent

N N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very luxurious.
Lovely stay, incredible breakfast selection. Central to the shopping district of KL.
Stayed 3 nights in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Anil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the family with little kid everything was available in the hotel itself . All the facilities were amazing .
Stayed 4 nights in May 2024

10/10 Excellent

Jihyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean! Walking distance towards KLCC but it was just too hot and a bit dangerous to cross the intersection. Very friendly staff
Stayed 3 nights in May 2024