6/10 Okay
Syarifah
Travelled with family and small children
28 Dec 2024
Liked: Cleanliness
I recently stayed at The Majestic Hotel Kuala Lumpur and came away with mixed feelings. While there were several highlights, there were also areas for improvement.
Check-In Experience
The check-in process was not as smooth as I expected. Despite arriving at 4:20 PM, my Junior Suite was not ready. While I don’t hold the reception staff accountable, the recovery could have been handled better. On the upside, I requested complimentary breakfast for the inconvenience, which they kindly granted. I appreciated that gesture.
Location
The hotel’s location is a drawback. There’s nothing within walking distance, so you’ll need a vehicle to get anywhere. No malls, restaurants, or attractions are nearby, which might not suit travelers who prefer more accessible surroundings.
Service
The service, however, was excellent. The staff were incredibly attentive and responsive. They use WhatsApp for communication, which made it convenient to request assistance. For instance, when my Wi-Fi connection slowed down, a butler brought a portable Wi-Fi unit within 5 minutes—a level of efficiency that exceeded expectations.
Overall
While no hotel can deliver perfect service, I am grateful for the attentive staff and their quick response to my needs. The challenges with check-in and the less-than-ideal location were offset by the exceptional service. If convenience and immediate access to amenities aren’t priorities, The Majestic could still offer a memorable experience.
Syarifah
Stayed 2 nights in Dec 2024