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Comfort Hotel Kumamoto Shinshigai

3.0 star property
Hotel with free breakfast, near Kumamoto Castle

Photo gallery for Comfort Hotel Kumamoto Shinshigai

Property amenity
Exterior
Standard Twin Room, 2 Single Beds, Non Smoking
Cleanliness standards
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
The current price is NZ$104
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803
  • Sakura Machi Kumamoto
    ‪3 min walk‬
  • Shinshigai Shotengai
    ‪4 min walk‬
  • Kumamoto-jo Hall
    ‪5 min walk‬
  • Kumamoto (KMJ)
    ‪54 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Standard Twin Room, 2 Single Beds, Non Smoking

Standard Twin Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Single Beds

Similar properties

Exterior

Dormy Inn Kumamoto Natural Hot Spring

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1003)
The price is NZ$269
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Dormy Inn Kumamoto Natural Hot Spring

About the area

Kumamoto

At Comfort Hotel Kumamoto Shinshigai you'll be within a short 5-minute stroll of Sakura Machi Kumamoto and Shinshigai Shotengai. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Other amenities include laundry facilities and a microwave in a common area. Free buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Near this 3-property class Chuo Ward hotel, you'll find Kumamoto Castle.

What's nearby

  • Sakura Machi Kumamoto - 3 min walk
  • Kumamoto-jo Hall - 5 min walk
  • Kumamoto City Hall - 6 min walk
  • Kumamoto Castle - 13 min walk
  • Kumamoto Station Tourist Information Center - 3 min drive

Getting around

  • Fujisakigumae station - 17 min walk
  • Kumamoto (KMJ) - 54 min drive

Restaurants

  • ‪松屋 - ‬1 min walk
  • ‪餃子屋 にこ - ‬1 min walk
  • ‪大衆酒場 パーラーヒバリ - ‬1 min walk
  • ‪菜な - ‬1 min walk
  • ‪味ひときれ - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Hotel with free breakfast, near Kumamoto Castle
Free breakfast is served daily. Public spaces have free WiFi. A vending machine, multilingual staff, and laundry facilities are also featured at Comfort Hotel Kumamoto Shinshigai. For a fee, parking is available.

This 3-star Kumamoto hotel is smoke free.

  • 157 guestrooms or units
  • Buffet breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Locker space
Comfort Hotel Kumamoto Shinshigai offers 157 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature premium bedding. Televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and toilets with an electronic bidet.

This Kumamoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,200 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 1100.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 1200 per night
  • Crib (infant bed) fee: JPY 1100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

What is the cancellation policy at Comfort Hotel Kumamoto Shinshigai?

Comfort Hotel Kumamoto Shinshigai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Comfort Hotel Kumamoto Shinshigai?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Comfort Hotel Kumamoto Shinshigai on 2 Mar 2025 start from NZ$104.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Comfort Hotel Kumamoto Shinshigai?

Yep, Comfort Hotel Kumamoto Shinshigai has a self car park for JPY 1200 per night.

Are there hot tubs in the rooms at Comfort Hotel Kumamoto Shinshigai?

No, but there are deep-soaking baths in the guestrooms.

Does Comfort Hotel Kumamoto Shinshigai serve breakfast?

Yeah, free buffet breakfast is offered daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Comfort Hotel Kumamoto Shinshigai?

No, Comfort Hotel Kumamoto Shinshigai does not offer an airport shuttle service.

What time are check-in & check-out at Comfort Hotel Kumamoto Shinshigai?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Comfort Hotel Kumamoto Shinshigai?

No, only service animals are allowed.

Comfort Hotel Kumamoto Shinshigai Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 67 out of 219 reviews
Rating 8 - Good. 104 out of 219 reviews
Rating 6 - Okay. 34 out of 219 reviews
Rating 4 - Poor. 11 out of 219 reviews
Rating 2 - Terrible. 3 out of 219 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
若者向けのハイレベルのサービスをご提供いただき、ありがとうございました。
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my wallet.. they worked with me in order to make sure it was returned to me.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
Stayed 3 nights in Oct 2018

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with smoking room.
Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through hotels.com to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff....
Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.

6/10 Okay

Verified traveller

10/10 Excellent

Stephen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in a time of crisis
This hotel is in a great location, is clean and modern, and has an awesome breakfast. Our stay was perfect until April 14, when Kumamoto suffered the first of two major earthquakes. During this catastrophe, the physical hotel and the staff performed above and beyond. During two major quakes the staff stayed on duty assisting scared and confused guests. They even continued with breakfast service throughout everything! I’m sure the staff had their own homes and family they were worried about, but they showed nothing but concern for guests and continued to care for us as if it were business as normal. As for the building - asleep in this hotel during the second larger earthquake, we felt as if the building would collapse from the violent shaking. The staff ran throughout the 10 story building making sure everyone evacuated. After several hours we returned to the hotel to find minimal physical damage, so we were able to return to our room and try to sleep. Our checkout was April 17, but because all public transport was shut down (airport, rail and roads damaged) we had to make a decision to wait it out or make an attempt to reach another city’s airport. The hotel offered to hold our room and extend our stay if we were unable to leave, but in the end we were able to make it to Fukuoka and connect to our flight home. I highly recommend this hotel on many levels - but most of all because the calm and kind staff cared for us, while the well-constructed building saved our lives.

6/10 Okay

Lin Chin, usa

Liked: Staff & service
Disliked: Room comfort
small room but good location
room too small

6/10 Okay

Sultan

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

travelingtexan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convent to pedestrian mall, and trams
So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.

8/10 Good

J, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean room
Stayed for two nights in a single room. Room was very small but typical of Japanese hotels like this. Hotel is close to a tram stop and a huge shopping arcade. The free breakfast was a nice bonus.

8/10 Good

Don, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location
The hotel is good considering the price and location. The only complain I have is that the pillows are way too flat and the double beds are really small. My wife and me are pretty slim yet we find the beds rather uncorfortable to get a good night's sleep because of its size.

8/10 Good

YUMI

Liked: Cleanliness, property conditions & facilities
アメニティについて
アメニティに化粧水、乳液が無くて残念でした。（国内旅行だと持ち歩かないのでホテルのをあてにしていました） エコなのかなとも思いましたが。
Stayed 1 night in Nov 2024

10/10 Excellent

Siu fung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點超好
地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Stayed 2 nights in Nov 2024

8/10 Good

takashi

Stayed 1 night in Nov 2024

8/10 Good

Shingo

Business traveller, Travelled with group
Liked: Amenities
コスパもよく朝食も美味しいです、また利用したいです(^^)
Stayed 1 night in Sep 2024

10/10 Excellent

NAGANO

Stayed 1 night in Sep 2024

4/10 Poor

Masato

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
2泊滞在。シャワーの湯量が少ない。枕低すぎ。お茶を溶かすマドラーがない。一日目スリッパ無し。夜中騒音。エアコン温度管理不可。朝食種類が少ない。おしぼりが無い。 ヘヤードライヤーが強いのは良かった。駐車場の案内が敷地内セルフとなっていたが、実際は隣の提携駐車場セルフなので混乱した。
Stayed 2 nights in Sep 2024

8/10 Good

Hidenori

Stayed 1 night in Aug 2024

8/10 Good

YUTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024