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Imperial Swan Hotel & Suites

3.0 star property
Hotel with a conference centre, near Family Fun Center

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cots/infant beds, rollaway beds
Combined shower/bathtub, deep-soaking bathtub, hair dryer, bathrobes
Interior entrance
Point of interest
Royal Room, 1 King Bed, Non Smoking | Living area

Reviews

4.2 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    ‪19 min walk‬
  • Common Ground Park
    ‪4 min drive‬
  • Cleveland Heights Golf Course
    ‪5 min drive‬
  • Lakeland Intl. Airport (LAL)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
Deep-soaking bath
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
Deep-soaking bath
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Sofa bed - double
Hairdryer
Private bathroom
Shower/bath combination
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
Deep-soaking bath
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • City view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Property entrance

Motel 6 Lakeland, FL

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
2.9 out of 5, (268)
The price is NZ$188
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Motel 6 Lakeland, FL

About the area

Lakeland

Imperial Swan Hotel & Suites puts you in the centre of Lakeland, 1.6 km (1 mi) from Family Fun Center and 3.3 km (2.1 mi) from Lakeside Village. .This business-friendly hotel offers a computer station, wedding services and a television in a common area. Added amenities include a conference centre and a lift. .Sights within a 10-minute drive of this 3-property class Lakeland hotel include Veterans Park and RP Funding Center.

What's nearby

  • Lakeside Village - 4 min drive
  • Lake Mirror - 7 min drive
  • RP Funding Center - 8 min drive
  • Publix Field at Joker Marchant Stadium - 11 min drive
  • Sun N Fun Air Museum - 11 min drive

Getting around

  • Lakeland Station - 12 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 46 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Texas Roadhouse - ‬12 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk
  • ‪New Moon Sushi - ‬3 min walk

About this property

Imperial Swan Hotel & Suites

Hotel with a conference centre, near Family Fun Center
Imperial Swan Hotel & Suites offers its guests complimentary use of a nearby fitness facility, an ATM, and a television in common area. Event space at this hotel measures 7500 square feet (697 square metres) and includes a conference centre. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Lakeland hotel.

  • 168 guestrooms or units
  • 7 levels
  • 7500 sq ft of conference space
  • 697 sq. m of conference space
  • Conference centre
  • Front desk (limited hours)
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
Imperial Swan Hotel & Suites offers 168 accommodations with complimentary bathrobes and a hairdryer. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference centre (7,500 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 11 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Frequently asked questions

What is the cancellation policy at Imperial Swan Hotel & Suites?

Imperial Swan Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there hot tubs in the rooms at Imperial Swan Hotel & Suites?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Imperial Swan Hotel & Suites?

No, Imperial Swan Hotel & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Imperial Swan Hotel & Suites?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 86 out of 1000 reviews
Rating 8 - Good. 91 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 188 out of 1000 reviews
Rating 2 - Terrible. 497 out of 1000 reviews

4.6/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Robin

Stayed 2 nights in Oct 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
The room was so dirty & could not stay in the room. They would not offer a refund
Stayed 1 night in Nov 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. No staff at all to check anybody in. People who booked had been waiting 2 and 3 hours for someone to check them in. No one ever came. SCAMMING people out of money. Overflowing garbage on the floors. Restaurant attached claim they don't know anything about the hotel or staff. They have nothing to do with it. Some lady later said she didn't understand english.and couldn't help. She sure understood when I said I'm calling the police. She comes out immediately with a translating device. Which was stupid. They do have some association with the hotel. Don't be fooled by them. BELIEVE all the BAD reviews. They are true. I witnessed it with my own eyes! SCAMMING people out of money! I did call the police. Fire exit blocked. Men and women's bathroom door locked. Garbage overflowing from the garbage cans on the floors. I went looking for some form of life. Sheets in the middle of the hallway. Filthy all over. Very, very rundown! Do not book!
Stayed 2 nights in Nov 2024

2/10 Terrible

JRedd

Disliked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Raquel

Business traveller, Travelled with partner
Disliked: Cleanliness
I never checked in to facility when we arrived they were no longer doing check ins and site never we had to be there before 10 pm
Stayed 1 night in Nov 2024

2/10 Terrible

Brenda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing, I hated it. Expedia surprised me promoting this nasty place. the front desk staff is awful
Stayed 1 night in Nov 2024

2/10 Terrible

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one in the front to check in. Waited over 40 minutes. Could not get a key card with no time to get in. Upon entering hallway, you were greeted with a suffocating smell of cat urine. Trash cans overflowing with trash and trash and dirty diaper on floor around. Bathtub unsafe to shower in.
Stayed 1 night in Nov 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible sheets were dirty bathroom was disgusting
Stayed 1 night in Nov 2024

2/10 Terrible

Stanley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Gene

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff does not speak English
Stayed 3 nights in Nov 2024

6/10 Okay

George

Disliked: Property conditions & facilities, room comfort
Not a good value.
Extremely dated hotel. Beds should be in a dumpster. Location was the reason I tried it. No breakfast The pool is destroyed. Hasn't been used lately The bar that used to be in there has been closed a long time but I see staff, In the bar area eating drinking whatever check in with like I was in a foreign country not a language issue just so confused because everything is done through nine different companies like hotels.com etc
Stayed 1 night in Nov 2024

10/10 Excellent

Heidi

Stayed 2 nights in Oct 2024

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was drenched in water No staff around to help or change rooms had to step in wet Carpet the whole stay
Stayed 1 night in Nov 2024

2/10 Terrible

Keith

Stayed 1 night in Nov 2024

10/10 Excellent

Claudia

D
Stayed 1 night in Oct 2024

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!!!!
Absolutely terrible!!!! It smells, the phone and TV are broken, there is NEVER anyone available at the front desk, no towels/rags… So many things wrong I can’t even bring myself to try an find something nice to say.
Stayed 1 night in Nov 2024

2/10 Terrible

Preeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible . Simply terrible!
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Carl

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is horrible…. Lucky I only needed it 5 hours before catching a flight…. Front desk lady was great… honest and accommodating but the property itself and conditions of room are atrocious!!!
Stayed 1 night in Oct 2024

2/10 Terrible

Adam

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not a clean hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at the front desk was so sweet and accommodating. Great multi-tasker! I will stay at this property again!
Stayed 1 night in Sep 2024

2/10 Terrible

Ricky, Tampa

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave away my room
Stayed 2 nights in Oct 2024

2/10 Terrible

Vicki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute reservation. We arrived at 4 pm for check in and stood in the lobby for 40 minutes. Finally, a lady showed up to take the other people waiting in the lobby to “look” at a room and stated she would be back soon. Just by looking at the lobby, it was full of old decor and dust. The bar area was closed and looked like it was used for storage. Items definitely not organized in there. Got tired of waiting and left.
Stayed 1 night in Oct 2024