2/10 Terrible
Wendy
Travelled with family
5 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has got to be the worst stay in a hotel that I have ever had. First I go to check in and found out that they gave my room away. I had to get a room that would sleep my family of 5 which meant 2 queen beds and a pull bed. After 45 minutes of trying to find a solution the guy at the front desk found a room with a king size bed and a pull out couch. Since we were there for a softball tourney everything around us was sold out we had no choice but to take that room. I still paid the $480 for 3 nights when I booked a suite in the first place. the manager did NOT want to discount the room for us even tho it was their fault for giving our reserved room to someone else. Second we get to our room exhausted it was 10 pm my daughter pulls out the bed on the couch to find out the sheets were never changed and were extremely dirty. I go to call the front desk to from the phone in the room to find out its not working. After walking back to the front desk to let him know the sheets were dirty the guy at the front desk tells me that cleaning ladies are at lunch and as soon as they would be back she would be right over. finally the lady came to change the sheets. I hop in the shower only to find out that the water shut off completely. After rinsing my hair in the sink I finally made it to bed only to find out that the sheets on the bed were also dirty. At this point it was 11 pm the phone in the room does not work and I was not going to go back to the front desk. I had to use a small blan
Wendy
Stayed 3 nights in Jul 2024