2/10 Terrible
Tyson
Travelled with family
16 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bed was noticeably old, and it was quite uncomfortable. I could hear and feel the springs with every movement, and my back felt the impact of the springs each morning. If you are hoping for a comfortable night of sleep, you should book elsewhere.
I booked through Expedia a room for my two daughters and me. I paid extra for breakfast. My reservation clearly states I made accommodations for myself and two children (Expedia considers children to be children if they are ages 0-17). My reservation also lists "Free Breakfast" as an amenity ("free" because I paid for it through Expedia) for the one adult and two children booked for the room. The staff at Expedia informed me I could only have breakfast for two people. When I showed them booking confirmation from Expedia, their response was that I should talk to Expedia. There was no effort from the staff or from the manager to provide any assistance in the matter. They indicated that they only consider children to be children from ages 0-5. It is understandable that they have a different policy than Expedia, but it was very disappointing that even though they saw my booking confirmation from Expedia indicating "free" breakfast for myself and my two children, they made no additional effort.
I cannot recommend a hotel to anyone when I do not have confidence that the staff and manager are invested in my satisfaction and if the bed is uncomfortable.
Wailua Bay is a wonderful area Just book at a different hotel in the area.
Tyson
Stayed 4 nights in Dec 2024