6/10 Okay
mary
5 Aug 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Slippery floors. Beware
The room is nice and spacey. The breakfast is good. The area around the pool gets very busy as expected. Some guests liked to hog a lot more chairs then they need.
The drinks at the pool bar are good but not so much the food (a bit of a let down)
The biggest concern was walking down the stairs to the beach, there was ponding around the taps that are used to wash feet. I slipped and fell and ended up with a bloody knee and foot. After limping to reception, i asked if there was a first aid kit to clean the cut. They said no and to go to the spa. Absolutely no mention of how i fell on their premises. I ask at the spa theybonly had some wipes. Im not entirely too sure why there isn't a first aid kit. There was no concern that a guest slipped. Lack of customer service in this. I also nearly slipped some days later in the same spot.
Ruined my holiday as i wasnt able to enter the pool or sea due to possible infections with an open cut.
mary
Stayed 5 nights in Jul 2024
