6/10 Okay
Sarah
Travelled with family
22 Sept 2024
Disliked: Cleanliness
The property itself is beautiful, bit like a maze, got lost a few times!
Staff were mostly helpful, there was a holding fee of £50 when we arrived which was unexpected as wasn't told when we booked.
Also booked a room with 2 double beds and called ahead before we arrived to make sure that was the case, when we arrived, it wasn't the case so then had to change rooms!
Then the TV in our room wasn't working and that usually wouldn't worry me but but the others on my room has theatre reservations so I was having a cozy night in. We called down for some help with this and a gentleman did try and help but was unsuccessful and said he would speak to maintenance and that was it, heard no more, I did call down again to ask if anything was being done and was told they would ask but yet again, nothing, so had no TV all evening on my own.
Sarah
Stayed 1 night in Sep 2024