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Raina Holiday Accommodation

3.0 star property
Hotel with free parking, a quick walk to Tikioki Marine Sanctuary
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Raina Holiday Accommodation

Beach nearby
House, 2 Bedrooms, Balcony, Hill View | Balcony
Interior
Standard Room, Partial Sea View
Mountain view

Reviews

7.0 out of 10

Good

Popular amenities

  • Laundry
  • Parking included

Explore the area

Map
Akapauo, Titikaveka, South East, Rarotonga, 682
  • Tikioki Beach
    4 min walk
  • Tikioki Marine Sanctuary
    4 min walk
  • Charlie's
    2 min walk
  • Rarotonga (RAR-Rarotonga Intl.)
    25 min drive

Room options

View all photos for One Bedroom Garden Room

One Bedroom Garden Room

One Bedroom Garden Room

Highlights

Ceiling fan
Separate bedroom
Cookware/dishes/utensils
Electric kettle
Coffee/tea maker
Blender
In-room safe
Living room
  • 29.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for House, 3 Bedrooms, Balcony, Beach View

House, 3 Bedrooms, Balcony, Beach View

House, 3 Bedrooms, Balcony, Beach View

Highlights

Balcony
Ceiling fan
3 bedrooms
2 bathrooms
Cookware/dishes/utensils
Electric kettle
Coffee/tea maker
Blender
  • 215 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for House, 2 Bedrooms, Balcony, Hill View

House, 2 Bedrooms, Balcony, Hill View | Terrace/patio

House, 2 Bedrooms, Balcony, Hill View

Highlights

Balcony
Ceiling fan
2 bedrooms
Cookware/dishes/utensils
Electric kettle
Coffee/tea maker
Blender
In-room safe
  • 70 sq m
  • Hill view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

House, 2 Bedrooms, Partial Sea View, Sea Facing

Highlights

Furnished balcony or patio
Separate dining area
Kitchen
Full-sized fridge/freezer
Ceiling fan
2 bedrooms
2 bathrooms
Microwave
  • Partial sea view
  • Sleeps 4

View all photos for Standard Room, Partial Sea View

Standard Room, Partial Sea View

Standard Room, Partial Sea View

Highlights

Ceiling fan
Cookware/dishes/utensils
Electric kettle
Coffee/tea maker
Blender
Living room
In-room safe
Iron/ironing board
  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Family House, Non Smoking, Ensuite

Highlights

Kitchen
Fridge
Ceiling fan
3 bedrooms
Private bathroom
2 bathrooms
Electric kettle
Stovetop
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Standard Room, Refrigerator & Microwave, Garden Area

Standard Room, Refrigerator & Microwave, Garden Area

Standard Room, Refrigerator & Microwave, Garden Area

Highlights

Fridge
Ceiling fan
Microwave
Cookware/dishes/utensils
Electric kettle
Coffee/tea maker
Blender
Living room
  • 50 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Outdoor dining

The Edgewater Resort & Spa

Breakfast included
Spa
Parking included
Restaurant
4.1 out of 5, Very good, (1000)
The price is NZ$408
for 1 room
includes taxes & fees
2 Jan - 3 Jan
The Edgewater Resort & Spa

About the area

Rarotonga

At Raina Holiday Accommodation you'll be within just a 5-minute stroll of Tikioki Marine Sanctuary and within 20 minutes of Muri Lagoon. .This smoke-free hotel offers a library, a terrace and a garden. Other amenities include Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class Takitumu District hotel, you'll be 2.2 km (1.4 mi) from Muri Beach and 2.7 km (1.7 mi) from Te Vara Nui Village.

What's nearby

  • Tikioki Marine Sanctuary - 4 min walk
  • Muri Lagoon - 18 min walk
  • Muri Beach - 3 min drive
  • Muri Night Markets - 3 min drive
  • Te Vara Nui Village - 4 min drive

Getting around

  • Rarotonga (RAR-Rarotonga Intl.) - 25 min drive

Restaurants

  • ‪Charlie's - ‬2 min walk
  • ‪Trader Jacks Bar & Grill - ‬16 min drive
  • ‪Sails Restaurant - ‬4 min drive
  • ‪Shipwreck Hut - ‬12 min drive
  • ‪Palace Takeaway - ‬17 min drive

About this property

Raina Holiday Accommodation

Hotel with free parking, a quick walk to Tikioki Marine Sanctuary
As a guest of Raina Holiday Accommodation, you'll find a library, a terrace, and barbecue grills. WiFi is available in public spaces for a fee. An airport shuttle (available 24 hours) is available for a fee. Raina Holiday Accommodation also features a garden, a picnic area, and laundry facilities. Self parking is free.

This 3-star Rarotonga hotel is smoke free.

  • 7 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1987
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
Raina Holiday Accommodation offers 7 accommodations with a safe and coffee/tea makers. This Rarotonga hotel provides wireless Internet access for a surcharge.

Bathrooms include a shower. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 35 for multiple hours)
  • Available in some public areas: WiFi (NZD 50 for multiple minutes)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Laundry facilities
  • Living room

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (limited availability)
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 3 floors
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 4:30 PM
Early check-in subject to availability
Early check-in fee: NZD 75
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: NZD 75

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: NZD 35.00 for multiple hours (rates may vary)
  • Fee for wireless Internet in public areas: NZD 50 for multiple minutes (rates may vary)
  • Airport shuttle fee: NZD 25.00 per person (one-way)
  • Airport shuttle fee per child: NZD 12.50 (one-way), (from 3 to 12 years old)
  • Early check-in fee: NZD 75 (subject to availability)
  • Late check-out fee: NZD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Raina Apartments
Raina Beach
Raina Accommodation Rarotonga
Raina Beach Apartments Rarotonga
Raina Beach Rarotonga
Raina Beach Apartments Hotel Rarotonga
Raina Beach Apartments Rarotonga, Cook Islands - Titikaveka
Raina Holiday Accommodation Hotel
Raina Holiday Accommodation Rarotonga
Raina Holiday Accommodation Hotel Rarotonga

Frequently asked questions

Is parking available at Raina Holiday Accommodation?

Yep, Raina Holiday Accommodation has a free self car park.

Are there any beaches close to Raina Holiday Accommodation?

Yep, Raina Holiday Accommodation is a short 4-minute walk from Tikioki Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a free airport shuttle available at Raina Holiday Accommodation?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Raina Holiday Accommodation?

Check-in begins at 1:00 PM. Check-out time is 10 AM.

Are pets allowed at Raina Holiday Accommodation?

No, pets are not allowed.

Raina Holiday Accommodation Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 91 reviews" "
Rating 8 - Good. 23 out of 91 reviews" "
Rating 6 - Okay. 22 out of 91 reviews" "
Rating 4 - Poor. 11 out of 91 reviews" "
Rating 2 - Terrible. 11 out of 91 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Disliked: Staff & service
This accommodation was perfect for our needs Short walk across the road to amazing snorkelling Charlie’s cafe also just over the road with access to free wifi Short drive to Muri beach village for more dining, night markets, beautiful lagoon for all sorts of water sports and scuba dive shop
Stayed 9 nights in Aug 2024

10/10 Excellent

Kuki Carl

Stayed 4 nights in May 2024

2/10 Terrible

Raumoa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT RECOMMENDED.dirty,old,worn.Our experience from beginning to end was unbearable. I booked for 6ppl for $1051.63. Our stay was from 2-7th Feb.When I got my itinerary, it said the booking was only for 2ppl. I called abt the error made,to which tanya insisted i pay $500 for my 4 chldrn.I hesitantly agreed to pay the extra,since they wouldn’t refund me back.baring in mind we were here to bury our mother/nana.so we needd somewhr to stay. I barely got of the plane, before the txts and messages started to spam my phone about paying money now..we just took our mum off the plane and driving to our home in Arorangi &they are spamming me. Im trying to organise my family our transport our luggage our extended family etc.And these ppl are worried about money.. when we finally got to check in,at the house. Staff asked us to pay now. I didn’t have cash at the time because we just got of the plane. I said to the staff pls come back when we are here again. We drove back to Arorangi and slept there with mum one last time. When we came back to the accomm, staff ask on boss behalf Tanya for money now. We still didn’t make it to the atm. On day 3.We got a very nasty phone call frm Tanya &anotherfrmJune. Who came to the property to kick us out! She racially profiled my kids calling them”you people”&accusing thm of breaking her old picture,that fell of th wall.Thtwas the last straw. Frm then on,I refuse to pay anymre.she calld her ppl & police to intimidate me.But the police sided with us.

2/10 Terrible

Heidi

Stayed 12 nights in Dec 2023

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at the 3 bedroom beach house for 9 nights. It was set in front of the best snorkelling area and had a lovely little beach right at the bottom of the steps to the beach. There were 3 kayaks provided, 2 outdoor taps and showers and lots of outdoor seating. The view from the deck is amazing! Great parking and easy to find. The house is a typical beach bach, nothing flash but everything you need. All rooms have ceiling fans which are very welcomed, especially at night. One bedroom has ensuite while other 2 share a bathroom inbetween them. Showers were pretty low pressure but didn’t detract from our holiday. The curtains in all the rooms were very light so if you're after dark rooms in the morning, look elsewhere. Again, this didn’t bother us as we were there to enjoy the sunshine! Bedding was clean and pillows and matresses were ok. The kitchen was well equipped with everything we needed. Was great to have a full fridge/freezer and washing machine. There was a shop next door for emergency supplies, open until 10pm which was great. Charlies Bar a 5 minute stroll down the beach was great for cocktails and relaxed dinner. Quick drive to Muri for night markets and resorts so the house is in a great spot. Lots of friendly dogs come visiting and their are chickens with their chicks and roosters about too. Communication with Tanya the owner/manager) was quick and helpful. Our family thoroughly enjoyed the Beach House and would definately book again for a cost effective break.
Stayed 9 nights in Apr 2023

4/10 Poor

adam

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is 9/10 , building needs renovation and repairs , doors dont open and close correctly. The main beedroom locks you in if you close the door. Bathroom doors dont close without spending a few minutes to make it slide. There is mold over all the walls and ceiling , bbq was left with old Moldy food all over it . 1of the bedrooms leak when it rains, they are aware of this as they mentioned it to us when we checked in ortho they didnt mention it was right about the bed. When we were arrived we were told to turn on the hot water cylinder a few hours befor use and to turn it off after each use to save power. Had some infestation with termites or some other bug that eats wood , there were 4 spots that keeped leaving a mess on the floor and would reappear after you clean them. The beedroom to the lounge area had a 20-30mm lip were the floors were not even so watch your step to prevent a stubed tow. Hole in Bathroom ceiling from water damage. 3 Kayaks were available but no paddles ortho there was 1/2 a paddle. We booked for 3 adults and children payment option pay on arrival. Payment was taken 2 months be for arrival and then the provider attempted to charge my car again 2 times befor we arrived. When we arrived we had 3 visits from hotel employee to pay more for having 3 adults ortho the booking wa for 3. We stayed for 8 days. For $2500 they should maintain and clean the property
Stayed 8 nights in Jun 2022

2/10 Terrible

May, london

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff very friendly & would be most willing to help if they could understand. June was delightful to talk to. Building is old & it shows as not maintained. Rooms were shabby & dirty.
Stayed 2 nights in Jan 2020

4/10 Poor

Raina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing over excited Had no tv No air conditioning Very spacious
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Oct 2019

6/10 Okay

Angela, Taupo, NZ

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed at the Beach House down the Road. It is a flat with kitchen for cooking, but the set up was less than ideal. The oven did not work, the dish brush was left with crusted food in it, and there was a truly bizarre odor from under the sink. That said, the staff were friendly and responsive to my needs. The view and proximity to the beach were perfect. The plant growth could be trimmed as it inhibits the view to the beach a bit. The location is really great.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location and attractive garden Budget accommodation very tired refurb would be good
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jul 2019

8/10 Good

Deni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, apartment, across from fabulous beach. Bus stop outside door & 25 min walk to Muri. Tanya was great to deal with & had arranged a driver to collect us from the airport. We really enjoyed our stay here.
Stayed 4 nights in Jan 2019

6/10 Okay

Irf

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Lovely staff. Good check in process Unit was large but very dated. Beds we comfy but kitchen and all utensils very dirty. Counters were also dirty
Stayed 5 nights in Oct 2018

4/10 Poor

holx, NZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good for one night
Close to beach, easy to find, good description; quite run down / tired appearance. Communication via email ahead of arrival was very slow.
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious but the room was not clean at all. There were marks all over the walls and sheets and bathroom was gross. Chewed geeing gum was sitting in the shower. We left a day early because of it.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to the beach.
Our family thoroughly enjoyed our stay at raina apartments we were a family of 5 on a tight budget staying in Rarotonga for 15 nights! This place made it all possible. We stayed across the road, in our opinion, from the best beach in Rarotonga tikioki beach in a lovely friendly area of titikaveka. Quality snorkeling and beautiful sceneries to melt away any hassles of life. Didn't take long for island time to set in. June our host was a lovely lady with a quirky sense of humour and was amazing to my children and wife. While this accommodation is not of a 4-5 star resort level, it is at level that's is more than acceptable and well within budget. With an open mind any thing is possible. We love our time and can't wait to return to the cook islands we sadly had to leave. We fell so far in to the groove of island life we nearly missed our flight home as we had forgotten what day of the week it was. Unfortunately we had to leave in quite a mad rush and didn't quite get to say goodbye properly to June, thank you so much for all your help from us all! If you could say goodbye to the lovely neighbours for all the fruit they gave us while we were there, would be good and sorry that we could not say good bye to them as well. Once again thank you, meitaki ma'ata From Kevin, Jess, Dontaey, Haylee and Saphfire.
Stayed 16 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach side accommodation
Took 1.5 hrs for someone to meet us to check us in despite prearranged check in time and needing to phone twice. The room was very dusty - assume it was cleaned after last occupier but not prior to our stay which would have seen the apartment empty prior to our stay. Feet became black from walking aroud the apartment as the floor was dirty and dusty and made sheets and towels black. Great location as it was just across the road from the beach. Furniture was old - the bed was uncomfortable and pillows felt like bricks.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, GREAT location
Tanya contacted us 5 days before we arrived to verify flight details and optional airport transport. we arrived at noon and there a lovely gentleman here ready for us that we had seen every day over the past two weeks. We did laundry on location for 5 dollars, and hung it up outside on the ample clothesline. the 'garden view' apartment on the main floor could comfortably sleep six but for the two of us it was more than enough room, and the beds were comfortable - every three days the linens are changed and almost every day the room is swept by staff. the kitchen table was a good four person space for meals and the kitchen was clean, equipped with a microwave, kettle, gas top, and all dinnerware with a full sized fridge that worked great. a mini mart near by for basics (2 min walk east) and across the road from charlie's and a 3 minutes walk to the wonderful gardens on the west and the apartments are right at a bus stop, making it a great location. 4 kayaks (3 single, one double) with the paddles for free use and three loungers beside them. The photos are fairly up to date with small changes like new cushion covers. We had to working remotely and the in room wifi worked fantastic (there is a new (8/8/2017) modem in the room and minutes are available for purchase with bluesky in Muri (by Avis) to connect; at the time we paid $50 for 3GB, (we had issues with SIM)). All the essentials are covered and for the price we would highly recommend. Thank you for the lovely stay
Stayed 12 nights in Sep 2017

2/10 Terrible

Ali , NYC

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay elsewhere
Because of a travel mishap, I was forced to leave Rarotonga 2 days early. While I pre-booked, and was staying for 12 nights, I thought the hotel owner might be understanding and perhaps allow me to cancel the last two nights, since I was giving her over one weeks notice. However, she was no where to be found during the entire length of stay. I tried leaving a note, I spoke with her mother. Finally, the only way I could get in touch with her was to buy $15 internet cards to email her. Thus, costing me more money. She refused to accommodate me. I thought this demonstrated a complete lack of understanding and sympathy. Furthermore, when I asked her to arrange transport to the airport she tried to charge me TWICE the going rate. I had already taken two trips from the airport and pointed out to her via email that I was already quoted a price half that. She replied that the price was always twice that. Of course, I was able to get to the airport for half of what she quoted me. So, not only would she not accommodate my request to cancel the last two days, she was trying to make even more money off of me. As far as the room, it was ok but the floor was dirty upon arrival. One day cleaning staff was suppose to clean but we were sleeping. We asked them to return later, but they never did. The location is not very good, as there are no restaurants near by except a few lunch spots. Therefore, you must rent a car or a scooter if you stay there.
Stayed 11 nights in Jul 2017

6/10 Okay

corey, auckland

Disliked: Cleanliness
good area close to beach
Rooms are dated and need attention! Not the cleanest of places. No air conditioning but had ceiling fans that are out of balance and noisy, and leaving the windows open at nite leaves you awakening to the property owners dog barking and the local roosters crowing all nite. Getting a decent nites sleep wasn't easy... It's not the worst place I've stayed, and was in a AWSOME location and a cool out door roof top bar b que area to use.
Stayed 6 nights in Jul 2017

8/10 Good

shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
GREAT LOCATION. VERY SPACIOUS ROOM, LOVELY GROUNDS, OVER THE ROAD FROM THE BEACH AND GREAT PART OF THE LAGOON. WELL APPOINTED KITCHEN, GAS TOP AND MICROWAVE, CHARGES AFFORDABLE, WILL RECOMMEND,

6/10 Okay

Mark

Disliked: Property conditions & facilities
It was ok. It had a bad smell the entire stay which caused us to go out as we could not sit and relax outside/inside as the smell was aweful. All dishes were dirty. Overall t our stay was acerage.

8/10 Good

Torbayites, Western Australia

Liked: Staff & service
Fantastic location. Beautiful beach
We had a large one bedroom unit that was part of a double duplex. Ideally located, being only a couple of minutes walk from the beach. The lush gardens surrounding the unit and lack of close neighbours gave us peace and privacy. The unit was clean with a large and reasonably new bathroom. Excellent hot water. However, the furnishings and cooking utensils are in need of of an update. Overall, we enjoyed our stay.

6/10 Okay

Fiona, Auckland

Disliked: Staff & service, property conditions & facilities
The apartments are close to the beach, just across the road, but it felt like we were walking through private property to get to the beach. Beautiful tropical gardens. Holes in insect mesh, spider webs in corners. No reception. The room's information folder said to contact the staff anytime on the phone, but it was never answered even when we called during open hours. You have to boil your water, no drinking water or milk provided (lucky we brought a long-life milk in our luggage!). Sadly I accidentally left behind my favourite nightie, and they were unable to find it. The information folder said there was a BBQ available for use on the rooftop, but my husband only found an old broken one that didn't work, and the rooftop was flooded, he thought it may have been a nice area once. Kayaks, but no paddles and no-one to ask for them. A cross dog seems to keep guests away from where the staff live on the second floor. Nice man who did the cleaning. Might have been a nice place once, but now is old and rundown. Did appreciate the garden and the direct phone line.