Hilton Los Angeles/Universal City

4.0 star property
Suburban hotel with 24-hour fitness centre and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Los Angeles/Universal City

Outdoor pool, a heated pool, pool loungers
Breakfast, lunch, dinner served; Californian cuisine
Point of interest
55-inch flat-screen TV with digital channels, Netflix, Hulu
Terrace/patio

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available

Explore the area

Map
555 Universal Hollywood Dr, Universal City, CA, 91608
  • The Wizarding World of Harry Potter™
    6 min walk
  • Universal Studios Hollywood
    7 min walk
  • Universal CityWalk
    10 min walk
  • Burbank, CA (BUR-Hollywood Burbank)
    22 min drive

Room options

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 King Bed with Sofa bed, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Sofa bed - queen
Bathrobes
Private bathroom
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking (Universal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 75 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed, Non Smoking (Universal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Room, 2 Double Beds, Executive Level (Universal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed with Sofa bed, Corner (Universal View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Sofa bed - queen
Bathrobes
Private bathroom
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, View (Universal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - queen
Premium bedding
Separate bedroom
Bathrobes
  • 75 sq m
  • Sleeps 4
  • 1 King Bed

Executive Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Corner (Universal View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Sofa bed - queen
Private bathroom
Shower/bath combination
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Sofa bed - queen
Private bathroom
Shower/bath combination
  • 41 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - queen
Premium bedding
Separate bedroom
Deep-soaking bath
  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Director's Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - queen
Premium bedding
Separate bedroom
Deep-soaking bath
  • 82 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Shower/bath combination
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Diplomat Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - queen
Premium bedding
Separate bedroom
Deep-soaking bath
  • 121 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Universal City

At Hilton Los Angeles/Universal City you'll be within just a 15-minute stroll of Universal Studios Hollywood and Universal CityWalk. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Cafe Sierra, serves Californian cuisine and is open for breakfast, brunch, lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the gym and pool loungers. 32001 square feet (2973 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an area shuttle. .With a stay at this 4-property class Universal City hotel, you'll be 4.1 km (2.5 mi) from Warner Brothers Studio and 4.6 km (2.8 mi) from Hollywood Bowl.

What's nearby

  • Universal Studios Hollywood - 7 min walk - 0.6 km
  • Universal CityWalk - 10 min walk - 0.9 km
  • Warner Brothers Studio - 6 min drive - 4.5 km
  • Hollywood Bowl - 6 min drive - 4.6 km
  • Hollywood Walk of Fame - 7 min drive - 5.9 km

Getting around

  • Universal City Station - 9 min walk
  • Downtown Burbank Station - 10 min drive
  • Burbank, CA (BUR-Hollywood Burbank) - 22 min drive

Restaurants

  • ‪The Wizarding World of Harry Potter - ‬5 min drive
  • ‪In-N-Out Burger - ‬16 min walk
  • ‪Flight of the Hippogriff - ‬5 min drive
  • ‪Starbucks - ‬7 min walk
  • ‪Bubba Gump Shrimp Co - ‬9 min walk

About this property

Hilton Los Angeles/Universal City

Suburban hotel with 24-hour fitness centre and 24-hour front desk
Hilton Los Angeles/Universal City offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 32001 square feet (2973 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Los Angeles/Universal City. For a fee, parking is available.

This 4-star Universal City hotel is smoke free.

  • 495 guestrooms or units
  • 24 levels
  • Conference rooms
  • 32001 sq ft of conference space
  • 2973 sq. m of conference space
  • Built in 1984
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Los Angeles/Universal City offers 495 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

This Universal City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 7.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 7.95 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle
  • Secured, covered parking on site (USD 49.50 per night)
  • Valet parking on site (USD 60.50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 34 for adults and USD 19.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cafe Sierra
  • Lobby Lounge

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32,001 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 24 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 34.20
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Weight limit: 75 lb per pet
  • Pets cannot be left unattended
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 60.00 per accommodation, per day
  • Destination fee: USD 18.70 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 34.00 for adults and from USD 19.50 for children
  • Fee for in-room wireless Internet: USD 7.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 7.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 7.95 (rates may vary)
  • Covered self-parking fee: USD 49.50 per night (in/out privileges)
  • Valet parking fee: USD 60.50 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 34.20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Los Angeles/Universal City
Hilton Los Hotel Angeles/Universal City
Los Angeles/Universal City
Los Angeles/Universal City Hilton
Hilton Los Angeles/Universal City Hotel
Hilton Los Angeles/Universal Hotel
Hilton Los Angeles/Universal
Hilton Los Angeles/Universal City Hotel
Hilton Los Angeles/Universal City Universal City
Hilton Los Angeles/Universal City Hotel Universal City

Frequently asked questions

What is the cancellation policy at Hilton Los Angeles/Universal City?

Hilton Los Angeles/Universal City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Los Angeles/Universal City?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Los Angeles/Universal City on 15 Dec 2024 start from NZ$400.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Los Angeles/Universal City?

Yep, Hilton Los Angeles/Universal City has a secured covered self car park with in/out privileges for USD 49.50 per night.

Are there any beaches close to Hilton Los Angeles/Universal City?

The closest beach to Hilton Los Angeles/Universal City is Santa Monica Beach (19.1 km).

Does Hilton Los Angeles/Universal City have a pool?

Yep, and guests love it! Hilton Los Angeles/Universal City has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Hilton Los Angeles/Universal City a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Los Angeles/Universal City.

Is Hilton Los Angeles/Universal City family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Hilton Los Angeles/Universal City is a hit with families.

Does Hilton Los Angeles/Universal City serve breakfast?

You bet, full breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hilton Los Angeles/Universal City?

No, Hilton Los Angeles/Universal City does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Los Angeles/Universal City?

Yep, they've got a lounge bar and an onsite restaurant that serves Californian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Los Angeles/Universal City?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hilton Los Angeles/Universal City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1499 out of 2478 reviews" "
Rating 8 - Good. 530 out of 2478 reviews" "
Rating 6 - Okay. 233 out of 2478 reviews" "
Rating 4 - Poor. 119 out of 2478 reviews" "
Rating 2 - Terrible. 97 out of 2478 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff were great and very helpful. Location is great if going to Universal Studios.
Stayed 1 night in Aug 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was above and beyond.
Stayed 3 nights in Aug 2024

2/10 Terrible

Jesus

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
Disappointed with the customer service and poor planning. Our room was not ready and was asked to wait on two separate occasions. The lady employee @ check in told me that 4:00 pm is never a guarantee — I thought this was odd as 4:00 pm is the stipulated check in time. I am flexible and can understand ‘things happen’ but it’s the lack of care that bothered me. I am here to celebrate my birthday with all my family and was not offered anything (not even apologies!) to make up for the tardiness. I would have loved to feel appreciated and valued but instead was made to feel like a bother. Please do better!
Stayed 1 night in Aug 2024

10/10 Excellent

Alice, Hove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to universal. Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Shine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities
Excellent service
Stayed 3 nights in Aug 2024

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone is above and beyond helpful and willing to help make the guest stay the most enjoyable.
Stayed 1 night in Aug 2024

8/10 Good

Randall, Saskatoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely place. Surprisingly large room. We appreciated the convenient shuttle to the Universal park. The store inside the hotel is well stocked and was great for finding numerous items. Our only frustration was the laundry room. Half-way into our California trip, we needed to wash clothes. The machines needed either coins or an app to pay. The front desk did not have coins, and the glitchy app did not work at all, so we could not wash clothes. But if you don't need to do laundry, this hotel is worth it for its location and other features.
Stayed 2 nights in Aug 2024

10/10 Excellent

Enrique

Liked: Staff & service, property conditions & facilities
For the price can use some up grades
Stayed 2 nights in Aug 2024

6/10 Okay

Ye

Stayed 3 nights in Aug 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Location for Universal Studios was excellent, the shuttle was great to use. We enjoyed our stay
Stayed 2 nights in Aug 2024

10/10 Excellent

brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close walk to universal studios and city walk. Clean and convenient. Highly recommend.
Stayed 2 nights in Aug 2024

8/10 Good

Gideon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pre check in was great although the fact that they charge for parking for hotel guests is not cool and there were other charges added on top of the parking charges as well. The shower door was not sealed enough that there was always water out of the shower making the floor mat always soaked. The sofa bed was not comfortable. There were stains in the sofa and scratches too. The air conditioner controls were goofy that we had to turn it off because it was to cold at one point. The view was amazing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paula

Travelled with family
Pool area could be cleaner
Stayed 2 nights in Aug 2024

6/10 Okay

Samuel Anthony

Travelled with partner
Disliked: Amenities
Great location with the park so close but lots of extra charges and walls are so thin we heard our neighbors all week
Stayed 8 nights in Aug 2024

10/10 Excellent

Luis

Liked: Amenities
Muy buen servicio y atención al cliente
Stayed 3 nights in Aug 2024

8/10 Good

Meggan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wonderful location and if visiting Universal Studios, it is a must stay location. If you are looking for normal Hilton level dining options, bar and concierge this is not the place for you. It exists for its location.
Stayed 2 nights in Jun 2024

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Spot!
Very clean location, room was very quiet even though we could see the freeway and Universal Studios from our window. Would definitely come back here and stay again, you cannot get any closer to Universal and that is the reason we were there. Room was spacious and bathroom was large
Stayed 2 nights in Aug 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Universal City stay
Excellent location for universal. Very friendly and helpful staff. Good amenities.
Stayed 2 nights in Aug 2024

10/10 Excellent

Emmarina

Stayed 3 nights in Aug 2024

10/10 Excellent

Wei Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Angelica

Stayed 3 nights in Jul 2024