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Paradisus Los Cabos - Adults Only - All Inclusive

4.5 star property
Adults-only luxury on the beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Los Cabos - Adults Only - All Inclusive

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
The Reserve Suite Ocean View
Junior Suite, Oceanfront | Beach/ocean view
Poolside bar
Private beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • On private beach
    On private beach
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa

Explore the area

Map
Carretera Transpeninsular Km 19.5, San José del Cabo, BCS, 23400
  • Desert Park Natural Reserve
    12 min walk
  • El Dorado Golf Club
    2 min drive
  • Cabo Real Golf Course
    4 min drive
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    25 min drive

Room options

View all photos for The Reserve Suite Swim-Up

The Reserve Suite Swim-Up

The Reserve Suite Swim-Up

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 48 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for The Reserve Suite Ocean View

The Reserve Suite Ocean View

The Reserve Suite Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite

The Reserve Master Suite

The Reserve Master Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 116 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

Junior Suite, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front

The Reserve Master Suite Ocean Front

The Reserve Master Suite Ocean Front

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 39.7 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front Swim Up

The Reserve Master Suite Ocean Front Swim Up

The Reserve Master Suite Ocean Front Swim Up

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 116 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for The Reserve Suite Ocean Front Swim Up

The Reserve Suite Ocean Front Swim Up

The Reserve Suite Ocean Front Swim Up

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Reserve Suite Ocean Front

The Reserve Suite Ocean Front

The Reserve Suite Ocean Front

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Deluxe With Sea View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds OR 1 Queen Bed and 2 Single Sofa Beds

View all photos for Suite Master With Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Master With Garden View

  • Sleeps 3
  • 2 Single Sofa Beds and 1 Queen Bed

View all photos for Suite Deluxe With Side Sea View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 2 Single Sofa Beds OR 2 Double Beds

View all photos for Suite Premium With Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Single Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Junior With Garden View

  • Sleeps 3
  • 2 Single Sofa Beds and 1 Queen Bed OR 2 Double Beds

View all photos for Suite Premium With Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Single Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Side Sea View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Single Sofa Beds and 2 Double Beds

View all photos for Suite Junior With Sea View

Premium bedding, down duvets, pillow-top beds, free minibar

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Single Sofa Beds and 1 Queen Bed OR 2 Double Beds

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About the area

San José del Cabo

A luxury stay in San José del Cabo awaits you at Paradisus Los Cabos - Adults Only - All Inclusive. Within a 30-minute stroll, you'll find Desert Park Natural Reserve and Cabo Real Golf Course. Highlights at this all-inclusive property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The steakhouse, SAL Steak Cave, is open for dinner. Ginger Bar is the property's own lobby lounge. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and pool cabanas. 77100 square feet (7163 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 4.5-property class San José del Cabo property include El Dorado Golf Club and Palmilla Beach.

What's nearby

  • Desert Park Natural Reserve - 12 min walk - 1.0 km
  • El Dorado Golf Club - 2 min drive - 2.5 km
  • Cabo Real Golf Course - 4 min drive - 2.3 km
  • Palmilla Beach - 6 min drive - 5.5 km
  • Chileno Beach - 7 min drive - 7.0 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 25 min drive

Restaurants

  • ‪Naos - ‬1 min walk
  • ‪Al Pairo - ‬9 min drive
  • ‪Mako Restaurant - ‬10 min drive
  • ‪Riccio Di Mare - ‬10 min drive
  • ‪Tokimeku - ‬1 min walk

About this property

Paradisus Los Cabos - Adults Only - All Inclusive

Adults-only luxury on the beach
Paradisus Los Cabos - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Paradisus Los Cabos - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

This 4.5-star San José del Cabo property is smoke free.

  • 350 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Conference rooms
  • 77100 sq ft of conference space
  • 7163 sq. m of conference space
  • Built in 1989
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Los Cabos - Adults Only - All Inclusive offers 350 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This San José del Cabo property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cappella
  • Celsius - Swim up Bar
  • Ginger Bar
  • SAL Steak Cave
  • Tokimeku

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (77,100 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 12:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 80 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Cabo Melia Real Resort
Cabo Melia Resort
Melia Cabo Real Beach Resort All Inclusive San Jose Del Cabo
Melia Cabo Real Beach San Jose Del Cabo
Meliá Cabo Real All Inclusive Beach
Meliá Cabo Real Beach
Meliá All Inclusive Beach
Paradisus Melia Cabos All Inclusive San Jose del Cabo
Paradisus Los All Inclusive
Paradisus Los Cabos
Paradisus Los

Frequently asked questions

What is the cancellation policy at Paradisus Los Cabos - Adults Only - All Inclusive?

Paradisus Los Cabos - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Los Cabos - Adults Only - All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Paradisus Los Cabos - Adults Only - All Inclusive on 9 Dec 2024 start from NZ$1,030.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Los Cabos - Adults Only - All Inclusive?

Yep, Paradisus Los Cabos - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Paradisus Los Cabos - Adults Only - All Inclusive?

The closest beach to Paradisus Los Cabos - Adults Only - All Inclusive is Chileno Beach (5.4 km).

Is there a spa on site at Paradisus Los Cabos - Adults Only - All Inclusive?

Yep, there is an onsite spa at Paradisus Los Cabos - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Paradisus Los Cabos - Adults Only - All Inclusive have a pool?

Paradisus Los Cabos - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Paradisus Los Cabos - Adults Only - All Inclusive?

Paradisus Los Cabos - Adults Only - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Paradisus Los Cabos - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Paradisus Los Cabos - Adults Only - All Inclusive.

Is Paradisus Los Cabos - Adults Only - All Inclusive family-friendly?

No, Paradisus Los Cabos - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Paradisus Los Cabos - Adults Only - All Inclusive?

No, Paradisus Los Cabos - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Los Cabos - Adults Only - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Los Cabos - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Paradisus Los Cabos - Adults Only - All Inclusive?

Dogs are welcome at Paradisus Los Cabos - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Paradisus Los Cabos - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
All was perfect
Stayed 3 nights in Aug 2024

6/10 Okay

Sybille

Liked: Cleanliness, staff & service
Disliked: Amenities
Food quality and variety was very poor. Furniture upholstery in rooms and sun beds at pool need replacement.
Stayed 4 nights in Aug 2024

2/10 Terrible

Chanel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
Rooms weren’t clean Bugs were everywhere Dead bugs everywhere Key tags didn’t work properly Room service never came Housekeeping never came
Stayed 3 nights in Aug 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

2/10 Terrible

Jorge

Travelled with partner
Disliked: Staff & service, amenities
Do not book your stay here please do your research. By far the worse property I have ever stayed at in regards to service. Guaranteed you will get better service at at 2-3 star hotel. Plus save lots of money. Management is horrible no communication. Food is average if that. Hotel personnel is nice but still doesn’t cut it. You can find nice people anywhere else without all the problems. Entertainment was nothing special.
Stayed 9 nights in Aug 2024

10/10 Excellent

Shamiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Aug 2024

10/10 Excellent

Sylvia S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our check in experience was not horrible but not the best. The staff was not as attentive with us as with other guest. We did not let that experience affect our stay. The staff at the restaurants, bars, cleanings, etc, were lovely! The food was delicious, the drinks we strong, the hotel was clean and beautiful, the pool was clean, and best part, no kids!
Stayed 4 nights in Aug 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This resort is definitely beautiful!! The pool is amazing and big enough that it never felt crowded. There is a volleyball net in the pool. The swim up bar was busy at times but they made good drinks. The drinks were never watered down. They have waiters that will come around also and get you drinks if you want. There was always loung chairs available. They have a little shack by the pool with extra towels and complimentary sunblock. The best food we had at the whole resort was the taco truck by the pool. We ate hot dogs, curly fries and they had a shrimp "taco" but it was more like a mini quesadilla which was definitely the best thing. The room- we had the garden view suite and it was actually very nice. They have tons of pillows on the bed and the bed was so comfortable. There is a little Nespresso machine with coffee and tea. The mini fridge has soda, beer and water. Also if you need any thing replenished in the room you can request it through the app. That is also where you request room service. We only tried the breakfast buffet and that was good. On my birthday it stormed so they closed everything including the pool and all but one restaurant which had a fixed limited menu and the food was not good. Very bland. Then they opened the Italian and it was just ok. We didn't get to try the Japanese or the restaurant by the pool/ water. The front desk girl Carmen was the best employee we encountered. Be aware the pool closes at 7pm and after that there isn't much to do.
Stayed 3 nights in Aug 2024

6/10 Okay

Brett

Stayed 2 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a beautiful property but the rooms are in need of updates.
Stayed 5 nights in Jul 2024

10/10 Excellent

DANIEL RUBEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Eris

Travelled with partner
Disliked: Cleanliness
My husband and I recently stayed at this resort, and while there were some highlights, my overall experience was marred by several significant issues. To start, the refrigerator in my room was broken for two days, which was inconvenient and frustrating, especially in the summer heat. Management was not helpful until I noted the problem in my Expedia check-in review. Additionally, I was shocked to find that one of face towel provided smelled like vomit, and the pillowcase had a stain that looked like old blood. These cleanliness issues were unacceptable and made the stay quite uncomfortable. Moreover, the toilet room light wasn’t working, making it difficult to use at night, and the toilet cover was dirty when we arrived. These issues, combined with the unpleasant smell from the face towel and stained pillowcase, really detracted from the overall experience. On a more positive note, the Tokameku restaurant was fantastic—we enjoyed it so much that we went there twice. The food was delicious, and the service was excellent. However, the same cannot be said for the other dining options. The food at Cielo was below average, lacking flavor and creativity. Capella’s food was okay, but the service was horrible, which ruined the dining experience. Skip the room service. I could not make such low quality dishes if I tried. Overall, while there were some positives, the numerous issues we encountered, particularly with cleanliness and service, make it hard to recommend this resort.
Stayed 7 nights in Jul 2024

10/10 Excellent

JAYSON LINTAG

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this resort taking opportunity of Expedia perks and it was worth it. A big shoutout to guest services: Fernando, vianey, channel for coordinating w my wife for their seaside love package. Our go to daily was aqua marina. Alejandro, Cynthia, and Rafael who set it up. And the best ever Jaime. He was like our favorite waiter all 3 days we stayed. We specifically asked for him since he made us feel welcome and took care of us! Always positive energy from Jaime! Facilities were clean and restaurant choices were great. I must recommend this if you’re looking into an adult all inclusive
Stayed 3 nights in Aug 2024

10/10 Excellent

DeAsia Cassandra Shawnique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*** I booked the round trip shuttle and upon leaving they marked me as no show and I had literally been in the lobby at the front door. And no refund was provided. Probably will never book the shared shuttle again. The hotel is nice, not a lounge/club area on the site. You are 25mins from the downtown party area. Food was top tier all around from the restaurants to the room service. Mini bar snacks were great
Stayed 5 nights in Jun 2024

2/10 Terrible

Rashel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Kimberly Kay

Travelled with partner
We got there on Sunday @ 330pm we were told 5 restaurants. Only 3 open and one had to have reservations. After that only 2 were open and outside dining when its 90s humidity can enjoy your meal too hot. Also pool bar closes at 5pm pool closes at 7. No night life, there was a dj at one lounge area. The hotel also refused to give our money back due to flight delays
Stayed 4 nights in Jul 2024

10/10 Excellent

Jenelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserve is the way to go and Yen is the best! So many amazing staff!
Stayed 3 nights in Jul 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! The staff made our stay memorable and helped us celebrate our engagement in special ways. Special thank you to Manuel for helping arrange special surprises for us to help us celebrate! And a special thank you to Guadalupe for the amazing cocktails and service by the beach and pool.
Stayed 4 nights in Jul 2024

4/10 Poor

Chimnomso

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I wish I could say this stay was the best but it wasn’t. I could clearly see that this hotel caters to the “white man”. If you are any other ethnicity you are treated differently with the exception of some staff. I will not mention them to protect their jobs. They do not play any other music but the ones that fit the ethnicity they are catering to, not even their country’s music. To the point we are told “I don’t want to get in trouble”. I guess $6k is not enough. The discrimination is real. Now if changes are made, by all means. Their gift shop is wayyyy over priced, we are talking $35 for a hair brush and $48 for sunscreen. Food is average, they continuously ask you for allergies but nothing is done with that information. Hotel rooms are average unless you join their membership then maybe you would get something better. if we are to visit los cabos again we will be staying somewhere else. On a positive note, house keeping did an amazing job most of the time. Mini bar service (not done by housekeeping) lacked everyday! You call and it takes hourssss before anything you request is brought up. Most disappointing was the fact that our trip was planned around my best-friend’s birthday (30th btw). I went to the front desk as early at 6am to inquire if anything will be done for her as occasions was a question we had to answer before our arrival. I was told a note was placed on her room and guest services was to take care of that. ABSOLUTELY NOTHING was done for her.
Stayed 4 nights in Apr 2024

8/10 Good

Svilena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great expierence. Would definitely go again and recommend!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Katherine

Stayed 5 nights in Jul 2024

10/10 Excellent

Aliakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property
Stayed 3 nights in Jul 2024

6/10 Okay

Niara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024