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Villa del Palmar Beach Resort Cabo San Lucas

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Plaza San Lucas
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Villa del Palmar Beach Resort Cabo San Lucas

Exterior
Terrace/patio
On the beach, white sand, sun-loungers, beach umbrellas
Reception
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • 24/7 front desk
The price is NZ$558
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Camino Viejo a San José Km. 0.5, Cabo San Lucas, BCS, 23450
  • Cabo San Lucas Bay
    2 min walk
  • Medano Beach
    11 min walk
  • Puerto Paraiso Mall
    4 min drive
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    46 min drive

Room options

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Blackout curtains
Down duvet
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Down duvets, minibar, in-room safe, blackout curtains

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Blackout curtains
  • 80 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite

Down duvets, minibar, in-room safe, blackout curtains

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
LCD TV
Blackout curtains
  • 105 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Blackout curtains
Down duvet
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds

View all photos for Apartment Superior With Garden View

Down duvets, minibar, in-room safe, blackout curtains

Apartment Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for 1-Bedroom Apartment Standard With Garden View

Down duvets, minibar, in-room safe, blackout curtains

1-Bedroom Apartment Standard With Garden View

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2-Bedroom Apartment Standard With Garden View

Down duvets, minibar, in-room safe, blackout curtains

2-Bedroom Apartment Standard With Garden View

  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Similar properties

Exterior

Playa Grande Resort & Grand Spa

On private beach
Pool
All-inclusive
Spa
4.4 out of 5, Excellent, (1185)
The price is NZ$604
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Playa Grande Resort & Grand Spa

About the area

Cabo San Lucas

A family-friendly stay in the heart of Cabo San Lucas awaits you at Villa del Palmar Beach Resort Cabo San Lucas. Within a 30-minute stroll, you'll find Puerto Paraiso Mall and Plaza San Lucas. Highlights at this beachfront resort include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Bella California, serves Italian cuisine and is open for breakfast, lunch and dinner. Sports Bar is the resort's own sports bar, serving drinks along with lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and 2 outdoor tennis courts. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a sauna. Buffet breakfast is available daily between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 3.5-property class El Medano Ejidal resort include Plaza Bonita Mall and Marina Del Rey.
View more Resorts in Cabo San LucasOpens in a new window

What's nearby

  • Cabo San Lucas Bay - 2 min walk
  • Medano Beach - 11 min walk
  • Plaza San Lucas - 3 min drive
  • Puerto Paraiso Mall - 4 min drive
  • Marina Del Rey - 5 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 46 min drive

Restaurants

  • ‪Riu Sport Bar - ‬15 min walk
  • ‪Baja California Restaurante - ‬13 min walk
  • ‪Torote Steak House - ‬11 min walk
  • ‪La misión - ‬13 min walk
  • ‪Tequila Pool Bar - ‬11 min walk

About this property

Villa del Palmar Beach Resort Cabo San Lucas

Family fun on the beach, with 3 outdoor pools, near Plaza San Lucas
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Villa del Palmar Beach Resort Cabo San Lucas, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas resort.

  • 463 guestrooms or units
  • 8 levels
  • 3 buildings
  • 6 dining venues
  • 3 bars or lounges
  • 4520 sq ft of conference space
  • 420 sq. m of conference space
  • Built in 1992
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Villa del Palmar Beach Resort Cabo San Lucas offers 463 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. Full-sized fridge/freezers, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 32-inch LCD televisions come with premium satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 11:00 PM on request
  • Limo/town car service
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:30 AM for a fee: MXN 659 to 700 for adults and MXN 339 to 350 for children
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bella California
  • Palmita Deli
  • Sports Bar
  • The Taco Bar
  • Tortugas Terraza

Things to do

  • 2 outdoor tennis courts
  • 2 spa tubs
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's club
  • Children's pool
  • Full-service spa
  • Paddleboard
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre (4,520 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (150 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 37.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 659 to 700 for adults and MXN 339 to 350 for children
  • Airport shuttle fee: MXN 550 per person (one-way)
  • Airport shuttle fee per child: MXN 550 (one-way)
  • A late check-out fee will be charged
  • Rollaway bed fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Villa Palmar Beach Cabo San Lucas
Villa Palmar Beach Resort Cabo San Lucas
Villa Palmar Resort
Cabo San Lucas Villa Del Palmar
Villa Del Palmar Beach Resort & Spa Cabo San Lucas
Villa Del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas
Villa del Palmar Beach Resort Spa Cabo San Lucas
Villa Del Palmar Los Cabos
Villa Del Palmar Beach Resort And Spa Los Cabos
Villa Palmar Beach Resort
Villa Palmar Beach
Palmar Cabo Lucas Cabo Lucas
Villa del Palmar Beach Resort Spa Cabo San Lucas
Villa del Palmar Beach Resort Cabo San Lucas Resort
Villa del Palmar Beach Resort Cabo San Lucas Cabo San Lucas

Frequently asked questions

What is the cancellation policy at Villa del Palmar Beach Resort Cabo San Lucas?

Villa del Palmar Beach Resort Cabo San Lucas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa del Palmar Beach Resort Cabo San Lucas?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Villa del Palmar Beach Resort Cabo San Lucas on 5 Jan 2025 start from NZ$554.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa del Palmar Beach Resort Cabo San Lucas?

Yep, Villa del Palmar Beach Resort Cabo San Lucas has free valet parking. Onsite parking is limited.

Are there any beaches close to Villa del Palmar Beach Resort Cabo San Lucas?

Yep, Villa del Palmar Beach Resort Cabo San Lucas is a short 11-minute walk from Medano Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Villa del Palmar Beach Resort Cabo San Lucas?

Yep, there is an onsite spa at Villa del Palmar Beach Resort Cabo San Lucas. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Villa del Palmar Beach Resort Cabo San Lucas have a pool?

Villa del Palmar Beach Resort Cabo San Lucas has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Villa del Palmar Beach Resort Cabo San Lucas have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Villa del Palmar Beach Resort Cabo San Lucas?

Villa del Palmar Beach Resort Cabo San Lucas features 3 outdoor pools, 2 hot tubs and 6 restaurants.

Is Villa del Palmar Beach Resort Cabo San Lucas family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Villa del Palmar Beach Resort Cabo San Lucas is a hit with families.

Does Villa del Palmar Beach Resort Cabo San Lucas serve breakfast?

You bet, buffet breakfast is on offer daily from 7 AM to 11:30 AM.

Is there a free airport shuttle available at Villa del Palmar Beach Resort Cabo San Lucas?

No, but there's an airport shuttle that runs from 8:00 AM - 11:00 PM on request for a fee.

Is there a bar or restaurant at Villa del Palmar Beach Resort Cabo San Lucas?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Villa del Palmar Beach Resort Cabo San Lucas?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Villa del Palmar Beach Resort Cabo San Lucas?

No, only service animals are allowed.

Villa del Palmar Beach Resort Cabo San Lucas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1009 reviews" "
Rating 8 - Good. 243 out of 1009 reviews" "
Rating 6 - Okay. 131 out of 1009 reviews" "
Rating 4 - Poor. 58 out of 1009 reviews" "
Rating 2 - Terrible. 73 out of 1009 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Edita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The restaurant & pool staff at this property is incredible. We stayed 5 nights & enjoyed the service very much. The only problem was the jackhammering everyday with new construction. Wish we would have known before hand as this made relaxing by the pool almost impossible. We made the best of it but an acknowledgement of the noise, by way of discount or other would have been a good move which wasn’t made. Hopefully a letter to the GM will make this right. We would go back but after construction is completed.
Stayed 5 nights in Sep 2024

10/10 Excellent

Araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 4 nights in Sep 2024

10/10 Excellent

Sharmane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Ed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room that we had booked was given away to other hotel guests. They gave us another room which then we had to check out the next morning and transfer to another room. Our new room was not ready until later that day and we wasted a whole day waiting around. Had to cancel a day of fishing because of the room switch.
Stayed 5 nights in Jul 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately there was construction going on at the hotel. The sports bar for one was not available. There was also a full day where we had no hot water in our tower. Other than that we enjoyed our stay.
Stayed 4 nights in Sep 2024

6/10 Okay

jon

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jack

Liked: Cleanliness
Nice
Stayed 3 nights in Aug 2024

8/10 Good

Adiel Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

8/10 Good

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities
Estuvo increíble y la pasamos muy bien! Tuvimos inconvenientes con el aire acindicionado que no funcionaba y la puerta de la habitación que se atoraba pero no dudaron en llegar a un acuerdo con nosotros y solucionarlo Un gran hotel Sus empleados son muy amables Gracias la pasamos muy bien!
Stayed 7 nights in Aug 2024

10/10 Excellent

Napoleon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose Pineda made our stay very comfortable
Stayed 7 nights in Aug 2024

6/10 Okay

cinthya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived Fryday night around 11pm, the receptionist was rude ,Ramon was His Name .
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay loved it
Stayed 2 nights in Aug 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good, besides some small details like charging a lot for Internet service or not allowing to take fresh fruit into the pool área... Some of the persona in the staff aré too picky and too rígid in simple rules
Stayed 6 nights in Aug 2024

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness, staff & service
The staff was really professional, and the building is well maintain, but the problem was with the room They gave me. It was humid the whole time the bed was like almost wet.
Stayed 3 nights in Jul 2024

10/10 Excellent

Christiaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff all amenities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ivan

Stayed 4 nights in Jul 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, excellent value.
Stayed 3 nights in Aug 2024

8/10 Good

Aiyana

Travelled with family
Liked: Amenities
My family and I spent a week at Villa del Palmer the last week of July. Pros: Armando at the Bell Desk was amazing! He was friendly and offered great suggestions on restaurants and sites. The views from our room were spectacular! Carlos was our poolside server, and he was friendly and prompt. The pizza was great! The whale slide is really cool! Cons: The Front Desk staff was not friendly and made you feel like you were bugging them. After checking in, we were hounded multiple times about attending the timeshare presentation. We were exhausted from an 8-hour travel day and just wanted to relax. Staff does not monitor the number of people "reserving" chairs by the pool. You have to be poolside by 7 to get a spot that hasn't been marked by people with towels who don't come back for hours. Our stay was good, and we would most likely return.
Stayed 7 nights in Jul 2024

6/10 Okay

Rachal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall I was satisfied with the property, entertainment and the food. The property itself is poorly maintained. There was only one working elevator for 8 floors and a basement. There was a leak in my room for two days and my room was only cleaned one out of the four days I was there. I would not return, but it was sufficient for the cost.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Carlos

Disliked: Property conditions & facilities
Booked this stay as it’s advertised as All Inclusive. When booking my package I filtered All Inclusive resorts only. Somehow Expedia still offers this location even though they have different options of stays. I booked a junior suite, to my surprise it was only the room. We arrived to the property and were told of the booking. The property offered to upgrade to All inclusive for an extra 2k!!! For a family of 4 it was $420 a day. We tried one day of the meal plan to see if the food was worth it. Honestly it was not. The only buffet options are breakfast and dinner in order to watch the show they have nightly. The pool side service, really depends on who you get. The resort offers different packages for different guests. I guess it’s also a time share location. The pool area is small, the pool lounge chairs are crowded. If you aren’t out there about 7am you won’t get a seat. Until about 3pm when people start to leave. The kids pool is near one of the restaurants and your kids can’t splash. If you are eating at the restaurant after being in the pool, the staff get upset that you are wetting the chairs. Outdoor restaurant by the way. The all inclusive guest were limited on the amount of items they could order at a time. We opted for paying as we stayed, we spent way less than the 2k. The housekeeping is an additional cost. The show is only to accommodate those eating at the buffet, and you have to get there at 6pm or you won’t get in. Overall not a pleasant stay for our family.
Stayed 5 nights in Jul 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful... didn't like how only adults were allowed in the bigger pool n family pool was smaller n packed
Stayed 5 nights in Jul 2024