4/10 Poor
Donna
31 Jul 2024
Annex needs serious upgrading
Booked a wee 2 night stay with my husband to celebrate our anniversary, the room we wanted had no availability so looked through the rooms and picked another one that looked good. On arrival at hotel, reception staff work the bar too so it’s just your luck if someone is at reception or you have to go to bar and find someone.
Got to our room (13) the smell was horrendous, didn’t look as if the bathroom and been cleaned properly, cups were stained, room was very dark and dingy due to a wall halving the room. There wasn’t any rooms available so had to make do with what we had, end of the day it was just a place to get our head down. However at night, walls are paper thin, could hear every noises from rooms either side and corridors, the door to the entrance to the annex’s slams and ignorant guest allowed this to happen. If you think your getting a lie in, think again the annex is so loud and from 7am all you could hear was loud talking, showers, doors banging. House keeping starts at 10, so if you’re there just to relax get up at your leisure forget it.
Check out was a simple case of a cleaner by chance passing and taking the key from us, no how’s was your stay or small talk just thanks and away she went.
This is the second time we’ve stayed at the hotel and I see issues haven’t improved from our first stay, when we travelled up to find out our room had been flooded and had been but in a tiny room instead. No phone call or anything.
Won’t be giving them another chance
Donna
Stayed 2 nights in Jul 2024
