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Palazzo Alexander Hotel

4.0 star property
Lucca hotel in Lucca Historical Center with 24-hour front desk and bar/lounge
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Palazzo Alexander Hotel

Junior Suite Tosca with balcony | Balcony view
Property entrance
Standard Double Room
Bar (on property)
Bar (on property)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Via Santa Giustina 48, Lucca, LU, 55100
  • Lucca City Hall
    3 min walk
  • Piazza San Michele
    4 min walk
  • Church of San Michele in Foro
    4 min walk
  • Lucca (LCV)
    23 min drive

Room options

View all photos for Junior Suite Tosca with balcony

Junior Suite Tosca with balcony

Junior Suite Tosca with balcony

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Down duvet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Down duvets, minibar, in-room safe, individually furnished

Triple Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Down duvet
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Down duvet
Bidet
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Down duvet
Bidet
  • 16 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Down duvet
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Down duvet
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

About the area

Lucca

Palazzo Alexander Hotel places you in the centre of Lucca, steps from Lucca Courthouse and within a short 5-minute stroll of Lucca City Hall. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also the convenience of an airport shuttle. .Within a 30-minute drive of this 4-property class Lucca Historical Center hotel, attractions include Leaning Tower and Cisanello Hospital.

What's nearby

  • Palazzo Pfanner - 5 min walk
  • Piazza Napoleone - 6 min walk
  • Guinigi Tower - 7 min walk
  • Piazza dell'Anfiteatro - 8 min walk
  • Cathedral of St Martin - 10 min walk

Getting around

  • Lucca Station - 15 min walk
  • Peretola Airport (FLR) - 57 min drive

Restaurants

  • ‪Buca di Sant'Antonio - ‬4 min walk
  • ‪Osteria Bastian Contrario - ‬2 min walk
  • ‪Osteria da Rosolo - ‬5 min walk
  • ‪Bollicine d'Autore - ‬3 min walk
  • ‪Franklin'33 - ‬4 min walk

About this property

Palazzo Alexander Hotel

Lucca hotel in Lucca Historical Center with 24-hour front desk and bar/lounge
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Palazzo Alexander Hotel. The hotel can provide concierge services and wedding services.

This 4-star Lucca hotel is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 4 levels
  • Built in 1100
  • Deli
  • Childcare (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Palazzo Alexander Hotel offers 12 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. 50-inch Smart televisions come with premium satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Lucca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1100
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a first aid kit and window guards in all accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Alexander Palazzo
Hotel Palazzo Alexander
Palazzo Alexander
Palazzo Alexander Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Lucca
Palazzo Alexander Hotel Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Hotel Hotel Lucca

Frequently asked questions

What is the cancellation policy at Palazzo Alexander Hotel?

Palazzo Alexander Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palazzo Alexander Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Palazzo Alexander Hotel on 2 Dec 2024 start from NZ$191.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Palazzo Alexander Hotel?

The closest beach to Palazzo Alexander Hotel is Vecchiano Beach (19.6 km).

Is there a free airport shuttle available at Palazzo Alexander Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Palazzo Alexander Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Palazzo Alexander Hotel?

No, pets are not allowed.

Is there a golf course on site at Palazzo Alexander Hotel?

There is a golf course next to Palazzo Alexander Hotel.

Palazzo Alexander Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 510 out of 720 reviews" "
Rating 8 - Good. 174 out of 720 reviews" "
Rating 6 - Okay. 28 out of 720 reviews" "
Rating 4 - Poor. 6 out of 720 reviews" "
Rating 2 - Terrible. 2 out of 720 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Sean, Marysville

Travelled with family
Liked: Cleanliness, staff & service
Getting to the hotel is tricky with luggage. The streets are very narrow and leaving your car overnight in a parking lot several blocks away is a little scary. The entire area of Lucca is very old, so it is no surprise that the hotel is older. However the rooms were air conditioned which we were very thankful for. The staff was amazing and the cook to order breakfast was a pleasant surprise.
Stayed 1 night in Aug 2024

10/10 Excellent

Susan L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Lucca
Beautiful hotel in a great location inside the walls of Lucca. We unloaded our car in front of the hotel with the gracious help of the staff, parking was close by and comfortable to get to. The rooms were clean, comfortable and we had a wonderful stay. Breakfast was delicious, scrambled eggs & bacon, kids had yummy pancakes and the service was amazing. We will return!
Stayed 1 night in Jul 2024

10/10 Excellent

Bolivar, Callao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo Alexander has an excellent location for easy access to Lucca`s sights, and provides a comfortable, nicely elegant setting to its customers. The staff is welcoming, helpful and very friendly. Our room had plenty of light and space. We will be pleased to return.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff in a wonderful location!
Fantastic staff. Lovely breakfast available at good hours. The air-con unit in our room was quite loud but incredible! Great shower. Really comfortable bed and pillows. Located just inside the walls of Lucca, but away from the busy areas so really quiet. Short walk away is a drinking fountain where we topped up our water bottles each day. Worth noting that you can hear everything those in the rooms around (next to/above) are doing (showering, hairdryer, going to the toilet....) so if you are a light sleeper bring ear plugs! After we checked in during the early evening, we rested for a while before going out for dinner. When we returned the front door was locked and the lights at reception were off. A member of staff then came over and let us in. Turns out we were meant to leave our key at reception when going out but we had no idea! So they thought everyone was in bed as no missing keys... Never had to do this before (but then again can't remember the last time I had an actual room key and not card) and we weren't told when we checked in or when we went out (although the person on reception when we went out was busy so perhaps they would have mentioned it if they saw us leave). No curfew, they just lock the front door and turn off the lights if everyone is in bed but there is a night porter around if you need help/want to go out. So make sure you leave your key at reception!
Stayed 4 nights in Jul 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Property conditions & facilities
So very quaint, and nicely appointed. The staff was so welcoming, and proud of the facility.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perhaps one of the best decisions my wife and I made on our trip was staying at Palazzo Alexander. A family owned and operated hotel whose staff was friendly, accommodating, helpful, and kind. We wish we had booked a longer stay, and it is located in a very charming part of the old town of Lucca, very walkable to many restaurants, shopping, and attractions. Will for sure stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this Hotel. From the moment we arrived, the owner was very helpful with recommending places to visit in Lucca. All the staff were helpful and the location of the Hotel was great. Excellent attention to detail and the breakfast was of quality and plentiful.
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc.
Stayed 6 nights in Jun 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation trip
Helpful staff and excellent accommodations for a historic building. Breakfast was delicious every day.
Stayed 2 nights in Jun 2024

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful visit
Wonderful people work there and helped so much to make our visit me. Especially Emilio, Roberto and Mario. Good location. Being within the Lucca medieval walls made the trip a cultural , historic and art Italian experience.
Stayed 4 nights in Jun 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Amenities
Excellent location. Charming building. Very helpful staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

rani

Lovely stay during festival weekend
Great stay during the Lucca summer festival. My friend and I loved our "family room" - two connecting rooms, both with its own bathroom. The staff were very nice.
Stayed 2 nights in Jun 2024

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 1 night in Jun 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are delightful-efficient, welcoming and focused on each guest. It is located close to the city wall and is an easy walk everywhere Attractive room with views over terracotta tiles to distant hills Parking was $25 per night for a compact car - arranged in advance. Hotel staff parked for us Thoroughly recommended
Stayed 1 night in Jun 2024

6/10 Okay

Brandy

Stayed 2 nights in Jun 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful hotel . So beautiful and comfortable easy to walk everywhere. Highly recommend
Stayed 3 nights in Jun 2024

8/10 Good

Kathleen

Travelled with partner
Liked: Amenities
we loved the breakfast. And the beds were soft and comfy. It was an old building but very charming. The staff was very helpful. The bathroom has some deferred maintenance. The showerhead does not stay in place. And the sink stopper doesn’t work. but overall, we had a very pleasant day and we got to see Eric Clapton who was in town.
Stayed 1 night in Jun 2024

10/10 Excellent

Cathy

Stayed 3 nights in May 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at hotel are wonderful. They do everything to please. We had a wonderful stay.
Stayed 3 nights in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness, amenities
Great experience great service such nice and helpful people
Stayed 2 nights in May 2024

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Fabulous breakfast. Staff were very friendly and helpful . Great location in a lovely area .
Stayed 3 nights in May 2024

10/10 Excellent

Huana

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and staff!
Stayed 2 nights in May 2024

10/10 Excellent

Gillian Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Wonderful family run hotel which offers the perfect location for visiting all the sites of Lucca. Greeted by the owner with a lovely warm welcome and a beautiful room. Delicious cooked breakfast in an atmosphere of opulence whilst maintaining such a homely feeling. It was truly a fantastic place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Kristin, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff went out of their way to coordinate taxi service with multiple stops.
Stayed 1 night in May 2024

10/10 Excellent

kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely lucca
Beautiful stay. The service here was as lovely as anything I’ve had at any 5 star hotel. It is old, but if you appreciate that, this is a wonderful place. The breakfast was lovely as well.
Stayed 1 night in Apr 2024