6/10 Okay
Catherine
Travelled with group
2 Aug 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
I have paid less and had so much better quality.
I have paid less and had so much better quality.
I booked the night for after a festival I was attending locally, so for convenience it was perfect. We parked at the hotel and got an Uber to the venue. The train station is right next to the hotel & so is the Airport.
We arrived early before check-in and we were offered early check-in which allowed us to leave our bags and get to the festival right on time.
Our room was fit for purpose but the shower needed cleaning, there was mold round the seal of the shower tray.
Our stay included breakfast. We went down to find the dinning room full, the tables had not been cleared and it was obvious they were short staffed and struggling. We then cleared our table ourselves as there where no staff visible.
The food areas where not cleaned after the previous guests, food hadn't been refilled for the next guests. It was very obvious that they where extremely overwhelmed by the amount of guests and that they had not planned to cater for the amount of guests they had booked. We had to wait a long time for food to be prepared and brought out.
The stay was definitely not what we payed.
Catherine
Stayed 1 night in Jul 2024