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Edsa Shangri-La, Manila

5.0 star property
Family-friendly hotel connected to a shopping centre in Mandaluyong with a full-service spa

Photo gallery for Edsa Shangri-La, Manila

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Couples treatment room(s), sauna, hot tub, steam room
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
The current price is NZ$306
includes taxes & fees
9 May - 10 May

Explore the area

Map
1 Garden Way, Ortigas Center, Mandaluyong, Manila, 1650
  • SM Megamall
    ‪3 min walk‬
  • Shangri-La Mall
    ‪3 min walk‬
  • Robinsons Galleria Mall
    ‪15 min walk‬
  • Manila (MNL-Ninoy Aquino Intl.)
    ‪34 min drive‬

Room options

View all photos for Horizon Club, Room

In-room safe, desk, laptop workspace, blackout curtains

Horizon Club, Room

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Rainfall showerhead
Hairdryer
  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Tower Wing, Deluxe Room, 2 Single Beds

Tower Wing, Deluxe Room, 2 Single Beds

Tower Wing, Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Bidet
Rainfall showerhead
Hairdryer
  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Garden Wing, Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing, Deluxe Twin Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Tower Wing, Premier Room

In-room safe, desk, laptop workspace, blackout curtains

Tower Wing, Premier Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Rainfall showerhead
Private bathroom
Separate bath and shower
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tower Wing, Executive Room

In-room safe, desk, laptop workspace, blackout curtains

Tower Wing, Executive Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Rainfall showerhead
Separate bath and shower
Hairdryer
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Wing, Premier Suite

Garden Wing, Premier Suite

Garden Wing, Premier Suite

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Rainfall showerhead
Separate bath and shower
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tower Wing, Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Tower Wing, Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Bidet
Rainfall showerhead
Hairdryer
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Wing, Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing, Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club, Room

In-room safe, desk, laptop workspace, blackout curtains

Horizon Club, Room

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Rainfall showerhead
Hairdryer
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Wing Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Garden Wing Horizon Club Room 1 King bed

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing Horizon Club Room 1 King bed

  • Sleeps 2
  • 1 King Bed

View all photos for Tower Wing Deluxe Suite

Living area

Tower Wing Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Wing Deluxe Room

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Wing Deluxe King Room

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Tower Wing Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Tower Wing Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Garden Wing Premier Suite

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing Premier Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Tower Wing Premier Room

In-room safe, desk, laptop workspace, blackout curtains

Tower Wing Premier Room

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Wing Horizon Club Room 2 Single bed

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing Horizon Club Room 2 Single bed

  • Sleeps 2
  • 2 Single Beds

View all photos for Tower Wing Deluxe King Room

In-room safe, desk, laptop workspace, blackout curtains

Tower Wing Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Tower Wing Executive King Room

In-room safe, desk, laptop workspace, blackout curtains

Tower Wing Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Wing Shangri La Suite

Living area

Garden Wing Shangri La Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Wing Horizon Club Deluxe Room

In-room safe, desk, laptop workspace, blackout curtains

Garden Wing Horizon Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

About the area

Mandaluyong

You'll be connected to a shopping centre at Edsa Shangri-La, Manila, and within a short 5-minute stroll of SM Megamall and Shangri-La Mall. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at CHI. The Spa can include hot stone massages, Swedish massages, body wraps and body scrubs along with access to the sauna. The restaurant, Heat, serves international cuisine and is open for lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. Enjoy the gym, outdoor tennis court, Turkish bath/hammam and Hot tub. Business travelers can take advantage of meeting rooms, a business centre, and limo/town car service. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Wack-Wack Greenhills hotel include Greenbelt Shopping Mall and Bonifacio High Street.

What's nearby

  • SM Megamall - 3 min walk - 0.3 km
  • Shangri-La Mall - 3 min walk - 0.3 km
  • Robinsons Galleria Mall - 15 min walk - 1.3 km
  • Greenhills Shopping Center - 4 min drive - 3.5 km
  • Bonifacio High Street - 7 min drive - 4.5 km

Getting around

  • Shaw Boulevard Station - 7 min walk
  • Manila Pandacan Station - 8 min drive
  • Manila (MNL-Ninoy Aquino Intl.) - 34 min drive

Restaurants

  • ‪Seasonal Tastes - ‬5 min walk
  • ‪Senju - ‬2 min walk
  • ‪Heat - ‬2 min walk
  • ‪Richmonde Café - ‬5 min walk
  • ‪The Exchange Bar - ‬5 min walk

About this property

Edsa Shangri-La, Manila

Family-friendly hotel connected to a shopping centre in Mandaluyong with a full-service spa
Edsa Shangri-La, Manila offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A children's pool, a health club, and a hot tub are also featured at the family-friendly Edsa Shangri-La, Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Mandaluyong hotel.

  • 631 guestrooms or units
  • 32 levels
  • Conference rooms
  • Built in 1992
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Edsa Shangri-La, Manila offers 631 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

CHI. The Spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

Languages

English, Filipino

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (PHP 150 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 1,950 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Heat
  • Lobby Lounge
  • Senju
  • Summer Palace

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • Tennis lessons

Family friendly

  • Baby toys
  • Children's pool
  • Children's toys
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This is a partial quarantine property accommodating guests who are non-citizens of the Philippines. However this property can still accept guests who are seeking non-quarantine accommodations.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Edsa Shangri-La, Manila

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 5000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 1950 per person
  • Airport shuttle fee: PHP 3500 per vehicle (one way)
  • Valet parking fee: PHP 150 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Edsa Manila
Edsa Shangri-La
Edsa Shangri-La Manila
Edsa Shangri-La Manila Hotel
Edsa Shangri-La Manila Hotel Mandaluyong
Edsa Shangri-La Manila Mandaluyong
Manila Edsa Shangri-La
Manila Shangri-La Edsa
Shangri-La Edsa
Shangri-La Manila Edsa
Edsa Shangri La Mandaluyong
Edsa Shangri-La Hotel Mandaluyong
Hotel Edsa Shangri-La, Manila Pasig
Pasig Edsa Shangri-La, Manila Hotel
Edsa Shangri-La Manila Hotel Pasig
Edsa Shangri-La Manila Pasig
Edsa Shangri-La, Manila Pasig
Edsa Shangri-La Manila Hotel
Edsa Shangri-La Manila
Hotel Edsa Shangri-La, Manila
Edsa Shangri La Manila
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Edsa Shangri La Manila
Edsa Shangri-La, Manila Hotel
Edsa Shangri-La, Manila Mandaluyong
Edsa Shangri-La, Manila Hotel Mandaluyong

Frequently asked questions

What is the cancellation policy at Edsa Shangri-La, Manila?

Edsa Shangri-La, Manila offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Edsa Shangri-La, Manila?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Edsa Shangri-La, Manila on 9 May 2025 start from NZ$306.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Edsa Shangri-La, Manila?

Yep, Edsa Shangri-La, Manila has a free self car park. Additionally there is valet parking for PHP 150 per stay.

Is there a spa on site at Edsa Shangri-La, Manila?

Yep, CHI. The Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Edsa Shangri-La, Manila have a pool?

Edsa Shangri-La, Manila has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Edsa Shangri-La, Manila?

Edsa Shangri-La, Manila features a full-service spa, a health club and an outdoor pool.

What makes Edsa Shangri-La, Manila a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Edsa Shangri-La, Manila.

Is Edsa Shangri-La, Manila family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Edsa Shangri-La, Manila is a hit with families.

Does Edsa Shangri-La, Manila serve breakfast?

Yep, buffet brekkie is available daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Edsa Shangri-La, Manila?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Edsa Shangri-La, Manila?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Edsa Shangri-La, Manila?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Edsa Shangri-La, Manila?

No, pets and service animals are not allowed.

Edsa Shangri-La, Manila Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 59 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

oliver

Stayed 3 nights in Jan 2025

10/10 Excellent

Herbert Micheal, Daly City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent holiday stay!

Beautifully decorated for Christmas! Excellent location and amazing hotel. Staff are welcoming, friendly and accommodating. We were able to borrow a wheelchair upon submitting a valid ID which made it easier for my senior mother to get around. Room was spacious and immaculately kept up. Will be coming back for sure! Would skip buffet at Heat and have a meal in the Lobby Lounge instead.
Stayed 4 nights in Dec 2024

10/10 Excellent

CARMINDA

Stayed 5 nights in Dec 2024

8/10 Good

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area for the property is enjoyable with its own shopping plaza. The rooms need an update as there was evidence of aging and for the rating of the hotel, we should not see this. There was not clarity on room types and placement for multiple booked rooms. Rooms sizing is also on the smaller size. The staff is eager to take care of their guests. Overall would recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Via

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at the EDSA Shangri-La Hotel for Christmas. We only stayed two days and had our room changed twice on different days which we were not too fond of, though we had a complimentary room in the end. Initially we paid for a room with city views because that is in our best interest. Our first room smelled a little musty, but apparently it's because the carpets did not dry right and the windows were not giving the views that we paid for. We were told it was because of the weather. Nonetheless, the front desk person and gentlemen that helped us transfer our stuff twice were super helpful and genuinely courteous about the whole situation. The next day while laying down and trying to relax, housekeeping kept knocking on the door and I have yelled out to hold on a couple times already as my partner and I are in the room. She proceeded to open the door and I get that she might have not heard me, but that was just unacceptable for privacy reasons. That same night, we ordered food from the pool bar and the burger took a little longer than expected so by the time it came we were already uninterested. Last issue is that the pool is supposedly open until 10PM but both nights we stayed there the pool was already close at 8PM. Other than that, staff at the pool bar were great and everybody that catered to us during the breakfast and dinner buffets were absolutely incredible and hospitable. The vast choices of food was immaculate and the bridge to the mall was convenient.

10/10 Excellent

Ryan Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has so many restaurants surrounding with close proximity.
Stayed 3 nights in Jan 2025

6/10 Okay

Desiree

Stayed 3 nights in Jan 2025

6/10 Okay

Hoon, Newington

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staffs reliability and service is 1 star. Facilitie are 3 star. Breakfast is 5 star.
Stayed 1 night in Jan 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An experienced
Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and the friendly and helpful staffs made our stay so much better. Would definitely come back when we visit Manila again
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacob

Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Yukiyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

vevencio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining so good
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally, the staff and accommodations were excellent. However, when we first checked in the desk, supervisor mistakenly told us that there would not be any reservations to restaurants available for the foreseeable future. She was incorrect as we were able to obtain reservations from another Shah employee. They all should be on the same sheet of music and if it all possible try to accommodate people staying in hotel, greenhouse, dinner reservations, etc.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hallway carpets smell?H20 bottles not eco friendly

Good
Stayed 2 nights in Dec 2024

10/10 Excellent

Evangeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay in Shangri-La has been excellent. It is conveniently located near the great mall, Shangri Plaza. The hotel itself can provide everything you need and the food has been exceptional, one of the best we've had so far.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and services are excellent. The location is a bit cumbersome and shops not easily accessible.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eva, Glen Waverley

Stayed 3 nights in Dec 2024

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was exceptional ! Highly recommend
Stayed 2 nights in Oct 2024

4/10 Poor

Ranauld, North Hills

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We used to be loyal dining customers and hotel guests since 1998; food quality has gone down particularly at the Horizon Club, Summer Palace, Lobby Lounge and Heat.
Stayed 4 nights in Dec 2024

8/10 Good

Frederick

Stayed 1 night in Dec 2024